Presented By:Dhananjay Kumar Jaipuria Institute of management, Noida

Introduction of the Case
December 10,1998: The Job Offer
 John and Joanna Lafferty were newly married couple.  Purchase a new flat in Toronto and share a bottle of

wine with friends who had come to see their new apartment.  John is development economist specializing in Latin America  Joanna worked as a human resource management consultant  John worked with Toronto based NGO ; Focused on research, Fund-raising and government lobbing on issues related to Central American political Refugees.  After joining in that NGO; He gained reputation as “ a

Introduction Contin……..
 John’s work with refugees in Canadian NGO; caught

the attention of United Nations High Commission for refugees.  On 10th December ; U.N has offered a job to john for EL- Salvador .

December 17,1998: The Decision
 The EL-Salvador assignment would be for 2 years.  John as a program officer responsible for organizing

the repatriation of Salvador refugees from various refugee camps back to El-Salvador and developing the programs to ensure protection and well-being of such refugees.

On the other side; 2 questions would weigh heavily on Joanna’s mind:ii. What about the political instability of the area? iii. What about the career of joanna’s?

Cause joanna gathered information that the civil war in El-Salvador had come to an end in 1992 with a U.N.-Brokered peace treaty between the ARENA (republican nationalist alliance)and FMLN(Marxictled farabundo marti national lebration front).  Regarding career; she thought that may be it is a opportunity for her to develop her human resource consulting skills in an International context.  After much discussion, they decided that John would accept the assignment.

January-March,1999:Predepature Arrangements
 It was recommended in Assignment that they send the

married staff in such a way so that the first employee settled in the job before spouse and/ or family arrived.  Between the time of one month of span : Johanna has prepared herself As she learn the Spanish language, read and learn as much about Salvadoran history and politics as she could.

May,1999: Joanna’s Arrived in El-Salvador
 John met Joanna's with Maria how is the house met of the

house .  Joanna’s felt guilty many of the times like : When she came to know that john paid Maria 6 $ per day. Maria use to wash the cloths in the cement tub. When Maria refuse to take lunch with her on the same table.

 She feel guilty because she cannot do any

work herself cause if she do it by itself then she cannot hire local people for house work and the local people was in the need of money. She also told always that, she felt guilty as she is maid and House mate (Maria) lives in a tin shack in a ravine 2 blocks from her house. But in the argument john said ;my Salvadoran neighbors tell me that if I paid Maria or the gardener more they won’t respect me.

Question 1
Is Joanna suffering from culture shock ?

What elements of the Salvodor culture seem most difficult for her to adapt to ?

Joanna was suffering Joanna’s dependence on from culturestyle Apartment difference… domestic servant… do She was not allow to anything by herself Washing clothes  Washing her car Payment to domestic  Gardening servant  She was not able to get Attitudes towards a good job for herself. domestic servant

QUESTION 2.
SHOULD JOANNA HAVE DONE ANYTHING

DIFFERENTLY IN TERMS OF HER PREPARATION FOR THE MOVING TO EL SALVADOR?WHAT DO YOU THINK SHE SHOULD DO NOW?

ANSWER NO. 2
Joanna has done enough preparation before

coming to El Salvador, such as :
 read and learn things about the history and

politics She took classes of Spanish She consulted her friends, Joan, to have some insight about the country She could have learn little more about the culture especially about the lifestyle of people. She should have tried to get a job in Salvador before shifting.

QUESTION 3
HOW COULD JOANNA FURTHER HER CAREER

AS A HUMAN RESOURCES CONSULTANT WHILE LIVING IN EL SALVADOR? WHAT SKILLS COULD SHE DEVELOP?WOULD THIS SKILL BE TRANSFERABLE IF SHE MOVED BACK TO TORONTO? TO ANOTHER COUNTRY?

ANSWER NO. 3
Joanna should have taken some short term

course on human resource management in Salvador. She should try to interact more with people and try to speak Spanish (to have idea about their lifestyle). Joanna’s this skill will also help her when she goes back to Toronto to handle any client from central America. She will be a value add to her international human resource

QUESTION 4
IF YOU WERE JOHN WOULD YOU HAVE TAKEN

THE JOB IN EL SALVADOR?IF YOU WERE JOHN WOULD YOU HAVE AGREED TO GO?

ANSWER NO 4
If I were Joan I would have definitely accepted

the job,
 chance to know another culture Growth in terms of career Assignment was for two years

QUESTION NO.5
DO YOU THINK INTERNATIONAL CAREERS ARE

FEASIBLE FOR DUAL CAREER COUPLES? WHAT ISSUES ARE IMPORTANT TO CONSIDER FOR THE INDIVIDUALS INVOLVED?

ANSWER NO.5
No, it is not feasible unless and until both the

partners have good career options available in that place. Psycological factor: when you have to go for your career even incomparible environment becomes compatible. Professional lonely mind needs to work, which is happening in the form of guilty feel with joanna in the case. Important issues to be considered: Wife’s career, children education, social environment etc.

QUESTION NO.6
WHAT CAN COMPANIES DO TO MAKE FOREIGN

ASSIGNMENTS MORE SUCCESSFUL FOR COUPLES AND FAMILIES? IS THE HAPPINESS OF EMPLOYEE’S SPOUSE THE RESPONSIBILITY OF THE COMPANY?

ANSWER NO. 6
Yes, as far as present day corporate

environment is concerned because it affects the mental status of the employee concerned in following ways: If the partner is not happy as in the case, the employee would also not be happy with his personal life that might affect his professional life and hence the company. If the couple wont stay together it might lead to frequent leaves and even lack of performance if things are thought from awider perspective.

QUESTION NO.7
WHAT RECOMMENDATIONS WOULD YOU

MAKE TO INTERNAL ORGANISATIONS AND COMPANIES SENDING EMPLOYEES TO POLITICALLY UNSTABLE REGIONS? DO COMPANIES HAVE A REESPONSIBILITYFOR THE PHYSICAL SAFETYOF EXPATRIATE EMPLOYEES? DOES THIS RESPONSIBILITY EXTEND TO LOCALLY HIRED STAFF AS WELL?

ANSWER NO. 7
WE RECOMMEND THE FOLLOWING THINGS: 2.THE COMPANY SHOULD DESIGN THEIR OWN

APARTMENTS WHICH AN EMPLOYEE CAN LIVE IN TO OVERCOME THE COMMUNITY AND SOCIAL PROBLEMS. 3.TO TAKE CARE OF EMPLOYMENT OF THE PARTNER ALSO ALONG WITH THE CHILDREN EDUCATION AS IT IS THE MOST IMPORTANT ISSUE OF CONCERN FOR THE FAMILY OF EXPATRIATE MANAGER.

QUESTION NO.8
DO YOU THINK JOANNA SHOULD PAY HER

CLEANING LADY AND THE GARDENER MORE THAN THE STANDARD $6.00 PER DAY? WHY OR WHY NOT?

ANSWER NO.8
Though it has not been mentioned in the case

that paying extra money to the made did a harm to the economic balance of the society, so there will not be any harm as such to her being there.  But it wont work because even after doing so she had that guilt feeling of not sharing it with john. In case she shares the same with john, he would again oppose it. So, she should not pay her maid any extra money.

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