Knowledge Management

eRA Project Team Briefing April 9, 2002 at 9:00 a.m.

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

1

to be discussed
• working definition of KM • example: mediation • WIFM @ NIH: possible pilot projects • case: lessons learned at World Bank • next steps
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 2

promise
PAPER-BASED MACHINE-READABLE

COST VALUE

VALUE COST

τ

τ

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

3

what is knowledge management?
Knowledge management is . . . • systematic process by which knowledge is created, captured, shared, and leveraged • driven by: – organizational objectives – need to share and identify trends • IT tools – search, analysis, and presentation – serves one or many end-users
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 4

what is value?
Qualities that make information valuable: – – – – – – accuracy timeliness accessibility engagement application rarity Source: Davenport & Prusak (1997)

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

5

bi
supplier

vs

km
customer

buyer

SUPPLY CHAIN VS STORED DATA
organization infrastructure human resource management research and/or technology development

STRATEGY
DATA TREND

WORKFLOW

procurement

EFFICIENCY
20.Haz.2009

inbound logistics

operations outbound marketing logistics or liaison

service

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

6

KM focus
KNOWLEDGE

synthesis

tacit view

use

INFORMATION
analysis manage

conversion

DATA
acquisition
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 7

aligned w/ group & end-user needs

USER(s)

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

8

example: mediation

relevance preference

existing existing content existing content existing content existing content

content

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

9

example: mediation
matching engine

relevance

profile catalogues

abstraction engine

existing existing content existing content existing content existing content

preference

content

thesaurus

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

10

pilot A
VISION: reduce review workload – reviewer selection – conflict elimination – proposal assignment BARRIER: relevance

ACTION: mediated retrieval

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

11

pilot B
SBP dimension Transplant

186,083

Clinical Studies DBP dimension
MDRD DMMS 1 DMMS 2 DMMS 3,4 CASEMIX

VISION: better clinical decisions – legacy data – many, distributed projects – multidisciplinary analysis BARRIER: nomenclature diffs

Patients

24,000

1,086,525

Cholesterol MedicalEvidence Triglycerides Unos FU

384,027

ACTION: robust data models

512,208

Star Schema Data Model
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 12

pilot C
VISION: timely program planning – emerging research trends – relation of novelty to score

BARRIER: discerning salience, – signal-to-noise ratio – e.g., “naked” DNA ACTION: bibliometrics

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

13

lessons learned: world bank
World Bank Group Ranks 4th in Most Admired Knowledge Enterprises • Organization: • multiple knowledge flows • communities of practice • redefine end-user relations (partners) • Budget for knowledge communities • Technologies for capture, dissemination, reuse
The KNOW Network is a group of leading knowledgebased organizations dedicated to benchmarking and sharing best knowledge practices leading to superior business performance. www.knowledgebusiness.com

• Build permanent capacity for knowledge brokering, e.g., advisory services, help desks

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

14

next steps
1. 3. 5. assess & develop a strategy start pilot projects w/ key data address organization (communities of practice) commit to infrastructure

7.

********************* TODAY • feedback • pilot projects • tiger-team volunteers
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 15

discussion

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

16

KM functions & apps
function
Information Retrieval Knowledge Discovery Knowledge Sharing Knowledge Development Intellectual Capital Integration
20.Haz.2009

applications
search engines, intelligent agents , push technology data mining, visualization groupware, doc management, best practice DBs pattern recognition, concept mapping measurement systems, bibio- or scientometrics mediation, portals, KM suites, After Action Reviews
Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 17

further information on KM
Faculty of Information Studies, University of Toronto http://www.fis.utoronto.ca/Programs/kmi/index.htm IT Toolbox http://www.ittoolbox.com

Upper Ontology http://ontology.teknowledge.com/ Health Services, Univ Washington, Module 38: Knowledge Management http://courses.washington.edu/~hs590a/hs590a.html American Productivity and Qualty Center KM Benchmarking Program, http://www.apqc.org/km David Skyrme Associates http://www.skyrme.com/services/ktrends.htm#Tools WARNING: BEWARE OF MARKET HYPE & CONCEPTUAL INCONSISTENCIES!!!!
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 18

getting started
1. 2. 3. 4. 5. develop a strategy assess (people, organization, environment) build infrastructure start small (pilot projects w/ key data) address organization

communities of practice what’s in it for me (WIFM)
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov 301-594-7634 19

set strategy
requirements

business rules

domain analysis

data design

performance measures

data acquisition

data management

data access

feedback

testing & prototyping

implementation
20.Haz.2009 Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

scaling
301-594-7634 20

assess
Environment Firm Workflow & People

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

21

build infrastructure

inputs
data

capture
decisions

manage
decisions

release

outputs
data

docs

docs

disks

display

tasks

tasks

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

22

pilot to impact key data flows

inputs
data

capture
decisions

manage
decisions

release

outputs
data

process

store

process

docs

docs

prep/input disks

collate/sort

extract/merge display

tasks

tasks

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

23

communities of practice

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

24

WIFM matrix
barriers incentives

barriers

incentives

vision
20.Haz.2009

action
301-594-7634 25

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

end

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

26

WIF-od
VISION: communicate & set policy w/ more detail on funded projects

BARRIER: nomenclature differences and dynamics

ACTION: smart(er) text search

20.Haz.2009

Richard W. Morris, PhD NIAID/DAIT rmorris@niaid.nih.gov

301-594-7634

27

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