The Communication Process

Sender Formulates Message Sends Message To Receiver(s)
Message Synthesized By Receiver(s)

Need To Communicate

NOISE!

NOISE!

The Communication Process

Types of Communication
Communication is of two types

Verbal (Dealing with Verbs)
Speaking – Vocalizations with words Writing – Lettering with words Non-Verbal (Dealing with Body movements and Voice)

Gestures – Body Movement and Symbols Voice Intonation – Modulation

SEGMENT OF QUESTIONS IN INTERVIEW:
YOURSELF:

1. INTRODUCTION
2. QUALIFICATIONS 3. AVENUES 4. PERSONALITY 5. HOBBIES 6. BEHAVIOURAL

DESIRED EMPLOYEE BEHAVIORS:
Adaptability Communication-Oral Communication-Written Control Analytical Attention to Detail Meticulous Decisiveness Delegation Development of Subordinates Energy Entrepreneurial EquipmentOperation Insight Fact Finding Vocal Flexible Impact Independent Initiative Innovation Integrity Judgment Leadership Listening Motivating Negotiating Organizational Participative Sensitive Managerial Planning Organizing Practical Learning Presenting RapportBuilding Resilient Risk Taking SafetyAwareness Sales Ability Strategic Teamwork Knowledge Proficient Training ability

OPERATIONS 5. MANAGEMENT TALENT 7.SEGMENT OF QUESTIONS IN INTERVIEW: ABOUT ORGANISATION: 1. DIFFICULTIES FACED BY THE ORGANISATION 9. AREAS OF GROWTH AND EXPANSION 8. VISION AND GOAL 2. HISTORY 3. CHARACTERISTICS VALUED IN THE ORGANISATION 10. INCOME 6.CULTURE . PRODUCTS 4.

WHO’S WHO 6. BURNING TOPICS. RESPONSIBILITY AND REMEDIES) 4. SUGGESTIONS. COUNTRIES ECONOMIC POSITIONS. NATIONAL ECONOMIC AND FINANCIAL ISSUES) 7. GENERAL AWARENESS (NEWS COVERAGE. ECONOMICS (INDIAN ECONOMICS. YOUR VIEWS . ABOUT THE POST WHERE YOU ARE GOING TO JOIN 8. INTERNATIONAL 9. HR INTERVIEW 3. COMMON DIFFERENCES. STATE AWARENESS.SEGMENT OF QUESTIONS IN INTERVIEW: KNOWLEDGE: 1. NATIONAL. STATES ECONOMIC POSITION. TRENDS IN THE IT SECTOR 10. SYNTAX. TECHNICAL (OPERATIONAL ISSUES. OTHERS) 2. POLITICAL 5. GENERAL PROCEDURAL MISTAKES. WHO IS WHO. SOME IMPORTANT DEFINITIONS. DEVELOPMENTS.

ORGANISATION 3. SALARY 2. RESPONSIBILITY 5. MANAGEMENT STYLE INTELLIGENT QUESTIONS STRESS INTERVIEW . REASON FOR LEAVING 6.SEGMENT OF QUESTIONS IN INTERVIEW: EXPERIENCE: 1. JOB DESCRIPTION 4.

COMMON INTERVIEW QUESTIONS Tell me about yourself – What do you know about our company? – Where do you expect to be in 3 – 5 years? – What attracted you to this position? – Describe a conflict you had and how you resolved it? – What have been your most important accomplishments? – What were your favorite courses in college? Why? – Why should we hire you? – Why did you choose your subject(s)? – Why did you decide to apply to our company? – What particular skills do you think you could bring to this job? – What are your strengths / weaknesses? – What can you do for us that someone else can't? – How long would you stay with us? – Do you have any questions for us? – .

COMMON INTERVIEW QUESTIONS •Tell Me About a Time When You Had a Personality Clash With Your Friend. •What Mistakes Have You Made in the Past? •How Have You Prepare for This Interview? •What Do You Think About ………? •Tell Me About Your Responsibilities You May Have? •Tell Me About a Difficult Decision You Have Had to Make. •What Kind of Boss Do You Want to Work for? •What Kind of People Do You Get Along Best With? .

