Lesson 9 (Chapter 10-11) Organizational Behavior and Conflict | Conflict (Process) | Organizational Behavior

ORGANIZATIONAL BEHAVIOR AND CONFLICT

What is a Conflict?

 A disagreement or

clashes regarding goals, values it can occur to the interpersonal or organizational level

ORGANIZATIONAL BEHAVIOR AND CONFLICT

What is a Conflict?
 The disagreement over goals to attain the methods to be used to accomplished them  An overt behavior that results when a person or group of persons have been frustrated

Four Goals of Organizational Behavior?

1. To describe systematically how people behave as
they interact with one another Individual differences concept _ a person is a distinct individual Concept on Communication _ emotional reactions like anger, love, hate, jealousy, fear – influence how we understand others’ messages and how we influence others with our messages 2. To understand why people behave differently from one another Culture & Multiculturalism Individual differences, Perception concepts

Four Goals of Organizational Behavior?
3. To predict future worker behavior so that an appropriate course of action may be employed Organizational behavior theories such as theory X & Y, McClelland's Theory Concept on Motivation_ Intrinsic & Extrinsic Motivators

4. To control and develop human activity at work Concept of Organizational Models : collegial, supportive models Training and performance appraisal

Assumptions on Managing Conflicts
1. Conflicts can be avoided 2. Conflict is the result of personality problems of individuals within the organization 3. Conflict produces inappropriate reactions by the individuals involved 4. Conflict creates a polarization (division/split) – manifestation of contrasting tendencies with the organization

Conflict is natural in any organization. Conflict is assumed to be unproductive and undesirable. It may lead to hardness in the organizational environment.

Much of the conflict arises from communication of our wants, needs and values to others.

Therefore, conflicts should be manage appropriately.

When people join an organization, they make a psychological contract that defines personal relationships with other workers in the system. Levels of Conflict:

• Intrapersonal conflict
Internal to the individual and perhaps the most difficult type of conflict to analyze. Ex. Jacky is both an officer of an employees association and an officer of a change management team.

2. Interpersonal conflict
Deeply affects individuals feelings and emotions. Self-integrity is threatened, the individual is affected. Ex. Jacky was hurt because of a conflict with Kim.

When people join an organization, they make a psychological contract that defines personal relationships with other workers in the system. Levels of Conflict:

3. Intergroup structural conflict
Conflict (usually Constructive conflict) that arises between two departments. Each group is all out to gain power to improve its image. Ex. Production Department wants new equipment to improve production of materials and Finance Department wants to expand its sales force and they also need new equipment however, the resources is limited.

Causes of Conflicts 1. Organizational Change
Changes in people’s perception, resources needed, political and economic is unavoidable. These changes affects global economy and structures of the society

Causes of Conflicts
2. Personality Clashes

Individual differences, interests, purposes in life causes conflicts. Workers should accept and respect one’s personality

Causes of Conflicts 3. Different set of values
People have different beliefs, orientation and ethical values. Diverse philosophy and value orientation is difficult to resolve because they are not objective like in disagreements over products and services

Causes of Conflicts
4. Threats to status Status or social rank of an individual is important to a lot of people. When status are threatened, conflict between the defensive person and the one who created the threat to status

Causes of Conflicts
5. Contrasting Perceptions Status or social rank of an individual is important to a lot of people. When status are threatened, conflict between the defensive person and the one who created the threat to status

Causes of Conflicts
6. Lack of trust
Every relationship requires some degree of trust. Trust builds confidence, it may take sometime to build trust. When a person has a reason not to trust another person, the potential of conflict is assured

7. Role Dissatisfaction
Employees in an organization with satisfactory performance who receive a little recognition and have limited opportunities for advancement may start a conflict. Ex. Kate works satisfactorily but receives a little appreciation from the manager, it will be the start of the tension25

8. Role Ambiguity (Doubt)
Doubts or uncertainties in the job description lead to structural conflict. Credit or blame for success and failure of a particular assignment cannot be determined. Ex. Problems or good work done by the Accounting Department & Finance Department is hard to know because of unclear work assignments of the two departments

Sign up to vote on this title
UsefulNot useful

Master Your Semester with Scribd & The New York Times

Special offer for students: Only $4.99/month.

Master Your Semester with a Special Offer from Scribd & The New York Times

Cancel anytime.