By: Edison Lana Mariniel Deyta

 The evoking of shared or

common meaning in another person

Communication between two or


people in an organization

Communicat or

Messa ge
•Content •Affect


Perceptual screen

Perceptual screen

Feedback Loop: The pathway that

complete two way communication.
Language: The word, their

pronunciation, and the method of combining then used and understood by a group of people.
Data: uninterpreted and unanalyze

Information: Data that have

been interpreted, analyzed, and have meaning in some user.
Richness: The ability of a

medium or channel to elicit or evoke meaning in the receiver.

Communication media information richness and data capacity
Medium Face-to-face discussion Telephone Electronic mail Individualize letter Personalize note or memo Formal written report Flyer or bulletin Information richness Highest High Moderate Moderate Moderate Data capacity Lowest Low Moderate Moderate Moderate

Low Low

High High

A skill intended to help the receiver and communicator clearly and fully understand the message

Affirming contact: The receiver

affirm contact with the communicator by using simple statement such as “I see”, “Uh-huh”, and “Yes I understand”.
Paraphrasing the expressed:

After an appropriate time, the receiver might paraphrase the expressed thoughts and feeling of the speaker.

Clarifying the implicitly: People

often communicate implicit thought and feeling about the problem in addition to their explicitly expressed thought and feeling.
Reflecting “Care” Feeling: The

receiver should go beyond the explicit or implicit thought and feeling that the speaker is expressing.

Silence: Long extended period of

silence may cause discomfort and be a sign or source of embarrassment, but silence can help both speaker and listener in reflective listening.
Eye contact: Eye contact is a non-

verbal behavior that may help open up a relationship and improve communication between two people.

 One-Way versus Two-Way C

Two-Way communicatio n A form of communicator and receiver interact.
One-Way Communication Communication in which a person send a message to another person and no feedback, question, or interact follow.


Expressive speaker: Better

supervisor express their thought, ideas, and feeling and speak-up in a meeting.

1. Stop talking 2. Put the speaker at ease 3. Show the speaker you want to listen 4. Remove distraction 5. Empathize with the speaker 6. Be patient 7. Hold your temper 8. Go easy to criticism 9. Ask question 10.Stop talking

 Empathetic listeners: The better

supervisor are willing, empathetic listener, they are patient with, and responsive to, problem that employee, peer, and others bring to them about their work.
 Persuasive leaders(and some

exception): Better supervisors are persuasive leader rather than directive, autocratic one.

Sensitive to Feeling: Better

supervisors are also sensitive to the feeling, self-image, and psychological defense of there employee.
Informative managers: Better

supervisors keep those who work for them well informed and are skilled at appropriately and selective dissemination information.

Barrier to communication are factor that block significantly distort successful communication

Physical separation Status difference Gender difference Cultural diversity Language

Defensive communication:

Communication that can be aggressive, attacking, and angry, or passive and withdrawing.

 NonDefensive communication

Communication that is assertive, direct, and powerful.

Subordinate Defensiveness: Characterized by passive, submissive, withdrawing behavior. “You are might” and “I am wrong”. Dominant Defensive: Characterized by active and aggressive, attacking behavior. “The best defense is the good offense”.

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