ISO 9000

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SULABH SHARMA(08 PG 347) DEBNARAYAN BANERJEE(08 PG 299) PRINCY JAIN(08 PG 332)

Alliance Business School

April 23, 2009

What Is ISO 9000?
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 Founded in 1946 in Geneva, Switzerland.  ISO 9000 is an internationally recognised quality management system developed

by ISO (International Organisation for Standardisation).

 ISO standards provides the foundation on which you can build your quality

management and quality assurance systems, so you may ultimately achieve a high level of success.

 ISO 9000 series is the only system accepted internationally.  For those companies whose quality systems are on the low end of a TQM

continuum, ISO may be a starting place on the road to actually achieving a TQM system.

Alliance Business School

April 23, 2009

What Is ISO 9000?
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 Certification also has the advantage of putting the organization on a level field

with the competition worldwide.

 It is valid for a period of three years.  Standard based on 8 quality management principles:
       

Customer focus organisation Leadership Involvement of people Process approach System approach to management Continuous improvement Factual approach to decision making Mutually beneficial supplier relationship
April 23, 2009

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Process approach model
Continual improvement of the Quality management system Management responsibility

Customer Requireme nts

Resource management

Measurement, analysis and improvement

Customer
Satisfaction

Product realization

Product

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April 23, 2009

Who requires ISO 9000?
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Credible suppliers Major customers Government agencies Retailers

NO LONGER A FEATURE - INCREASINGLY AN EXPECTATION

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April 23, 2009

ISO 9000 series
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STANDARD ISO 9000

CONTENT

APPLICATION

Provides definition and concepts. All industries including software Explains how to select other development standards for a given business

ISO 9001

Quality assurance in design, development, production, installation and servicing Quality assurance in production and installation

ISO 9002

ISO 9003

Quality assurance in test and inspection Quality management and quality system elements

ISO 9004

Engineering and construction firms, manufacturers that design, develop, install and service products Companies in the chemical process industries that are not involved in product design or after sales service Small shops, divisions within a firm, equipment distributors that inspect and test supplied products All industries
April 23, 2009

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ISO 9001:2000 requirements
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1. 2. 3. 4. 5. 6. 7. 8.

Scope Normative reference Terms and definitions Quality management system Management responsibility Resource management Product realisation Measurement, analysis and improvement

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April 23, 2009

Scope and Normative Reference
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 Scope:

The specified requirements are generic and applicable to all organizations, regardless of their type and size.
 Normative Reference:

‘ Supplier

Organization

Customer ’

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April 23, 2009

Quality management system
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 General requirements

Identify QMS processes  Sequence & interaction of processes  Criteria & measures for effective operation  Information to support processes  Measure, monitor, analyse, action & improvement  General documentation requirements  Procedures  Other documents

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April 23, 2009

Management responsibility
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 Management commitment  Customer focus  Quality policy  Planning

Quality objectives  Quality planning  Permissible exclusions • Management review  Resources  Inputs (results)  Continual  Outputs (actions /resources) improvement
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• Administration  Responsibility & authority  Management representative  Internal communication  Quality manual  Control of documents  Control of quality records

Resource management
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 Provision of resources

Relating to QMS  Customer satisfaction  Human resources  Competency  Training  Effectiveness of training  Contribution to quality objectives  Staff records

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• Facilities  Workspace & facilities  Equipment, hardware, software • Work environment  Human & physical factors

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Product realisation
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 Planning of realisation

• Purchasing processes  Control  Customer related processes  Information  Design & development  Verification  Planning • Production & service operations  Inputs  Control  Identification & traceability  Outputs  Customer property  Review  Preservation  Verification  Measuring & monitoring  Validation

Changes
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Measurement, analysis & improvement
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 Planning  Measurement & monitoring

Customer satisfaction  Internal audit  Processes  Product  Control of nonconformity  Analysis of data

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April 23, 2009

Measurement, analysis & improvement (continued)
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 Improvement

Planning for continual improvement  Corrective action Identifying non-conform. Causes Solutions Action Results Review

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 Preventive action
Potential

nonconformance  Preventive actions  Results of actions  Review

April 23, 2009

What Are The Benefits?
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 Sound quality system  Single systems audit  Eligibility for tenders  Evidence of compliance  Recognition of standard achieved  Opportunity to improve existing processes  A process for continual improvement  Greater customer loyalty  Greater productivity and cost reduction

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April 23, 2009

Implementing ISO 9000 Quality Management System
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The 14 essential steps  Step 1: Top management commitment  Step 2: Establish implementation team  Step 3. Start ISO 9000 awareness programs  Step 4: Provide Training  Step 5. Conduct initial status survey  Step 6: Create a documented implementation plan  Step 7. Develop quality management system documentation  Step 8: Document control  Step 9. Implementation
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Implementing ISO 9000 Quality Management System( contd..)
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 Step 10. Internal quality audit  Step 11. Management review  Step 12. Pre-assessment audit  Step 13. Certification and registration  Step 14: Continual Improvement

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April 23, 2009

ISO 9000 vs. BALDRIDGE AWARD
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ISO 9000 SERIES

THE BALDRIDGE AWARD

 A basic standard, minimal

requirement  Limited in scope  Designed to be inclusive, not exclusive

•Truly a TQM system, more comprehensive in approach •Addresses the Human Resource dimension •Very specific. The guidelines spell out what is expected in detailed language

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April 23, 2009

ISO 9000 Certification
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 WS insulators, Chennai was the first company from India to get

ISO 9000 certification followed by TVS group.
 There are 31000 ISO 9000 certified companies in India as on

January 2009.

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April 23, 2009

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