You are on page 1of 12

SERVICES LIKED

clean and well maintained rooms Good patient-nurse ratio Ensure visit of good physicians and surgeons high speed Internet access to enable video conferencing 24-hour front desk and concierge services Special child ward

MODERATE SERVICE express check in & check out-----only one counter was there and a lot of rush was there

water supply----------hot water was available in the morning for definite interval of 1 hr bell service--response period was more . So customer get annoyed wifi speed local & toll-free calls

Small parking space

multilingual staff restaurants, taxi booking personally attachment with customers

LAYOUT PLANNING

Ground floor

ADMINISTRA

   

EMERGENCY

   

TION

LARGE

&

OPERATION THEATRE

ROOM(11)

ELEVATOR

INPATIENT WARDS

 

(9)

RECEPTION

(10)

 

(8)

 

and

WAITING

 

OUT

 

ORTHOPEDI

 

REGISTIRATI

HALL

WARDS

CS

 

I C U

ON

(1)

(2)

(7)

DEARTMEN

T(6)

 

(5)

ENTRANCE

Parking place

 

DIAGNOSTICS

 

PHARMACY

(12)

 

(13)

   

(3)

(4)

FIRST FLOOR

 

HOSPITAL BEDS

(14)

CONTRO

LARGE

 

L ROOM

ELEVAT

HOSPITAL BEDS

(15)

OR

DEPARTMENT 1 DEPARTMENT2 DEPT 3 A DEPT 4 A DEPT 5 B A A DEPT 6
DEPARTMENT 1
DEPARTMENT2
DEPT 3
A
DEPT 4
A
DEPT 5
B
A
A
DEPT 6
A
A
A
A
B
DEPT 7
B
A
DEPT 8
B
DEPT 9
Dept 10
Dept 11
Customer enters the hospital
Customer
enters the
hospital

Receptionist fulfills formalities & make a database of the patient

Receptionist fulfills formalities & make a database of the patient

Prescribes the patient to the specific dept

Detail desease

diagnosis

Prescribes for some test

Prescribes for some test

Checked by

the concerned doctor

Prescribes some medicine
Prescribes
some
medicine
Customer enters the hospital Receptionist fulfills formalities & make a database of the patient Prescribes the
pharmacy
pharmacy
Discharge
Discharge
Customer enters the hospital Receptionist fulfills formalities & make a database of the patient Prescribes the
Customer enters the hospital Receptionist fulfills formalities & make a database of the patient Prescribes the

Prescribes to

emergency &

Inpatient

wards

Estimate & Prepares a cost estimate

Customer enters the hospital Receptionist fulfills formalities & make a database of the patient Prescribes the
Patient approves
Patient
approves
Customer enters the hospital Receptionist fulfills formalities & make a database of the patient Prescribes the
Patient is admitted
Patient is
admitted

All the

formalities

are fulfilled

Customer

departs

Customer

 

pays the bill

Customer departs Customer pays the bill Customer invoice prepared Final check up is done

Customer

 

invoice

prepared

Customer departs Customer pays the bill Customer invoice prepared Final check up is done

Final check

 

up is done

Appointment with doctor & operation is done

DEPAR 1 2 3 4 5 6 7 TMEN T 1 2 3 4 5 6
DEPAR
1
2
3
4 5
6 7
TMEN
T
1
2
3
4
5
6
7

Authenticity