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Communication is a series of experience of

Hearing Seeing

What is communication?

"We all use language to communicate, to express ourselves, to get our ideas across, and to connect with the person to whom we are speaking. When a relationship is working, the act of communicating seems to flow relatively effortlessly. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand.

Why useful?

How has communication revolutionized over the information age?

Effective communication

Expressing our wants and feelings and opinions clearly and effectively is only half of the communication process needed for interpersonal effectiveness. The other half is complete only when the user interprets and understands the senders message in the same way the sender had intended it. I mean its the job of the listener to understand the implication of communication being a two way road. Effective communication is less of just exchanging information and more of understanding the emotion behind the information.

How do we know that a communication is effective??

An effective communication has the following aspects:

Which contributes to 45% of our communication. This basically comprises of the speaker who uses language and meaning to convey the message. This becomes effective through the right choice of words and optimum pauses as excessive use of these distracts the receiver.



Which contributes to the remaining 55% of the communication. It comprises of the listener , the audience , the interpreter. The communicators in this category should have the right posture, facial expressions and the body language showing that they are in tune with the words spoken. Moreover they should be good listeners so that the speaker feels comfortable, recognized and remembered.

Communication Skills
Communication skills is the ability to use language (receptive) and express (expressive) information.
Effective communication skills are a critical element in your career and personal lives.

Communication Goals
To change behavior To get action To ensure understanding To persuade

To get and give information

Most Common Ways to Communicate

Speaking Writing Visual Image

Body Language

Personal Barriers

Barriers in Superior
Attitude of Superior Fear of challenge of authority Lack of time Lack of awareness

Barriers in Subordinates
Unwillingness to communicate Lack of proper incentive


The process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention


Hearing- physical process; natural; passive Listening- physical & mental process; active; learned process; a skill Listening is hard!


Listening is the most powerful form of acknowledgment, builds stronger relationship, promotes being heard, it creates acceptance and openness, it and also leads to learning and reduces stress and tension lastly it enhances your understanding as well as abilities in life.

Deepti Singh

Deepti Singh


1)FACE THE SPEAKER-sit up straight or lean forward to show ur attentiveness thourgh body language. 2)MAINTAIN EYE CONTACT-always maintain eye contant nd feel comfortable. 3)RESPOND APPROPRIATELY-to show that you understood ,ways say really,intersting.what happened next? 4)MINIMIZE INTERNAL ND EXTERNAK DISTRACTION. 5)KEEP AN OPEN MIND - wait until the speaker is finished before deciding that you disagree. 6)ENGAGE YOURSELF - ask questios for clarification , but,one again wait until the speaker has finished.

Key Listening Skills

Nonverbal Giving full physical attention to the speaker; Being aware of the speaker's nonverbal messages; Verbal Paying attention to the words and feelings that are being expressed

What makes a good communicator?





How do you develop your communication skills? Explore the related skills

Deepti Singh

Tips to good communication skills

Maintain eye contact with the audience Body awareness Gestures and expressions Convey one's thoughts Practice effective communication skills

Effective Communication . . .
It is two way. It involves active listening. It reflects the accountability of speaker and listener. It utilizes feedback. It is free of stress. It is clear.

Communication Process
Communication is the process of sending and receiving information among people

receiver Use of channel to transmit the message





SENDING MESSAGES Effective Verbal Messages

Are brief, succinct, and organized Are free of jargon Do not create resistance in the listener

Nonverbal Messages
Nonverbal messages are the primary way that we communicate emotions

Facial Expression Postures and Gestures

Paraverbal Messages
Paraverbal communication refers to the messages that we transmit through the tone, pitch, and pacing of our voices.

Listening Requires concentration and energy Involves a psychological connection with the speaker Includes a desire and willingness to try and see things from another's perspective Requires that we suspend judgment and evaluation