COMMON INTERVIEW QUESTIONS •When Working on a Group Which Role Do You Usually Take? •In Which Kind of Atmosphere Do You Work Best? •What Aspects of Your Job Do You Like Best? •What Do You Enjoy Doing in Your Spare Time? •Tell Some Thing Remarkable but You Have Not Mentioned in the Resume? •What Do You Know About This Organisation? •Why Do You Want to Join Our Organisation? •What Are Your Career Goals? •What Do You Know About the Recent Developments in This Profession? .

BY WHAT PERIOD CAN I BE INFORMED ABOUT MY SUCCESSFULNESS OF THIS INTERVIEW? .QUESTIONS YOU MIGHT ASK: 1. WHAT WILL BE THE REPORTING STRUCTURE OF THIS JOB? 4. WHAT ARE THE RESPONSIBILITIES OF THIS JOB? 2. WHAT WILL BE THE TEAM SIZE OF THIS JOB? 5. WHAT IS THE CAREER PATH OF THIS JOB? 3. WHAT WILL BE THE INTERACTION PATTERN OF THIS JOB? 6.

– .DO: BE ON TIME – BRING EXTRA COPIES OF RESUMES – PRACTICE INTERVIEWING – STUDY POTENTIAL Q’S & A’S – ADVISE YOUR REFERENCES – BE POSITIVE IN RESPONSES – RESPECT ALL PEOPLE IN OFFICE – THANK THE INTERVIEWER – BE STRAIGHTFORWARD – LISTEN INTENTLY – REMEMBER YOU CAN NEGOTIATE – BE HONEST – BE PROFESSIONAL – FOLLOW UP. ON TIME. WITH EVERYTHING YOU SAY YOU WILL DO.

Don’t Be a threat to the interviewer Be late or too early Dwell on liabilities Be a name dropper Interrupt Take other people with you to the interview Be overbearing Be negative .

ADOPT A RELAXED POSITION SITTING SQUARELY IN THE CHAIR. KEEP TO THE POINT AND AIM TO BE PRECISE DO NOT WAFFLE. SPEAK CONFIDENTLY SO YOU CAN BE HEARD. FACIAL EXPRESSIONS AND GESTURES SHOULD BE NATURAL. . STRUCTURE YOU ANSWER.ANSWERING QUESTIONS MAKE EYE CONTACT WITH THE INTERVIEWER BEFORE SPEAKING. DO NOT FIDGET. IT SHOULD BE LOGICAL.

. 8. 9. 7. STRESS QUALIFICATIONS/INTEREST IN JOB.REVIEW SUCCESSFUL INTERVIEW TECHNIQUES (CONTINUED) 6. 10. BE LIKABLE AND RELAXED. USE POSITIVE BODY LANGUAGE. USE THE INTERVIEWER'S NAME. BE PROFESSIONAL AT ALL TIMES.

CLOSE SKILLFULLY.REVIEW SUCCESSFUL INTERVIEW TECHNIQUES (CONTINUED) 11. 14. REMAIN CALM IF ASKED A STRESS QUESTION.‖ ASK WHAT ABILITIES ARE MOST IMPORTANT. DESCRIBE YOURS THAT MATCH. PREPARE TO NEGOTIATE SALARY. . ASK APPROPRIATE QUESTIONS. USE ―CLINCHER. 13. 12.

Describe a time when you were faced with a stressful situation that demonstrated your coping skills. Give me an example of a time when you set a goal and were able to meet or achieve it. Give me a specific example of a time when you had to conform to a policy with which you did not agree. Tell me about a time when you had to use your presentation skills to influence someone's opinion. 6. . Give me a specific example of a time when you used good judgment and logic in solving a problem. 3. 2. 5.SAMPLE BEHAVIORAL-BASED INTERVIEW QUESTIONS: 1. Describe a situation in which you were able to use persuasion to successfully convince someone to see things your way. 4.

. 2. 4. Tell me about a time when you had too many things to do and you were required to prioritize your tasks. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa). Tell me about a time when you had to go above and beyond the call of duty in order to get a job done. What is your typical way of dealing with conflict? Give me an example. 5. 3. Give me an example of a time when you used your fact-finding skills to solve a problem.SAMPLE BEHAVIORAL-BASED INTERVIEW QUESTIONS: 1. Give me an example of a time when you had to make a split second decision. 6.

