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What is Business Communication?
Communication is basically the use of effective language to convey a clear business message to achieve a predetermined objective.
Is it important?
Certainly ! In fact, an organization cannot be run without an effective communication system in place. Effective communication brings in organizational success.
Keeps the organization together Good communication is like a glue that keeps an organization together .
.Tips for Internal Communications Hold regular management meetings even if there is nothing to report. It will keep the communication flow going.
. It is good to supervise activities that everyone is doing.Tips for Internal Communications Leaders and managers should have one to one meetings with employees at least once a week.
Tips for Internal Communications Regularly hold meetings to celebrate victories. Lets them know that leadership is important. . Helps employees perceive what is important. gives them a sense of direction and fulfillment.
Tips for Effective Internal Communications Every employee must get a copy of the strategic plan that includes: Mission statement Vision Values statement Strategic goals Growth plans .
updated job descriptions. including their goals for the year. areas that need improvement and how it can be improved.Tips for Internal Communications Ensure all employees receive yearly performance reviews. Good organizations develop a career plan for their employees. .
Benefits Healthier business relationships Improved customer relations Increased awareness among employees Lesser misunderstanding Better quality of documents Enhanced professional image Increased productivity Stronger decision making Quicker problem solving .
anger. we need to hit the target… To let out emotions: Let out satisfaction. To control: Hey.Functions of Communications To inform. frustration… . Give out company info. do not come in late! To motivate: Come on.
Strategies for Improving Communication Encourage open feedback. Is done at Hewlett-Packard and Motorola. . This includes customers and suppliers. A 360 degree feedback is where employees of all levels give a feedback to each other.
It was actually a blue collar worker in Hindustan Latex who suggested that the condom packets they produce were not user friendly as they were difficult to tear open. Film boxes hanging from display stands was a suggestion from a Kodak employee. .Suggestion systems Employees are encouraged to submit ideas for improvement. Ideas implemented are rewarded. The management immediately changed the packaging.
Many companies utilize it today to build relationships with customers. .Corporate hotlines These are telephone lines staffed by corporate officials ready to answer questions or listen to comments.
. Try it after removing the complexities in your mind and it will work.Learn to KISS (keep it short and simple) It is not difficult as you’ll think. You will like it and so will the receiver.
Be non-judgmental Encourage speakers to continue speaking. Be a good listener. .Walk the Talk Be the model you want others to be. Practice whatever you preach in terms of good communication.
tone of voice. Facial expressions. It can also be silence.Non-verbal communication Our actions speak louder than words. body posture and motions and positioning within groups are all non verbal modes. . It can also be our clothes. eye contact.
. Receivers of non-verbal communication are also aware of what the message is intended to be.Conscious Non-Verbal Communication Senders of non-verbal communication are aware of the message they are sending.
A videotaped study of 2000 transactions showed no sales were made by people with crossed legs. Uncrossed legs give the impression of being cooperative and trustworthy.Legs can talk too We often cross our legs for comfort. Is a positive signal. But can become uncomfortable after some time. Sit with a slight tilt towards the other party. . Can be disastrous in business negotiations.
Oculesics: Eye contact Haptics: Touch Proxemics: The communication of space and proximity Appearance and Artifacts: The physical characteristics. . the attire and the accessories such as perfume. jewellery and so on. posture and gesture.Types of non verbal communication Kinesics: Facial expression. make up.
speed.Types of non-verbal communication Paralinguistics: pitch. volume and pauses that convey meaning Variations in .
seeking approval. Each has a emotion.Watch your Face! The human face can display 250. happiness. Like approval. .000 different expressions. The face can be used to supplement verbal communication. A smile can say different things.
They can make us laugh. They never stand on one spot.Watch your posture! Watch great presenters in action. Human beings are drawn to movement. run and stroll and glide all around. cry and sweep us away with their enthusiasm. They bounce. .
Your Posture Talks Slumped Posture: Low spirits Erect Posture: High spirits. energy and confidence Lean Forward: Open and interested Lean Away: Defensive or disinterested Crossed Arms: Defensive Uncrossed Arms: Willingness to listen .
garish make-up and overpowering perfumes. Pay attention to good grooming. polished shoes. your clothes and other artifacts will speak for you. neat hairstyle. clunky jewellery. . Avoid flashy garments. clean nails.Appearance Matters Your appearance says a lot about you. Invest in professional clothing and accessories. body hygiene. Before you speak.
Often these impressions determine future actions.Image Management First impressions may not be the lasting ones --. repair the damage. we do not get a chance to alter the first impression.but it is important. Sometimes. But if you can. .
Dependentability. Warmth. Empathetic. Intelligence. Energetic – all this is almost contagious. Positive Attitude. . Honesty. Good Listener. Natural Charm. Helpful. Truthfulness.Image Management We often judge people along a set of traits: ENDEARING TRAITS: Sincerity.
Cunning. crude. negative attitude.Image Management Negative Traits: Selfish. . untrustworthy. skeptical. stubborn. greedy. Using obvious flattery. malicious. highly critical. dull – drain your energy. envious. cold. dumb.
a book is judged by the cover. In a competitive corporate environment. . Work on your image. Not just your dress. there is never a second chance.Image Management In the corporate world. but the way you are. So watch the way you look.
The interviewer will often make a swift assessment as to how well you will fit in with the organization's image based on your personal demeanor. .Appearance Matters! The appearance of employees radically shapes your corporate brand recognition.