Leuze

Leuze (loi’t sä)

Identify Detect

Protect
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30 Day Product Evaluation 
 This is intended for Proof of Concept.
  Please contact a Product Manager for this 
service.
  This only applies to finished products, not on 
light curtains.
 30 day maximum.
 All other requirements for returns must be met if
the product is returned.
  Send a PO number and you will not be billed 
for 30 days.
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Demo’s Available
  Demo’s are available for your sales calls for the following
products:
 RS4
 Solid 2, Compact & Compact Plus Light Curtains
 MSI
 BCL 500 & 22
 Detect Sensor Bag
 AMS 200
 BPS 8
 Vario

 These can be kept on loan for 1 month.

Please contact Josh Hrinik, the Identify Product Manager, for

Demo’s. (248) 446.2483, jhrinik@leuzeusa.com
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Repair Service

US Repair service
COMPACT, COMPACTplus, SOLID 2/4, ECO,
SCAN, and UMC mirror columns.
Typically 1-2 week turnaround (ca. 3 days with rush
charge).
German Repair service
KONTUR, ROBUST,, logistics and detection
sensors, RS4-4.
Typically 6 week turnaround.

Contact Todd Connell, Application Engineer, for

Repairs. (248) 446.2485 tconnell@leuzeusa.com
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Returns

  The product must be in new condition:

 Less than 60 days since purchase
 Look new
 All manuals, accessories and original
packaging included

 All returns are subject to a restock fee of 25%.

Contact Todd Connell, Application Engineer, for

Returns. (248) 446.2485 tconnell@leuzeusa.com.
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Return Authorization Form
Phone: (248) 486-4466
Fax: (248) 486-6699
Return Authorization Form
FORM 752-01-01
Revision G
May 30, 2008
In order for your materials return to be
Return RA# ___________
processed properly we require that you fill out
this form. Please fax the completed form back Date Issued: _____ / _____ / _____ by ____________
to us to receive your RA #, and allow 1-2 days
Terms: VISA/MASTERCARD/AMEX/TERMS
for RA # to be issued.
Freight: PREPAID & BILLED
FOB: Leuze electronic US Factory
Company: ________________________________
Return Policy
Attention: ________________________________
• Items without RA # will be returned at the
Address: ________________________________ customer’s expense.
• All items must be returned within 60 days after
City: ________________________________ RA # is issued.
• RA # will not be issued unless a repair PO # is
State: ___________ Zip: _____________ supplied.
• Sample returns will not be accepted after the 30
Phone: ________________________________ day trial.
• All returns are subject to a re-stocking fee.
Fax: ________________________________ • Items must be in new, condition and in the
original package.
Email: ________________________________ • Stock returns must first be inspected and
approved.
• Credit returns will not be issued without given
Please return item(s) with RA number marked on the reason for the return
outside of the box to the address listed below:
Defective items will be forwarded to the manufacturer for
their review. If an item is found to be defective, within the
Leuze electronic, Inc. warranty period, it will be replaced or repaired at no
charge. If the factory determines that the item has been
55395 Lyon Industrial Drive damaged by the customer, you will be notified and billed
New Hudson, Michigan 48165 for the cost of the repair. On out of warranty repairs there
will be a $100.00 fee per unit, should you decide not to
accept the quote to repair the item.

Return type: Repair Credit Replace Repair PO Number: ________________________

Original date of order: ___ / ____ / ______ Original PO#: ____________________________

Return Description
Qty. Item Description Serial Number Details of Claim Information
(Defective is meaningless)

Internal use only Cust ID ______________

OE RD PM CO GM Approve Deny Initials: _______ Signature:__________________

Shopworx PO #: __________ Shopworx Quote #: __________ Shopworx Cust Order #: __________

Shopworx Shop Order #: __________ Shopworx Receiver #: ___________ Shopworx Packing Slip #: ___________
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Regional Sales Manager Services

   Product Selection and Quoting Assistance

 Customer Sales Calls

 Application Development

 Customer Training

 New market evaluations

 Contact your Regional Sales Manager for

assistance.
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Marketing Services
  Tradeshow Coordination.

