Behavioural Training in ITSector An example of Infosys

Amit Patel Chirag Patel Deepak Rao Jaydev Joshi
07/28/09 IIPM-Ahmedabad 1

Flow of Prsentation
l What l Why? l Ways

is Behavioural Training

to identify l Training Requirements l Traditional Behaviour training l Benefits of Behaviour training l Methods used for Behavioural training at INFOSYS l Conclusion
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What is Behavioural training
l Develops

managers into good leaders by improving certain skills. l Enables employees to know each other closely. l Create aggressiveness in employees. l Helps to solve conflicts. l Helps employees with an opportunity to observe efforts body language. l Helps to challenge common, unhelpful, internal messages and reframe them.
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Why?
l Control

your destiny l Work-life balance l Leadership for success l Mind innovation l Attitudes for Excellence l Creativity and innovation l Time Management l Team Building l Creative Conflict Management l Ethical Decision Making
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Ways to identify
l Customer-sensitivity. l Whom

to train. l What to train. l Type of trainers.

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l Communication l Effective l Team

Training requirements
Skills. Presentations.

Building/Management. Management & Negotiations. Skills.
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l Conflict

l Counseling
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l Cross-cultural l Attitudinal l Effective l Time

Management.

Contd…

Change.

Meetings.

Management & Interviewing Skills. with clients.
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l Consulting
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Past Behavior Is the Best Predictor of Future Behavior
l Focuses

on those behaviors that are most important to success on the job. l Questions created that probe for specific examples of when the candidate did or did not display these behaviors. l Behavioral-based interviewing technique pinpoints the exact qualities needed for a job. l Questions on those critical behaviors.
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People who use behavioral-based interviewing techniques tend to hire better employees, and better employees mean a more successful company.
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Worst Practices in Traditional Interviewing
l The

interviewer talks more than the candidate, wasting valuable time. decisions are based on first impressions, which can result in a bad hire.

l Hiring

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Contd…
l The

interviewer asks inappropriate (or potentially illegal) questions. same general questions are used for every position, making it difficult to judge if a candidate is right for a specific job. strongly disagree on which candidate to hire because they cannot agree on which characteristics are most important for job success.
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l The

l Interviewers

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Benefits of Behavioral-Based Interviewing
l Questions

target specific behaviors needed to be successful in the job. more difficult for candidates to “fake” their responses. interview process is more legally defensible.
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l It’s

l The

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Contd…
l Candidates

feel like the interview has given them a fair chance to discuss their skills. use the same criteria to make hiring decisions. final decisions are based on important job-related data.
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l Interviewers

l Interviewers’
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Methods of Behavioural Training
l GAMES

AND SIMULATIONS. l BEHAVIOR-MODELING. l BUSINESS GAMES. l CASE STUDIES. l IN-BASKET TECHNIQUE. l ROLE PLAYS

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Methods used by INFOSYS
l Games

and Simulation:- effective tool

lChallenge lRules lInteractivity

l The

games are used to create a harmony among employees.

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Behavior modeling
l Includes

observing others how to do something new. l The skills are required that are defined l A brief overview of the theory is then provided to the trainers l Then, trainees are given instructions that what specific learning points or critical behavior they have to watch l Then the expert is used to model the suitable behaviors
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Contd…
l Then,

the trainees are encouraged to practice the suitable behavior in a role play or through any other method of simulation l Trainees are then provided with some opportunities to give reinforcement for appropriate imitation of the model’s behavior l In the end, trainer ensures that trainees appropriately reinforces the behavior on the work place
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l It

develops leadership skills. l It improves application of total quality principles. l It develops skills in using quality tools. l It strengthen management skills. l It demonstrates principles and concepts. l It explores and solves complex problem.

BUSINESS GAMES

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Case Studies
l Building

decision making skills l Assessing and developing Knowledge, Skills and Attitudes (KSAs) l Developing communication and interpersonal skills l Developing management skills l Developing procedural and strategic knowledge
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IN BASKET TECHNIQUE
l Building

decision making skills. l Assess and develops Knowledge, Skills and Attitudes (KSAs). l Develops of communication a interpersonal skills. l Develops procedural knowledge. l Develops strategic knowledge.

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Role Plays
l Developing

interpersonal skills and communication skills. l Conflict resolution. l Group decision making. l Developing insight into one’s own behavior and its impact on others.

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Conclusion

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That’s All Folks!!! Thank you!!!

That’s all Folks !!! Thank you!!!

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