IT Professional ETHICS

MELJUN CORTES
.

Course Content
Understanding Human Behavior /Values/Morale, Effective Communication , Counseling, Listening Guide and Positive Mental Attitude, Primer on Filipino Values, Discoveries and Learning s’ Thought to Steer By / Words of Wisdom

Methodology
Lectures, Exercises, Symbolic Rites Structured Learning Experience Group Dynamic, Presentation, Discussion & Participation

To provide the participants basic understanding and appreciation of human Values and Behavior and its practices;
To provide the participants with perspective from which to view Human Values/Behavior and Integrated into corporate functions; At the end of the orientation, participants should acquire needed knowledge & information that will help understand the importance of Human Values/ Behavior in an Organization.

HUMAN BEHAVIOR and VALUES

BEHAVIOR
Human Act Act of Man

Consist of all human activities. Performs an act with free will. Performs by force to do so.

HUMAN BEHAVIOR An act of an individual person which reflex his thoughts, feelings, emotions , sentiments whether conscious or not. It mirrors his needs, values, motivations, aspirations, conflicts and state of life .

WHY DO WE STUDY HUMAN BEHAVIOR?
To be able to understand ourselves and others better, in order to know the reason why we think, feel, act, speak and talk in certain ways.

IN WORK ORGANIZATION
It assist management in the improvement, performance, development, human relations and improvement of individuals.

FILIPINO VALUES AFFECTING HUMAN BEHAVIOR

Filipino Values and Communications
Certain artifacts are priced and cherished by most Filipinos: *Family * Economic Security *Freedom * Spiritual life *Organizational/Group * Peace in Life *Education and affects a person & his communication process significantly.

MORALE
IS THE STATE OF MIND AND EMOTIONS, AFFECTING WILLINGNESS TO WORK, WHICH IN TURN AFFECTS INDIVIDUAL & ORGANIZATIONAL OBJECT Professor Michael J. Jucius
THE MANAGEMENT OF PEOPLE AT WORK AS THE “TOTAL SATISFACTION” A PERSON DERIVES FRON HIS JOB, HIS WORK GROUP,HIS BOSS, HIS ORGANIZATION AND HIS ENVIRONMENT Professor Dale S. beach

WHAT IS IT?
An attitude of mind, A state of well being, And an emotional force

WHERE IT RESIDES?
In the minds, attitudes, emotions Reactions

WHAT IT DOES?
It affects output, cost, quality, cooperation, discipline, enthusiasm, initiative, and other aspect of success.

WHOM AND WHAT IT AFFECTS?
Willingness to work and cooperate in the best interest of the individual themselves

MOTIVATION
Willingness to exert effort to achieve a Goal or Objective for a Reward. To induce an act to satisfy
(Pang-pagaan ng pakiramdam)

or to Attain a Need or Want

Classifying the WANTS and the NEEDS

Positive Factors in Motivating People
Money Job Security Sense of Belonging Competition Recognitions Responsibility and Authority Sincere Interest and Concern Participation and Harmony

A process which aims to transfer a message from a sender to a receiver with information being understood and accepted.

The interpersonal process of sending and receiving messages through symbols or gestures

Process of Communication
M e s s a g e
From S E N DE R Develop Idea – Encode - Transmit
Barriers = = Bridge of Meaning

To R E C E I V E R Receive- Decode-Use

F e e d b a c k

Types of Communication
Written - provides records, references

and legal briefs.

Oral – it makes a speedy interchange of ideas with immediate feedback. Nonverbal - Facial expressions and bodily

gestures.

COUNSELING
IS A DECISION OF A PROBLEM THAT USUALLY HAS EMOTIONAL CONTENT WITH PERSON IN ORDER TO HELP THE PERSON COPE WITH IT BETTER. (IT IS AN ACT OF COMMUNICATION)
THIS SHOULD BE CONFIDENTIAL, SO THAT THE PERSON WILL FEEL FREE TO TALK OPENLY, SINCE IT MAY AFFECT A PERSON’S PERFORMANCE AND BEHAVIOR

NEED FOR COUNSELING
 Most problems requires counseling.

