The Management Process and Managerial Roles

Health care - the total societal effort, organized or not, whether private or public, that attempts to guarantee, provide, finance, and promote health changed markedly during the 20th century toward more prevention's.

9/16/2013

Dr. Mohammed Alnaif

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The Management Process and Managerial Roles
Health services - are the delivery component of health care. They are provided by practitioners and organizations and have gone through significant changes.

9/16/2013

Dr. Mohammed Alnaif

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The Management Process and Managerial Roles
Health Services Organizations (HSOs) Delivery of health services involves the organized public or private efforts that assist individuals primarily in regaining health, but also in preventing disease and disability. Delivery of services to patients occurs in a variety of settings. All HSOs can be classified by structure, functions, ownership, and profit motives.
9/16/2013 Dr. Mohammed Alnaif 3

The Management Process and Managerial Roles
Health Services Organizations (HSOs)
Historically, hospitals and nursing facilities have been the most common and dominant HSOs engaged in delivery of health services. They remain prominent in the contemporary health services system, but other HSOs have achieved stature.

9/16/2013

Dr. Mohammed Alnaif

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large group practices. imaging centers. 9/16/2013 Dr. Mohammed Alnaif 5 . and home health agencies. free-standing urgent care and surgical centers. PPOs. Multi organizational systems either vertically or horizontally integrated. and managed care systems. HMOs.The Management Process and Managerial Roles Health Services Organizations (HSOs) Among them are outpatient clinics.

Mohammed Alnaif 6 . 9/16/2013 Dr. including new rules and technologies.The Management Process and Managerial Roles Health Services Organizations (HSOs) The various HSOs and others face new environments containing a wide range of external pressure. accountability to multiple constituents. changed demography. and constraints on resources.

Mohammed Alnaif 7 . 9/16/2013 Dr.The Management Process and Managerial Roles Health Services Organizations (HSOs) As a result. and they must allocate and use resources more effectively and strive for Continuous Quality Improvement (CQI) and continued excellence in an increasingly restrictive environment. HSO managers must work smarter not just harder.

Thus HSOs are settings in which inputs (resources) are converted to output (work results and objective accomplishment). Mohammed Alnaif 8 .The Management Process and Managerial Roles Medical Care Medical care is a process or activity in which certain inputs or factors of production (such as doctors’ and nurses’ services. and pharmaceuticals) are combined in varying quantities to yield an output. Management is the catalyst. 9/16/2013 Dr. services of medical instruments and equipment.

The Management Process and Managerial Roles  Medical Care Output work results & objective Input Resources Conversion Process 9/16/2013 Dr. Mohammed Alnaif 9 .

who have responsibility for resource utilization. and who are accountable for work results. This broad definitions include different types of managers. 9/16/2013 Dr. Mohammed Alnaif 10 .The Management Process and Managerial Roles Management in HSOs Types of Managers HSO managers are defined as persons appointed to positions of authority who enable others to do their work effectively.

and first-line management. middle-level management. 9/16/2013 Dr. Top management. Mohammed Alnaif 11 .The Management Process and Managerial Roles Management in HSOs Types of Managers Traditional classification of managers is by level in the organization hierarchy (vertical). Thus. managers differ by their level of position in the organization hierarchy.

A skill is the ability to engage in a set of behaviors that are functionally related to one another and that lead to a desired performance level in a given area. Mohammed Alnaif 12 .The Management Process and Managerial Roles Management in HSOs Types of Managers Managers can also be differentiated by the extent to which they use certain skills. 9/16/2013 Dr.

and technical skills. 9/16/2013 Dr. Mohammed Alnaif 13 . human relation skills. conceptual skills.The Management Process and Managerial Roles Management in HSOs Types of Managers Three types of skills are needed by managers.

both as a member of a group and as a leader who gets things done. 9/16/2013 Dr.The Management Process and Managerial Roles Management in HSOs Types of Managers Human relation skills are skills associated with a manager’s ability to work well with others. Mohammed Alnaif 14 .

community and world. discern relationships among organizational parts. and understand how the organization fits into the wider context of the industry.The Management Process and Managerial Roles Management in HSOs Types of Managers Conceptual skills are skills related to the ability to visualize the organization as a whole. Mohammed Alnaif 15 . 9/16/2013 Dr.

The Management Process and Managerial Roles Management in HSOs Types of Managers Technical skills are skills that reflect both an understanding of and proficiency in a specialized field. 9/16/2013 Dr. Mohammed Alnaif 16 .

Mohammed Alnaif 17 .The Management Process and Managerial Roles Hierarchy Skills Degree of Authority & Scope of Responsibility Human relation skills Top High Middle-Level Medium First-Line Low 9/16/2013 Dr.

 9/16/2013 Dr. Mohammed Alnaif 18 .The Management Process and Managerial Roles The Management Process Some regard management as getting things done through people. others consider it the process of reaching organization goals by working with and through people.

occurring in a formal organizational setting for the purpose of accomplishing predetermined objectives through the utilization of human and other resources. composed of interrelated social and technical functions and activities (including roles). Mohammed Alnaif 19 .The Management Process and Managerial Roles Management is defined her as The process.  9/16/2013 Dr.

The Management Process and Managerial Roles  Management Functions A function is work that can be identified and distinguished from other work. Mohammed Alnaif 20 . 9/16/2013 Dr. The traditional classification of management functions describes how managers do what they do (the activities they perform) to accomplish objectives (achieve work results) through people and utilization of other resources.

