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Class 01

Organization and Conflict Management

Prepared by Kaiser A Mozumder

Learning Objectives
Diagnose the focus and source of

conflicts Select the appropriate conflict management strategy Resolve interpersonal confrontations through collaboration

Definition of Conflict
Conflict is the process which begins when

one party perceives that the other has frustrated, or is about to frustrate, some concern of his/her.

H. J. Thamhain & D. L. Wilemon "Conflict Management in Project Life Cycles."


Define Conflict
Conflict: A process in which one party perceives that its interests are being opposed or negatively affected by another party. Functional conflict serves the organizations interests while dysfunctional conflict threatens the organizations interests.

Is conflict always negative?

Perceived conflict to be negative
Result in poor Management
Consequences -Intolerance -Violence -Destruction -War

Consider conflict to be Positive

proper Management

Consequences -Tolerance -Proper Perception -Good Relationship -Collaboration -Development

Origin of Conflict

originates from competition. Competition and Conflict

usually but not always,

Competition members behave according to rules and procedures Conflict one member or group's goal jeopardized by another's goal.

Maslows Hierarchy of Needs


4 Esteem needs
(self-worth, recognition)

3 (sense of belonging, love, friendship) 2

Safety needs
(security, protection,safe environment)

Social needs

Psychological needs
(food, water, shelter,clothing)

Antecedents of Conflict
Incompatible personalities or value

systems. Overlapping or unclear job boundaries. Competition for limited resources. Interdepartment/intergroup competition. Inadequate communication. Interdependent tasks. Organizational complexity.

Antecedents of Conflict (continued)

Unreasonable or unclear policies,

standards, or rules. Unreasonable deadlines or extreme time pressure. Collective decision making. Decision making by consensus. Unmet expectations. Unresolved or suppressed conflict.

Level of Conflict
Intrapersonal Conflict
Interpersonal Conflict Intragroup Conflict

Intergroup Conflict
Intarnational Conflict International Conflict

Places of Conflict

Office Environment In family In Group National International Worldwide


Importance of Conflict Management

Changing Environment Trends

-Global Competition -Increase Diversity -Cooperative restructuring -Mobile Workforce

Question & preparation

Define Conflict
Is that conflict outcome is negative?

Your opinion in brief Describe the Importance of conflict management in working environment? Pre Assessment test for conflict handling/management-Form# 001