 It helps person develop better mental health for better self-confidence,
 Understanding, self-control  And ability to do things effectively

Counseling Functions
ADVICE

Telling a person what you think should be done
REASSURANCE

Giving a person a courage and confidence to face s problem
COMMUNICATION

Providing information & understanding
RELEASE OF EMOTIONAL TENSION

Helping a person feel more free of tension
CLARIFIED THINKING

Encouraging more coherent, rational thought
REORIENTATION

Encouraging an internal change in goals and values

YOU CAN NOT LISTEN IF YOU ARE TALKING . .

1. Stop Talking 2.

1. Stop Talking 2. Put the talker at ease 3.

1. Stop Talking 2. Put the talker at ease 3. Show a talker that you want to listen 4.

Focus the attention

1. Stop Talking 2. Put the talker at ease 3. Show a talker that you want to listen 4. Remove Distractions 5.

Try to help yourself the other person’s point of view

1. 2. 3. 4. 5. 6.

Stop Talking Put the talker at ease Show a talker that you want to listen Remove Distractions Empathize with the talker

Allow plenty of time. Do not interrupt a talker. Don’t walk away.

1. 2. 3. 4. 5. 6. 7

Stop Talking Put the talker at ease Show a talker that you want to listen Remove Distractions Empathize with the talker Be Patient

An angry person takes the meaning from words.

1. 2. 3. 4. 5. 6. 7. 8

Stop Talking Put the talker at ease Show a talker that you want to listen Remove Distractions Empathize with the talker Be Patient Hold your Temper

Argument & Criticism
Do not argue, even if you win….

1. 2. 3. 4. 5. 6. 7. 8. 9

Stop Talking Put the talker at ease Show a talker that you want to listen Remove Distractions Empathize with the talker Be Patient Hold your Temper Go easy on argument and criticism

====

1. Stop Talking 2. Put the talker at ease 3. Show a talker that you want to listen 4. Remove Distractions 5. Empathize with the talker 6. Be Patient 7. Hold your Temper 8. Go easy on argument and criticism 9. Ask Questions 10

This is the first and the last, because all other guides depend on it.

An effort to hear something

Hearing is with the ears.. Listening is with the mind and heart.
Good Listening is also a Good Manner.

Meet the most

important living
Person . . .

Your success, health, happiness and wealth depend on how you use your invisible talisman/charm…

MIND TALENT ATTITUDE

Because every time you meet a problem and tackle and conquer it with Positive Mental Attitude, you become a calm, better and more successful person.

Principles of Positive Mental Attitude (PMA)

• • • • • • • •

Definitions of Purpose Going the extra Mile Accurate Thinking Self-Discipline The Master Mind Applied Faith A Pleasing Personality Maintaining Sound Physical/ Mental Health

• • • • • • •

Personal Initiative Enthusiasm Controlled Attention Teamwork/Cooperation Learning from Defeat Creative Vision Budgeting Time & Money

The Powerful Force of Success is

POSITIVE MENTAL ATTITUDE

Don’t Blame God for your Lack of Success
You can develop a burning desire to succeed. Just keep your mind on the things you need and off the things you don’t need.

Accept the priceless gift..
The joy of WORK and LIFE Apply the greatest VALUE in LIFE… Love People and Serve them And you will attract big and generous portion of success.

Success
is Achieved and Maintained by those Who keep on Trying

4 VALUES OF A RIZALIAN
Responsible

Considerate

Courteous

with Integrity

THOUGHTS TO STEER BY
Nature gave people two ears but only one tongue which is a gently hint that they should listen more than they talk.
Listening Requires two ears, One for meaning & one for feeling.

Decision makers who do not listen Have less information For making sound decisions.

To your ENEMY

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