  Training Seminar Coordination.

  Literature requests.

  Marketing and Co­op campaigns with 
Distributors.

  PR Events & Advertising.

  Please contact Kristine Downs, Marketing, for 
assistance.  (248) 446­2484, 
kdowns@leuzeusa.com 
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Product Technical Support

  Safety
/ Protect Product Line – Mark Smokowicz,
Protect Product Manager, (248) 446.2473,
marks@leuzeusa.com

 Identify / Logistics Product Line – Josh Hrinik,

Identify Product Manager, (248) 446.2483,
jhrinik@leuzeusa.com

 Detect Product Line – Rick Talbott, Detect

Product Manager, (248) 446.2482,
rtalbott@leuzeusa.com
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Application Engineering Services

   On-site Technical Support.

 Phone Technical Support and troubleshooting.

 Sample verification for product performance

Please contact Todd Connell, Application Engineer,

for these services (248) 446.2485 t
connell@leuzeusa.com
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Customer Service
  Price and availability.

  Purchase orders.

  Delivery information.

  Orders cannot be taken over the phone, they 
need to be e­mailed or faxed.

  Please contact Kathy Hoerle, Customer Service, 
for these services, (248) 446.2474, 
khoerle@leuzeusa.com .
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Manufacturing
  In the US we manufacture the COMPACT, COMPACTplus,
SOLID-4E, ECO, UMC-Mirror Columns.

 3-5 business days for shipment of US manufactured

products.

 All other products approximately 2- 3 weeks for delivery.

 There is an expedite service for light curtains, we can build

and ship within 24 hours for an extra charge.

 Please contact Jessie Bowersock, Production Manager, for

further information, (248) 446.2475,
jbowersock@leuzeusa.com .
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Accounts Receivable / Payable

   Invoice questions.

 Statement questions.

 Payment questions.

 Please contact Janet Weir, Accounting, for

further information, (248) 446.2476,
jweir@leuzeusa.com .
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The sensor people
Matthias Otto Cathy McClowry
President and CEO Regional Sales Manager – 
(248) 446.2470 Midwest Region
motto@leuzeusa.com (815) 464.3378
cmcclowry@leuzeusa.com

George Angelovich Gus Meyers
Regional Sales Manager –  Regional Sales Manager – Central 
Northeast Region
(860) 482.9342 (734) 878.9838
gangelovich@leuzeusa.com ameyers@leuzeusa.com

Ray Eksir
Regional Sales Manager –  Bill Tazelaar
West Regional Sales Manager – 
(818) 881.6664 Southeast Region
reksir@leuzeusa.com (704) 896.2474
btazelaar@leuzeusa.com
Dan Fournier
National Sales Manager – 
Canada
(519) 822.6303
dfournier@leuzecanada.com
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The sensor people

Mark Smokowicz Kristine Downs
Lead & Safety Product  Marketing
Manager (248) 446­2484
(248) 446.2473 kdowns@leuzeusa.com
msmokowicz@leuzeusa.com

Josh Hrinik Todd Connell
Identify Product Manager Application Engineer
(248) 446.2483 (248) 446.2485
jhrinik@leuzeusa.com tconnell@leuzeusa.com

Erich Mehnert Kathy Hoerle
Detect Product Manager Customer Service
(248) 446.2482 (248) 446.2474
emehnert@leuzeusa.com khoerle@leuzeusa.com
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The sensor people
Beth Senak Jessie Bowersock
Controller Production Manager
(248) 446.2475
jbowersock@leuzeusa.com

Janet Weir Matt Weir
Accounting Repairs
(248) 446.2479
mweir@leuzecanada.com

Jesse Spencer
Pat Rubino Production
Office Manager
(248) 446.4466
prubino@leuzeusa.com

Ken Amell
Shipping
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Thanks for your attention