Mohammed Alnaif 21 . Simply put planning is setting goals and objectives and deciding how best to achieve them. It involves deciding what to do as well as when and how to do it.The Management Process and Managerial Roles  Planning is a technical managerial function that enables HSOs to deal with the present and anticipate the future. 9/16/2013 Dr.

coordination among units. Mohammed Alnaif 22 . and formal structure and reporting relationships. Organizing focuses on grouping activities and resources in a logical manner. including the division of work and job design.The Management Process and Managerial Roles  Organizing is a technical function. and the use of information and feedback systems. it means establishing authority and responsibility relationships. work methods and processes. 9/16/2013 Dr.

recruitment. job analysis. 9/16/2013 Dr. compensation and benefits administration.The Management Process and Managerial Roles  Staffing the function of staffing is acquiring and retaining human resources. Mohammed Alnaif 23 . performance appraisal. Technical aspects include human resources planning. testing. employee assistance. selecting. and safety and health. and staffing has both a technical and a social aspects.

The Management Process and Managerial Roles  Staffing Social aspects are that influence the behavior and performance of organization members: training and development. promotions. and discipline. counseling. 9/16/2013 Dr. Mohammed Alnaif 24 .

and communicating as well as other activities such as conflict resolution. 9/16/2013 Dr. It includes motivating.The Management Process and Managerial Roles  Directing the directing function is a socialbehavioral in nature and focuses on initiating action in the organization--it is people oriented. and integrating people with structure and tasks. behavior modification. Mohammed Alnaif 25 . leading.

It means establishing performance standards to measure results. adjusting. as well as the techniques and systems to monitor and intervene.The Management Process and Managerial Roles  Controlling the controlling function is technical and focuses on monitoring. 9/16/2013 Dr. and improving performance. Mohammed Alnaif 26 .

9/16/2013 Dr. It is a part of all other management functions. Decision making is a technical management function. Mohammed Alnaif 27 .The Management Process and Managerial Roles  Decision Making The process of identifying and choosing alternative courses of action in a manner appropriate to the demands of the situation.

Mohammed Alnaif 28 . they make decisions when they monitor and control work.The Management Process and Managerial Roles  Decision Making Managers are decision makers. when they plan . 9/16/2013 Dr. and when they direct efforts of others. when they acquire and assign personnel. establish or change organizational arrangements and work process and content.

Management Functions Planning Staffing Decision Making Organizing Controlling Directing 9/16/2013 Dr. Mohammed Alnaif 29 .

The traditional classification of management functions Planning Organizing Controlling Directing 9/16/2013 Dr. Mohammed Alnaif 30 .

Mohammed Alnaif 31 .  9/16/2013 Dr.The Management Process and Managerial Roles Managerial Roles A role is an organized set of behaviors associated with a particular office or position because of its authority and status.

The Management Process and Managerial Roles Managerial Roles Interpersonal roles: Roles that grow directly out of the authority of a manager’s position and involves developing and maintaining positive relationships with significant others. Mohammed Alnaif 32 . Three roles:  9/16/2013 Dr.

Mohammed Alnaif 33 . are figureheads because they engage in ceremonial and symbolic activities such as presiding over an event honoring a long service employees. speaking at retirement dinner.  9/16/2013 Dr. and specially top managers.The Management Process and Managerial Roles Managerial Roles Interpersonal roles: Figurehead. all managers. and ribbon-cutting for a new building wing.

Leaders usually influence others by example. Mohammed Alnaif 34 . builds relationships with subordinates and communicates with. and coaches them.  9/16/2013 Dr. motivates.The Management Process and Managerial Roles Managerial Roles  Interpersonal roles: Leader (influencer).

maintain formal and informal external and internal network of contacts. Mohammed Alnaif 35 .  9/16/2013 Dr.The Management Process and Managerial Roles Managerial Roles  Interpersonal roles: Liaison. for the purpose of providing help and information.

The Management Process and Managerial Roles Managerial Roles  Informational Roles relate to receiving and sending information so that managers can serve as the nerve centers of their organizational unit. Mohammed Alnaif 36 . Three roles:  9/16/2013 Dr.

seeks internal and external information about issues that can affect the organization.The Management Process and Managerial Roles Managerial Roles  Informational Roles Monitor. Mohammed Alnaif 37 .  9/16/2013 Dr.

The Management Process and Managerial Roles Managerial Roles  Informational Roles Disseminator.  9/16/2013 Dr. Mohammed Alnaif 38 . transmit information internally that is obtained from either internal or external sources.

The Management Process and Managerial Roles Managerial Roles  Informational Roles Spokesperson. Mohammed Alnaif 39 . transmits information about the organization to outsiders  9/16/2013 Dr.

The Management Process and Managerial Roles Managerial Roles  Decisional Roles: These are Roles that involve making significant decisions that effect the organization. Mohammed Alnaif 40 . Four roles:  9/16/2013 Dr.

Mohammed Alnaif 41 . and encourager of change and innovation. designer. acts as initiator.  9/16/2013 Dr.The Management Process and Managerial Roles Managerial Roles  Decisional Roles: Entrepreneur (change agent).

unexpected difficulties. Mohammed Alnaif 42 .  9/16/2013 Dr. takes corrective action when organization faces important .The Management Process and Managerial Roles Managerial Roles  Decisional Roles: Disturbance handler.

equipment.The Management Process and Managerial Roles Managerial Roles  Decisional Roles: Resource allocator. Mohammed Alnaif 43 . including time.  9/16/2013 Dr. and human resources. distributes resources of all types. funding.

persons in other departments. implementation of change. Negotiation affects resource allocation. and subordinates. and interpersonal behavior.The Management Process and Managerial Roles Managerial Roles  Decisional Roles: Negotiator.  9/16/2013 Dr. involves interacting with superiors. Mohammed Alnaif 44 . resolution of disturbances.

Mohammed Alnaif 45 .THANK YOU 9/16/2013 Dr.

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