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ETIQUETTES

ORIGIN OF ETIQUETTES
French word meaning TICKET French etiquette and literally means ticket, the rules and regulations of the court were written on tickets, which were posted in the castle courtyard for all the lords and ladies to observe and obey. Started in 1600s by King Louis XIV
Invitations for get together stating the rules of conduct and behavior

Definition of Etiquette
Websters dictionary defines it as the forms , and manners, established by convention as acceptable or required in social relations or in official life.

Meaning of Etiquette
Manners
Coded Behavior Character Habits Thought

In other wordsEtiquette means

Do unto others as you would like them do to you Good manners Politeness Creates goodwill

Where Etiquette is required Personal Family Home, Schools, College Social, Cultural Office When Etiquette is required
Part of your life You and the environment

WHY NEED FOR ETIQUETTE


Professional etiquette - must for Career builds leadership, quality, business & careers It refines skills needed for exceptional service You limit your potential Risk your image Jeopardize relationships

Factors Influencing Etiquette


Physical Grace Beauty Handsome External Appearance

Childhood Origin
Psychological Parental

Schooling Family Friends Education Marital life

Heredity

OUTLINE:
Personal Grooming
Body language Making a Great First Impression Body Language The Dos and Donts in a Conversation

TYPES OF ETIQUETTE DINING/TABLE MANNERS DRESSING ETIQUETTE INTERVIEW ETIQUETTE CELLPHONE ETIQUETTE CULTURAL ETIQUETTE

Creating A Lasting Impression

The First Impression


Created in the first 5 10 seconds of a meeting / conversation Give the impression that you are competent, knowledgeable and professional Appeal to the senses Remember, first impressions are the best impressions

Appearance - General
Clothes must not be too tight Necklines must not be plunging Nails, Hair neat and well kept

Body Language
Can reveal feelings Posture important Hands / Legs - avoid fidgeting Face window to the soul Eye contact Smile

Voice
The moment a person speaks he / she can be judged Must sound sincere and confident Pronunciation is important Tone of voice Loudness Avoid using slang

The Nose Knows


SUCCESS = 10% Inspiration + 90% Perspiration Thomas Edison Ensure that breath is fresh Smelly socks can be avoided by wearing clean socks everyday

The Handshake
Most widely accepted form of first contact Should be firm not bone crushing Palm neither facing upward or downward Make eye contact and step into the handshake

DINING ETIQUETTES

Table Manners/ Dining Etiquette Poor table manners could cause a loss of business clients, bankers, friends and others who are vital to our everyday business/personal affairs.

Dining Etiquette-Some Dos And Donts

Excuse yourself when you join in or leave someone through the meals. Use fork, knife and spoon correctly. Request the person next to you to pass dishes to you. Do not stretch across the table. Give preference to ladies and guests to be served first.

Dining Etiquette-Some Dos & Donts Dont usurp or burp. Dont take tea/coffee by pouring into the saucer. Hold saucer in the left hand and drink holding the cup in the right hand at the handle. Dont pass the spoons to others holding the scooping edge. Dont pass the knife to others holding the handle.

Dining Etiquette: Some Dos And Donts


Push the chair back to close to the table after getting up. Avoid conversation with the people seated far away. It may offend the person next to you. Avoid using toothpick in the presence of guests/hosts. Clean the teeth in washroom. If you must use the toothpick, then cover you mouth with hand/hanky

Dining Etiquette: Some Dos And Donts


Dont talk about the personal food likes and dislikes at the dinner table. Do leave your plate where it is when you have finished eating, with the knife and fork in the finishing position. Dont push your plate away, lean back from the table, and announce, Im stuffed. Dont gesture with your knife, fork or spoon in your hand. If you are not using the utensils, put it down.

DONTS
Chewing with the mouth open Eating fast Shoveling food into the mouth in large forkfuls Swallowing with gulps Noisily sucking through the teeth Licking the fingers

Dress Code
The way we dress affects the way people perceive us: the ways people perceive us affects the way people treat us.

Your appearance immediately initiates ten decisions in the first impression you make on others. IT WILL REFLECT YOUR: 1. Economic level 2. Educational level 3.Trustworthiness 4.Social position 5.Sophistication 6.Economic Heritage 7.Social Heritage 8.Educational Heritage 9.Success in chosen field 10.Moral character

Wardrobe Basics :
Your clothes should suit your build. Dress should be appropriate to the time, place and occasion. Fabrics, fit, quality, style and the like should be carefully considered. There are standards for suit/jacket & pants, shirts, ties, shoes, socks, and accessories as watch, cuff links, hankies, jewelry, belt, briefcase and so on. Use mild perfumes. A perfume can serve as your signature or echo your mood

INTERVIEW ETIQUETTES
NEED First Impression Boost to confidence Before The Interview Personal Grooming Punctual Cell Phone off

ETIQUETTES DURING THE INTERVIEW


Knock before entering Warm Greetings Firm Handshake Wait to be asked to Sit Watch the tone No clearing of throat repeatedly Avoid usage of slangs, Uh , Ah

After the Interview


Handshake Thank them by name Check after a week

CELL PHONE ETIQUETTES


Dos Donts
Have loud or inappropriate ring tones Speak loudly Switch them off during meetings Turn the ringer off Use the cell phone only when necessary Direct phone calls to voicemail Use a private area to attend / make calls

CULTURAL ETIQUETTES

GREETING

EATING AND DRINKING

AND
INTRODUCTION

CONCLUSION
THOUGHTS
ACTIONS HABITS

CHARACTER

Related Interests