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Presented by: Kasturi Balasundaram

Group interaction A group interaction is two or more persons who are communicating with one another in such a manner that each person influences and be affected by each other These skills required active group participation by invite team members to ask and respond to question, negotiate and give suggestion to achieve the objective of meeting These skills required active group participation by invite team members to ask and respond to question, negotiate and give suggestion to achieve the objective of meeting

Clear Concise Correct Complete Courteous Contructive

Develop their verbal and non-verbal communication skills Ensure that they provide positive feedback during tranning sessions Give all members in their training groups equal attention

Communicate as appropriate to the team members thinking and learning styles Ensure that they not only have one way communication by giving opinion but need to listen to them as well

Participates Teaches Exercise

as Member of a Team

Others New Skills Leadership

Serves Clients/CustomersExercises Leadership Negotiates Works with Diversity

Muscle weakness, slowness, or incoordination of the lips, tongue, throat, and jaw
Disruption in programming and sequencing muscle movements for speech Diminished rate of control (talking too fast or too slowly) Poor voice quality (hoarse/harsh, breathy, volume too low or too high)

Problems coordinating breathing and voice

Word-finding difficulties
Short length of utterance (person only responds with one or two words) Incorrect pronunciation of sounds Problems initiating conversation

Getting "stuck" on certain words or phrases, repeating them often and at inappropriate times (perseveration)

Repeating statements (echolalia)


Difficulty monitoring pragmatic skills (turntaking in conversation; reduced ability to maintain a topic or to switch topics appropriately) Inability to speak Difficulty beginning a word or sentence, with repetition of sounds (stuttering) Difficulty understanding information Difficulty reading and writing

Speak more slowly Say one word at a time Repeat the word or sentence when necessary Rephrase the sentence Exaggerate the sounds

Speak louder (taking a deep breath before speaking)

Eliminate distractions (TV's, radio, large groups of people) Keep questions/statements simple Ask one question at a time Use yes/no question format as much as possibleMost important, be patient with the speaker

Interaction skills are some of the most important skills that you need to succeed in the workplace. If you want to be an expert communicator, you need to be effective at all points in the communication process and you must be comfortable with the different channels of communication. When you communicate well, you can be very successful. On the other hand, poor communicators struggle to develop their careers beyond a certain point. The santander bank employee should have a trainning for the above skill for improve their interaction skill for make them to feel very confident went their explore it.

Thank You