Please discuss an important written document you were required to complete. 2. . Tell me about a recent situation in which you had to deal with a very upset customer or co-worker. 3. Give me an example of when you showed initiative and took the lead. Give me an example of a time when something you tried to accomplish and failed. Tell me about a difficult decision you've made in the last year. 6. 4.SAMPLE BEHAVIORAL-BASED INTERVIEW QUESTIONS: 1. 5. Tell me about a time when you delegated a project effectively.

Describe a time when you anticipated potential problems and developed preventive measures. Describe a time when you set your sights too high (or too low). Tell me about a time when you missed an obvious solution to a problem.SAMPLE BEHAVIORAL-BASED INTERVIEW QUESTIONS: 1. Please tell me about a time you had to fire a friend. 2. 4. Tell me about a time when you were forced to make an unpopular decision. 6. 3. . 5. Give me an example of a time when you motivated others.

Windsor tie knot .

DRESS CODE FEMALE: •Simple Saree or a Churidar Kurta. Use Bare Minimum Accessories. . •A Formal Business Suit Will Also Serve the Purpose. •Use Little or No Makeup. •If Possible Use a Formal Bag That Goes Well With Your Dress.

Deep Light Shade Blue. Jasmine or Any Short of Heavy Fragrance) •Do Not Put Any Kind of Bracelets •A Good Pen (Not of Cheap Makeup) •A Good Document Folder With a Document Carrier •Nails Should Be Clean and Trimmed •Put Some Moisturizers in the Face and Hand •Have a Good Flattening Hair Cut . Deep Blue (Readymade of Branded Manufacturers Preferred)) •Light Coloured Full Sleeve Shirts (Milk White. Off White. Deep Bottle Green. Light Blue. Be Careful About the Buckles or Heavy Shoes. Off Yellow) •Tie (Windsor Knot. Wine.MALE: DRESS CODE Must have practiced with the dress earlier •Dark Trousers (Black. Kelvin Knot) (Dark Coloured (Magenta Preferred)(metallic Touch Preferred) (Simple Tie Clips May Be Used) •Suit of Off Dark Is Always Preferred •Belt (Leather Dark. Do not Wear White Socks) •Watch (A Golden or A Steel of Titan Make Is Preferred) •Perfume (Light Male Fragrant) (Do Not Go for Musk. Should Go With The Shoe) •Shoe (Black With Less Preferred.

•Put Some Moisturizers in the Face and Hand •Carry a Freshen-up Tissue and a Hanky •Carry Some Mint Chocolates (Never Smoke of Take Coffee Immediate Before the Interview) •While Entering the Room Walk Straight and Erect •Walk With a Confident Look REMEMBER: •Wish the Interviewers •Smile and Make Polite Conversation •Carry Some Extra Copies of Your Resume •Thank the Interviewers While Walking Out of the Hall •Never Ask Them to Comment on Your Performance •Do Not Show Your Anxiety About the Results .

•Why do you want to do a job? •Will you go for higher studies? Like gate. CAT? •Do you have any locational preference? •Will you sign our agreement? •What are the skills needed to do a job? •What are the biggest challenges of life so far? •What is your work value? •What are your favourite subjects and why? •What are your career objectives 3/5 yrs from today? .HR INTERVIEW •Why do you choose our organisation? •Let us know about your family background.

HR INTERVIEW • What role would you like to perform in our organisation? • Are you mobile? • Are you aware about the bond you need to sign with our organisation? • Do you have long term plans of staying with our organisation? • What inspires you to join our organisation? • If you are a CEO and given 50 crore to invest how would you go ahead buying new equipment or invest in IT? • What is your view about life? Explain? • What do you want to do next? • You'll not meet your family for at least 3/5 yrs What will you do? •What kind of job are you looking for? • Suppose after joining you do not find things as per your expectation then what will you do? .

•Do our competitors do things that we should be doing? •Do you have any concerns about working here? •Do you have any questions about (our/this) company? •Do you know how long we have been in business? •How could you have prevented your (judgmental) errors? •How do you think our company determines success? •Tell me how you found out information about (our/this) company? •Tell me what you know about (our/this) company? •Was there anything your company could have done to be more successful? . •Describe our corporate environment for me. •Describe our company for me.HR INTERVIEW •Describe our (products/services).

