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Copyright © 2002 by The McGraw-Hill Companies, Inc. All rights reserved.

Inc.1-2 Chapter 1 Introduction: Training for Competitive Advantage Copyright © 2002 by The McGraw-Hill Companies. All rights reserved. .

.1-3 What is training?  Training refers to a planned effort by a company to facilitate employees’ learning of job-related competencies. Inc. All rights reserved. skill. and apply them to their day-to-day activities Copyright © 2002 by The McGraw-Hill Companies.  The goal of training is for employees to master the knowledge. and behaviors emphasized in training programs.

Inc. .1-4 Training Design Process Conducting Needs Assessment Ensuring Employees’ Readiness for Training Creating a Learning Environment Developing an Evaluation Plan Ensuring Transfer of Training Select Training Method Monitor and Evaluate the Program Copyright © 2002 by The McGraw-Hill Companies. All rights reserved.

and suggesting changes to the training design process.  Copyright © 2002 by The McGraw-Hill Companies.  Measurable learning objectives should be identified before training. Inc.  Evaluation plays an important part in planning and choosing a training method. monitoring the training program. All rights reserved.1-5 Assumptions of Training Design Approaches Training design is effective only if it helps employees reach instructional or training goals and objectives. .

All rights reserved.1-6 Forces Influencing the Workplace and Training  Globalization  Need for leadership  Attracting and winning talent  Quality emphasis  Changing demographics and diversity of the work force  New technology Copyright © 2002 by The McGraw-Hill Companies. . Inc.

ethnicity. ethnicities. Inc.  Creating a work environment that allows employees of all backgrounds to be innovative. .  Coaching and developing employees of different ages. educational backgrounds.1-7 Skills needed to manage a diverse workforce include: Communicating effectively with employees from a wide variety of backgrounds.  Copyright © 2002 by The McGraw-Hill Companies. or physical handicap.  Providing performance feedback that is free of values and stereotypes based on gender. All rights reserved. physical abilities. and races.

delegation skills. electronic systems. training and development theory. business understanding. computer competence. data analysis skill. writing. feedback. Instructor/Facilitator Role Administrator Role . Inc. project management. skills related to coaching. skills in selecting and identifying facilities. records management Copyright © 2002 by The McGraw-Hill Companies. and group processes Computer competence. skills in feedback. cost-benefit analysis. and preparing objectives Strategic Role Career development theory.1-8 Roles and Competencies of Trainers Roles Analysis/Assessment Role Development Role Competencies Industry understanding. electronic systems. research skill Understanding of adult learning. All rights reserved. computer competence Adult learning principles.