Lecture 12

Ethics Conflicts Negotiation

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Ethics

• Ethics-beliefs about what is right & wrong, and good or bad. • Ethical behaviour-conduct conforming to generally accepted social norms. • Unethical behaviour-actions that violate accepted social norms. • Business ethics-beliefs about acceptable & unacceptable business Safe-title box: anything outside of this box may be cut off on the TV screen practices.

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Goals of Ethical Business Communication

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• Business communicators can minimize the danger of falling into ethical traps by setting specific ethical goals.

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Goals of Ethical Business Communication
• • • •

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Telling the truth Labeling opinion (fact versus opinion) Being objective (free from bias) Communicating clearly-short sentences, simple words & clear organization. • Giving credit-no plagiarism (referring to
the originator’s name, documenting-footnotes, Safe-title box: anything outside of this box may be cut off on the TV screen internal references)

Tools for Doing the Right Things
• Is the action you are considering legal? • How would you see the problem if you were on the opposite side? • What are alternate solutions? • Can you discuss the problem with someone whose advice you trust? • How would you feel if your family, friends, employer, or coworkers learned of outside action? Safe-title box: anythingyour of this box may be cut off on the TV screen
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Ethical Responsibilities of Group Members & Leaders

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• Determine to do your best • Decide to behave with the group’s good in mind • Make a commitment to fair play • Expect to give and receive a fair hearing • Be willing to take on a participant / analyst role • As a leader, be ready to model appropriate team behaviour Safe-title box: anything outside of this box may be cut off on the TV screen

Conflict

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• Process in which one party perceives that its interests are being opposed or negatively affected by another party. • …is natural and even desirable, but it can cause awkwardness and uneasiness. Safe-title box: anything outside of this box may be cut off on the TV screen

Conflict
• Conflict is part of every job • Work related issues • Personal issues

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Sources of Conflicts?

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What is the problem…? How to overcome…..? Who has important role play…? ????? ??????
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Approaches to Conflicts (How to respond?)
• • • • •

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Avoiding-stay away from conflicts Accommodating-maintaining harmony Competing-disregarding others concerns Collaborating-work together Compromising-each party sacrifices
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Negotiation

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• To collaborate, to compete, to compromise – need negotiation skills. • Negotiation occurs when two or more parties discuss specific proposals to find a mutually acceptable agreement.
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Negotiation Strategies
Competitive Approach (Only one side can reach its goals) Your interests & the other party’s clearly conflict Win-win Approach (everybody involved is satisfied)

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You & other party have common interest

The other party insists on taking a The other party is willing to win-lose approach consider a win-win approach Do not need long term harmonious relationship powerful Short term goals are more important Continuing & harmonious relationship is important Weaker or equal power Long term goals are more important

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Preparing to Negotiate

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• Clarify your interest & needs-focusing on the ways to achieve the goals rather than the ends (goals) alone. • Consider the best time to raise the issue – free from any other issues in mind • Prepare your statement –make your point quickly & clearly, practicing. Safe-title box: anything outside of this box may be cut off on the TV screen

Conducting the Negotiation
• Identify the ends both parties are seeking • Develop a list of possible solutions • Evaluate the alternative solutions • Implement & follow up on the solution
(after a reasonable amount of time, plan to meet with the other parties to discuss how the solution is working out). Safe-title box: anything outside of this box may be cut off on the TV screen

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Managerial Communication (BMC1024)
Lecture 13 – Communication, Culture, and Work

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Preview
• Cultural Diversity and Communication • Organizational Culture and Communication

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Cultural Diversity and Communication

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Culture is a learned set of shared interpretations about beliefs, values, and norms, which affect the behaviors of a relatively large group of people.
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The Nature of Culture
• • • • Learned Shapes our view of the world Determines how we interact Formed of many dimensions

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Cultural Differences in Doing Business Differences in Custom and Behavior
Formality (using titles/names) Social Customs (greetings, exchanging business cards, gift giving) Styles of Dress Time (monochronic-small delay as an offense vs polychronic-less concerned about the punctuality) Conflict Styles (the ways of responding to conflictdirectly, indirectly, individual, group etc) Gender Roles
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Communicating Across Diversity
1. Become culturally literate 2. View diversity as an opportunity 3. Avoid ethnocentrism

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-The inclination to see all events from the

perspective of one’s own culture as superior and other cultures as inferior.

4. Create dialogue
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-intercultural competence-to enter into dialogue.

Organizational Culture and Communication

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Organizational culture is a relatively stable, shared set of rules about how to behave and a set of values about what is important.
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Dimensions of Organizational Culture
    

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Sociability Power distribution, Job autonomy & Degree of structure Achievement rewards & Growth opportunities Risk tolerance, Change tolerance, Conflict tolerance Emotional support

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Creating and Maintaining Organizational Cultures
1. 2. 3. 4. 5. Set tone early Reflect company culture Reinforced by daily activities Positive traditions: rewards Negative traditions: complaints

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The End

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