HR INTERVIEW •What about our company do you like best? •What about your present employer (do/did) you like best? • What advantages do you think we have over our competitors? •What are the greatest challenges that this company faces? •What concerns do you have about this company? •What direction do you think this company is headed in? •What do you dislike about our company? •What do you know about (our/this) company? •What do you know about (our/this) operation? •What do you know about our competitors? •What do you know about our customers? •What do you know about our stock? •What do you know about our web site? .

HR INTERVIEW •What do you know about the way our company (works/operates)? •What do you know about this position? •What do you think are the challenges facing this company? •What do you think are the greatest challenges facing this company in the near future? •What do you think it takes to be successful in a company like ours? •What do you think it takes to be successful in our company? •What do you think the atmosphere here is like? •What would make someone successful in our business? •What is the (best/worst) thing you have heard about (our/this) company? •What is the (best/worst) thing you have heard about (our/this) department? .

BEHAVIOUR IN THE INTERVIEW •ENTRANCE AND INTRODUCTION •ATTITUDE AND RESPONSE •TEN THINGS THAT AN INTERVIEWER LOOKS IN YOU! Family Background Experience/Expertise Initiative Interpersonal Skills Aptitude •YOUR RESUME Basic Standards Avoid Punctuation Mistakes References Words Count Avoid Spelling Mistakes Grammatical Mistakes Stick To The Point Make Most Of Experience Education Stability General Ability Confidence Pleasant Looks .

• Such questions may directly challenge an opinion that you have just stated. •The questions will possibly make you feel uncomfortable during an interview. •Think of the following questions like: •Which do you prefer. fruits or vegetables?" •"Which do you like better. •Always induct your strengths to the answer.STRESS QUESTIONS •Some questions will surprise you. Lions or Tigers?" •How can you do a job without experience? . • These may induce you to say something negative about you.

Q-P-Q: Questions first and then read the passage. •Approaches to Reading Comprehension P-Q: Passage first and then approach the questions. One-third P-Q-P: Read around one-third of the passage. QP-QP-QP…: Take a question one at a time and search it’s answer in the passage. . underline part of the passage where an answer to the questions read may be found. Then follow QP-QP-QP approach for the remaining passage.READING COMPREHENSION • Improving Reading Speed. Then look at the questions and attempt all those questions whose answers lie in the part of passage. get a fair idea of the structure of the passage.

TYPES OF QUESTIONS IN READING COMPREHENSION •Main Idea Questions •Specific Detail Questions •Logical Structure Questions •Implied Idea Questions •Further Application Questions •Tone Questions .

locate the reference you need in the passage. Treat a question about the overall logical development of a passage as you would a main idea question. Eliminate any choices that do not correspond to the author's treatment of words. . Don't be distracted by choices that make true or partially true statements but are not responsive to the question. •Logical structure questions ask either about the overall development of the selection or a particular detail.HINTS FOR ANSWERING QUESTIONS: •For a main idea question. For a logical detail question find the appropriate reference and determine why the author made the point. If the choices are supposed to complete the question stem. •For a specific detail question. start by checking the first words. find an answer that is neither too broad nor too narrow.

This means that you will have to apply what you have learned in the passage.HINTS FOR ANSWERING QUESTIONS: •For an implied idea question. this is perhaps the hardest type. Remember. find the choice that is best supported by the passage. The chain of reasoning will not be very long — only one or two steps. But the correct choice must be inferable from what is explicitly given. but you can get a good score even if you omit some difficult items. •For a further application question. find the choice that is best supported by the passage. find a choice that is logically supported by the passage. Remember. •For a further application question. this is perhaps the hardest type. but you can get a good score even if you omit some difficult items. . This means that you will have to apply what you have learned in the passage.

BEING NEGATIVE 6. MISSING IMPORTANT PERSONALITY CUES 5. LYING 9. LACKING CONFIDENCE 7. NOT FOLLOWING UP AND FOLLOWING THROUGH 3. ACCEPTING AN OFFER TOO QUICKLY . NOT LISTENING 4.COMMON INTERVIEW MISTAKES 1. WEARING SLOPPY DRESS 2. BEING INSENSITIVE TO DIVERSITY MATTERS 8.

