TENNESSEE.

GOV

Using Software to Enhance Performance
ETA Performance and Reporting Summits 2007: Innovation Driving Integration Workshops

Dan Holton Tennessee Department of Labor and Workforce Development Employment and Workforce Development

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Overview
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Software and Integrated Business Model Development of Technology/Data Model Reporting Enhances Integrated Service Model Data Management Vision

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Data Quality in Practice
Local processes

State processes

One-Stop Workforce and Information Services Trade Adjustment Assistance VETS WIA/NEG

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Discoverer Software

Ad-hoc reporting tool available to local areas

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Getting Started
Application Table/Folde r Structure

Data Element Selection

Format

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Technical Assumptions
Data Dictionary Data Scope

Data Sharing

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Performance Results and Service Strategy
Performanc e Groups

Service Types Reports

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Blended Approach to Decision-Making

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Using Discoverer to Enhance Performance Strengthen Program Oversight Build or Maintain Program Partnerships Streamline Job Seeker Service Strategy

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Enhance Customer Outcomes Through:
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Satisfaction Information Coverage and Prompt Delivery Service Quality Timely and Accessible Workforce Information

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Enhance Business Outcomes Through:
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Efficient Use of Government Resources Saves Money and Time Responsive to Public Need Active and Timely Support

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Strengthen Program Oversight Through:
• • • •

Productivity Timely and Accurate Report Sharing Reliable Security and Safety

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Strengthen Partnerships Through:
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User Satisfaction Repeatable Results Common Tools for Common Measures Universal Skills

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And Streamline Job Seeker Service Through:
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Timely and Real Interventions Shared Resources Real-Time Program Status Shared Responsibilities

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Now, Taking a Page from the Discoverer Report……

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• • • •

Immediate ID Program Actual Start Date Program Actual Closure Date Share ID of Possible Soft Exits, Graduated Quick-View of Demographics

Current and Estimated Outcomes can be Estimated…

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• • • • •

SSN Associations with Providers Obligation and De-obligation Statewide vs. Formula Database Tracking

Monitoring and Review Reports are Shared and Repeatable

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Monitor Report on Elapsed Days to Closure
Adults - Elapsed Days: Participation - Exit
4000.00 3500.00 3000.00 2500.00 2000.00 1500.00 1000.00 500.00 0.00 LWI A 01 LWI A 02 LWI A 03 LWI A 04 LWI A 05 LWI A 06 LWI A 07 L WI A s LWI A 08 LWI A 09 LWI A 10 LWI A 11 LWI A 12 LWI A 13

Days M ean Days Range

Days M ean - All LWIAs Days Range - All LWIAs

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Improves Program Partnerships….
• • •

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Regular Interactions with WIA/WP/VETS/TAA Shared Database Tables Shared Resources through Contractors and Providers Common Business Objectives Common Files

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And, Streamlines Strategies Through:

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Functional Rather than Programmatic Interaction Ready Access to List of Providers Quick Assignment to Providers Shared Responsibilities Encourages Immediate Data Entry and Reports

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The Use of Discoverer Software Can Enhance Performance by its Focus on:
People Reliable Technology Security Real-Time Processes and Activities Business and Customer Results

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TENNESSEE. GOV

Contact Information:
Dan Holton Program Manager TN Dept of Labor and Workforce Development Dan.holton@state.tn.us

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Thank You!
Washington’s Next

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