20120145 Gagan Khare 2012101 Rohit Sharma 2012204 Bhumica Somani 2012143 Deepesh Kumar 2012129 Aditi Daniel 2012146 Gautam Raizada 2012024 Krislyn Dias 2012061 Vivek Singh Barad

Advice to Sales Manager to make eCommerce Plan Successful • Too much too soon • Hardware Industry – Not too tech savvy – Sales representatives need training • Make changes to the website to make it more customer-friendly/easily accessible • Invest in training of sales representatives in getting acquainted with the website .

Advice to Sales Manager to make eCommerce Plan Successful • Commission: – Have well defined KRA’s for calculation of individual commissions • Pushing new product lines • Month on Month Profits • Quarterly review of complete portfolio for bonuses – increased portfolio • Encouraging clients to raise ‘Repair’ requests online and then gradually prompt for other orders .

Role of Ken to make his sales-people more accepting of the new initiative • Assure the sales people that their jobs are secure through a Structured Commission • Expanding roles from just a sales representative to a Marketing Consultant • Motivation to push new products through Extra Incentives • Main benefit: Reduce sales reps’ efforts and Increase benefits in terms of marketing to new customers/new product lines • Focus on customer engagement and CRM .

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