HAVE A FRIENDLY CHAT WITH OTHER PARTICIPANTS BUT NOT A FUN MAKING CHAT 8. DURING THE INTERVIEW MAKE ALL THE WORDS INCLUDING THE FIRST WORD POSITIVE AND LOUDER ONES .COMMUNICATION DURING THE INTERVIEW: 1. DELIVER YOUR MESSAGE THROUGH VERBAL AND NONVERBAL COMMUNICATION (DO NOT USE EXCESSIVE NONVERBAL COMMUNICATION) 2. BE CAREFUL ABOUT THE HEAD NUDDER INTERVIEWER 7. DETERMINE THE ACCURATE INTERPRETATION OF YOUR MESSAGE 4. LEAVE A GOOD FEELING BEHIND 6. MAKE SURE THE MESSAGE IS HEARD 3. TRY TO CONTINUE THE DIALOGUE 5.

AVOID SPEAKING IN MONOTONE 7. COMMUNICATE WITH MULTIPLE INTERVIEWERS . BE THROUGH ON YOUR RESUME ALONG WITH THE QUESTION LEADING ITEMS 2. AVOID SOUNDING EVASIVE 4. PRACTICE IN ADVANCE 5.COMMUNICATION DURING THE INTERVIEW: 1. SPEAK AT A NORMAL SPEED 6. BE CONCISE AND DIRECT 3. DO NOT TURN STATEMENTS INTO QUESTIONS 8.

THE CANDIDATE APPEARS TO BE WELL PREPARED AND ORGANIZED. EVALUATE HOW EFFECTIVELY THE JOB CANDIDATE DEALT WITH THESE ISSUES. IN INTERVIEW 2. 5. RECALL THE EFFECT THAT THIS HAS ON THE OVERALL INTERVIEW. RECALL CAREFUL ATTENTION TO THE QUESTIONS RAISED AT THE END OF INTERVIEW 2. IN THE FIRST INTERVIEW. WHAT IS THE EFFECT ON THE INTERVIEW PROCESS? 6. RECALL HOW A LACK OF DEFENSIVENESS CAN BE EFFECTIVE IN THIS SITUATION. WHAT TO WATCH FOR AND ASK YOURSELF . EVALUATE THE INTERVIEWEE'S PREPARATION. THE ANSWERS PROVIDED BY THE JOB CANDIDATE IN INTERVIEW 1 ARE GENERAL AND VAGUE. RECALL THE MANNER IN WHICH THE JOB CANDIDATE IN INTERVIEW 1 ADDRESSES THE ISSUE OF MISTAKES MADE IN PREVIOUS EMPLOYMENT SITUATIONS. RECALL HOW EFFECTIVELY THE JOB CANDIDATE IN INTERVIEW 2 ADDRESSES THE QUESTION OF HER GREATEST WEAKNESS. 2. 7.1. RECALL THE IMPORTANCE OF KNOWING THE COMPANY YOU ARE INTERVIEWING WITH. RECALL THE IMPORTANCE OF KNOWING WHY YOU WANT THE JOB WHEN BEING INTERVIEWED. HOW EFFECTIVE WAS THE EXAMPLE? 4. 3. THESE QUESTIONS ARE CLEARLY ILLEGAL.

PROFESSIONAL ENGLISH LONG WORDS During the preceding year Definitive Action Incontrovertible evidence SHORT WORDS Last Year Final Action Proof .

STRONG WORDS STRONG WORDS Tycoon Boom Slump Bear Market Bullish Market MEANINGS Very Successful Businessman Period of Business Prosperity Period of Decline in Business Generally Declining Market Favourable Market .

DO NOT USE CAMOUFLAGED VERB CAMOUFLAGED VERB Make an investigation Effect a liquidation Make an acquisition Make an appearance Make an appraisal Have/hold a discussion Make/effect a reconciliation Make an application Effect completion VERB Investigate Liquidate Acquire Appear Appraise Discuss Reconcile Apply Complete .

shortly Recently For the purpose of In case For If .AVOID CLUTTERING PHRASES CLUTTERING PHRASES On the occasion of With a view to SIMPLE PHRASES On To In the neighbourhood of In the mean time At the present time /moment In the event In spite of the fact In the near future Just sometime ago About Mean while Now If Even though Soon.

