Hi. Thanks for reading. After 8 years with SRA, I’m moving on and searching for new opportunities.

I thought I’d share a little about what I did there as I learned about the damnable field of Knowledge Management
Along with many, I believe knowledge is both a object (content) and a flow (context) If we’re right, the implications for KM are substantial

Expect randomness

In retrospect. I really should have seen the layoff coming .


IM Map Recipe Book Portal vs. Knowledge Management Involves what people know. how they learn and apply it.Information Management Involves data and documents. and information systems. vs. KM Taxi driver Chef Author Meeting 4 Why do you care who prepares your sushi? . organizational culture and relationships. vs. vs. their content. vs.

0 .Organizational Information Management Above waterline Need business case tied to specific business or operational problems Business analytics Dashboards Application integration Below waterline Basic information sharing infrastructure – just do it Meeting rooms Telephone Individual Email accounts Enterprise search Democratic web publishing Social media! Everything 2.

Tag cloud based on 43 definitions for Knowledge Management .

Knowledge Management refers to the management of the components and enabling of relationships from which knowledge emerges: used to enhance decision making. and comprehend weak signals in the information environment. spark innovation. .

non-sharing. They do understand barriers. and the lack of information while drowning in data. government agency . atrocious documentation.S.“Very few people understand the need (requirement) for KM. awful deployments with no attention to human factors.” – CKO of a U. poor training.

C. The Attention Economy: Understanding the New Currency of Business. H. . Harvard Business School Press. T. Information. MA. Cambridge.Related Question – Where to Give Attention? Data. Beck (2001). and J. Knowledge Information Processing Technology Access Network Bandwidth Attention Time Davenport.

. but we set up a private share drive where we store our working docs. predictive anticipation. Don't tell anyone. we fly lieutenants back there twice a month.” Knowledge-Centric Drivers* We fail to know what we already know We have a need for smart knowledge distribution We are not managing knowledge velocity (rate of change) We don’t know what we lose when staff resign Staff tendency to hoard knowledge is debilitating We have a need for systemic learning Process-Focused Drivers* We need to avoid repeated.it shouldn't take me 3 days to get the answer.help?” “When the general asks me what the effect of a reconfiguration of communication satellites is on our networks .” “We have a document management system in place. And it will tell them to call us for information.can I get coffee? Is it 2 out of 12. or 2 out of 3? I don't know.” “When I come in and hear that 2 nodes among my communication networks are down . particularly with respect to our customer/citizen needs We need to be responsive in order to be competitive *Amrit Tiwana . expensive mistakes and failures We need to avoid unnecessary reinvention We need to be able to engage in accurate...Things I’ve heard “In order to find out what's going on back at HQ. but can't find anything..” “We have [ Federal Agency] guidance coming out that will tell the states how to get billions of dollars.

overlapping networks reinforce information stovepipes – Classified • SIPRNet.Some Problem Statements • • GAO surveyed 26 agencies found 56 separate designations for “sensitive but unclassified” Public and Congressional pressures Govt to move from “need to know” infrastructure and culture to “need to share” – Katrina revealed lack of interagency shared situational awareness. Intelink. JSIN-S – Unclassified • NIPRNet. denying the advantage of these tools: presence. JSIN-T. etc. Internet • • • • Lack of integrated databases within and across agencies (GAO) State/Local officials are not trusted to secure and protect classified information (GAO) Private sector sharing limited by fears of FOIA or antitrust violations (CTSB/NAE rpt) (Most) Agencies lack a focused architectural initiative focused on information sharing and management – Collaborative tools are deployed haphazardly. therefore inability to effectively respond • Multiple. . enterprise situational awareness.

Doing KM in the Public Sector? Clients find themselves in a ‘forced’ extended enterprise OMB assesses processes and management of IT portfolio Press amplifies failures. strategic effects reached quickly OMB Citizens demand services Press Citizen Agency Congress Congress controls appropriations. every 4-8 years . and monitors actions LOB Lines of Business require suboptimization of Agency requirements for USG efficiency (My Clients) Exec Regulatory Agencies Regulatory agencies establish compliance targets Executive sets Vision.

why COPs / social networks Instruction Explicit / Implicit Knowledge Know what Info Mgmt Info Sharing .Consider the Individual Tacit Knowledge Know how.

Isolated Functions Organization as Complex Adaptive System Continual Functional Improvement Extended Enterprise Integration Cross Functional Process Improvement Enterprise Integration Consider the Organization .


National Press Club . KM Working Group. Role: Leader.S.Hypothesis: The U. recommend solutions. Project on National Security Reform • Combined organizational management theories and systems science to explore dysfunctional behaviors and recommend reforms • Report release date: 3 December 2008. fails to effectively integrate the components of national security Task: Assess problems.

brown bags. etc US Navy ES/FAM US Navy NPDC/CIT US Marine Corps National Geospatial Intelligence Agency National Security Agency SIGDEV US Air Force COOP USAID ASD/NII (DoD CIO) Department of Homeland Security OGC Health and Human Services Missile Defense Agency Defense Intelligence Agency Association of State and Territory Health Officials White House Military Office US Senate Army Medical Command Health and Human Services Missile Defense Agency Missile Defense Agency Veterans Administration Health and Human Services Defense Information Systems Agency USAID American Red Cross . 2000-2007 Transition capabilities and skill sets to business units as appropriate through training.KM Practice.

jbordeaux@gmail.” – Cory Doctorow .com “Conversation is king.Thank you for your time – drop me a line sometime. Content is just something to talk about.

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