WORDS COMMONLY MISSPELLED WORDS Absence WORDS Holiday Accessible Accommodate Analyze Balloon Category Cede Changeable Committee Coolly Embarrassment Irresistible Judgment Privilege Professor Pronunciation Pursue Parallel Superintendent Truly Until .

AVOID UNNECESSARY REPETITIONS UNNECESSARY REPETITION REPETITION ELIMINATED We should not overlook the important essentials. At the moment I am only interested in the present work in hand. I am only interested in the work in hand. Always plan you actions in advance. Always plan your actions. We have all the modern up-to date equipment. We have all modern equipment. We should not overlook the essentials.m. You are supposed to be present on Monday at 8 a. . You are supposed to be present on Monday morning at 8 a. I think he has not acted wisely.m. In my opinion I think he has not acted wisely.

FACTS ABOUT GROUP DISCUSSION •THE GROUP CONSISTS OF ANYTHING BETWEEN 8 TO 15 PEOPLE. •THEY WILL BE SILENT OBSERVERS OF THE ENTIRE PROCEEDINGS. •THEY WILL INTERVENE ONLY IN CASE OF FIGHTS OR HEATED ARGUMENTS. •CARE IS TAKEN TO ENSURE THAT THEY ARE FROM DIVERSE BACKGROUNDS. •THERE WILL BE AROUND 2 TO 3 MODERATORS WHO WILL BE MONITORING AND JUDGING THE GROUP DISCUSSION. •THE CANDIDATES ARE EXPECTED TO USE THESE UNIQUE NUMBERS WHILE ADDRESSING EACH OTHER. •THIS GROUP IS SEATED IN A SEMI CIRCULAR OR A U SHAPED MANNER. •THE CANDIDATES ARE PROVIDED WITH UNIQUE NUMBERS (AND NAMEPLATES IN CASE OF PLACEMENT OR COMPANY GROUP DISCUSSION). .

The basic aim of the Group Discussion (GD): TO EVALUATE THE EFFECTIVENESS OF THE CANDIDATE IN A GROUP ACTIVITY. THIS EFFECTIVENESS IS JUDGED THROUGH: THE LEADERSHIP QUALITIES AND THE COMMUNICATION SKILLS DISPLAYED BY THE CANDIDATE. .

Economic.FACTS ABOUT GD: •The Group Is Assigned Two or Three Topics That Are of Relevance in the Political. . This Stage Explores the Consensus Building of the Group. •The Process of Group Discussion Starts With Selection of Topic. •Alternatively the Group Is Itself Asked to Choose a Topic in This Second Scenario No Topic Is Assigned by the Moderators. Social or Technological Spheres. This Also Presents an Opportunity for the Candidates to Take the Lead in Deciding the Topics and Convince the Group About Choosing a Particular Topic.

. which is high on packaging with little content. •Both are equally important and need adequate attention at all stages. 'when' and 'why' of the GD.What is checked in a GD : THE CONTENT AND THE PROCESS: •The content is all about 'what' or the 'matter' spoken in the GD. Whereas. •High quality contribution by one with no regard to the 'process' is as suicidal as another's contribution. the process refers to the 'how'.

What is checked in a GD : • Analytical Skills • Ability to Think Independently • Ability to Articulate Thoughts • Ability to Appreciate Other's Viewpoints • Assertiveness • Leadership Skills .

Critical Success Factors in a GD : •COGNITIVE SKILLS OR KNOWLEDGE •COMPREHENSION OF CORE IDEA •LOGICAL REASONING •BEHAVIOURAL AND PERSONALITY SKILLS •COMMUNICATION SKILLS •CLARITY OF THOUGHT •BODY LANGUAGE AND EYE CONTACT .

COMMON MISTAKES •Emotional Outburst •Quality Vs Quantity •Egotism Showing off •Get Noticed .But for the Right Reasons •Managing One's Insecurities •Missing Originality •Not Being Audible •Not Organising the Thoughts •Poor Body Language •Being Dominating .

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