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COMPETENCY

Development Programme
Proposal
by
Dr Leow Chee Seng
drleow@yaleconsultant.com
www.yaleconsultant.com
MBA (UPM), PhD (USM)
Certified E-commerce Professional (Mal), Certified Stress Management (USA),
Certified Professional Trainer (MIM-PSNB)
Certified Advanced Consultant (MIHRM)
Certificate in Qualitative Research (Georgia, USA)
Member of Malaysia Institute of Management.
Member of Malaysia Institute of Marketing Malaysia
Member of International Cousellor & Psychotherapy Association
Member of International Chartered Secretary and Administrator
Course Outlines – Foundation Level
  Programme Content Executives Supervisory 
Technical Staff Non-Technical Staff General Staff

1.0 FOUNDATION

1.1 Quality Customer Service          

1.2 Managing Staff Performance          

1.3 The Effective Executive           

1.4 Communication & Interpersonal Skills          

1.5 Managing Time & Work          

1.6 Employee Performance          

1.7 The Effective Supervisory Skills          

1.8 Effective Work Management Skills          

1.9 The Effective Support Staff          

9  modules in total for the Foundation Level (2 days)

1.1 and 1.4  for all 5 groups

Summary  1.6 for all groups except Executives

1.9 for all groups except Executives and Supervisory

5 exclusive modules for Executives (3 nos) and Supervisory (2 nos)

Page 1 Legend: Exclusive  General Derivative


Course Outlines – Improvement Leve
  Programme Content Executives Supervisory  Technical Staff Non-Technical Staff General Staff

2.0 IMPROVEMENT

2.1 Finance For Non-Finance Executive          

2.2 Leading & Building Teams          

2.3 Problem Solving & Decision Making     Basic Problem Solving Skills

2.4 Effective Business Writing Skills          

2.5 Basic Management Skills          

2.6 Delegating & Managing Task Effectively           

2.7 Project Management Skills          

2.8 Effective Presentation Skills          

2.9 Building High Performing Team          

2.10 Handling Difficult Employees          

2.11 Effective Time Management          

2.12 Coaching & Motivation Skills For Supervisor          

2.13 Team Building          

2.14 Quality Work Management          

2.15 Office Management          

2.16 Basic Accounting For Support Staff          

2.17 Answering Telephone Techniques          

2.18 Effective 5S Implementation           
18  modules in total for the Improvement Level (2 days)

2.3 for all groups with basic problem solving skills for Technical, Non-Technical and General Staff

2.11 for all groups except Executives
Summary 
2.13 & 2.14 for all groups except Executives and Supervisory

2.15 for Technical and Non-Technical Staff only

13 exclusive modules for Executives (7 nos), Supervisory (3 nos), Non-Technical (2 nos) and General Staff (1 no)

Legend: Exclusive  General Derivative


Page 2
ourse Outlines – Reinforcement Leve
  Programme Content Executives Supervisory 
Technical Staff Non-Technical Staff General Staff

3.0 REINFORCEMENT

3.1 Six Sigma Training          

3.2 Effective Negotiation Skills          

3.3 Enhancing Operational Effectiveness          

3.4 Financial Planning Control          

3.5 Stress & Conflict Management     Stress Management Only

3.6 Frontline Leadership Skills For Executive          

3.7 Financial Appreciation For Supervisor          

3.8 Leadership & Supervisory Skills          

3.9 7 QC Tools          

3.10 Team Reinforcement          

3.11 Quality & Productivity          

11  modules in total for the Reinforcement Level (2 days)

3.5 for all groups with only stress management skills for Technical, Non-Technical and General Staff

Summary  3.8 for all groups except Executives

3.10 & 3.11 for all groups except Executives and Supervisory 

7 exclusive modules for Executives (5 nos) and Supervisory (2 nos)

Page Legend: Exclusive  General Derivative


Methodology

• Classroom
• Fun & Experiential Learning
• Interactive Workshop
• Video Shows
• Presentations
• Practical and Hands on
• Role Play

Page 4
Training Effective Evaluations
• To gauge transfer of learning from trainer to
participants.
• Pre & Post Test will be given
• To gauge competency level attained by
participants.
• Practical workshops and assessments during
training will be used to gauge
• To gauge learning attitude of the participants.
• Their punctuality, attendance and participation
during training will be monitored and reported.
• To gauge effectiveness of the trainer and the
delivery.
• Training Evaluation sheet
will be given out by me
Page 5 at the end of every training
Deliverables
These are the take-away by the participants
and the organization.
• Training manuals and handouts
• Templates which can be used as formats
• Techniques which can be applied immediately
• Pre, post and competency assessments
• Complete report encompassing the following:
- Daily attendance of the participants
- Participants’ pre-test, post test and assessment
results
- Grading of the participants
- Recommendation for further improvement.
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Training Follow Up – Classroom
Yale
Topics
Participants HR Superiors

Provide Complete
Action Plan Action Plan
template template Follow up
throughout the and
training ongoing
Retain a ACTION PLANS communicat
copy ion on the
participants
’ progress
in
Summarize Retain a accordance
by copy and to what
participant give a they have
s and copy to committed
scope of respective on the
Day to day
action superiors action plan
actions,
plans
behaviors,
attitude and
practices
Page 7
Training Follow Up – Teambuilding
QPC Participants HR Superiors

Towards the Each team to


end of identify a leader
teambuilding and name their
session, team.
participants
will be divided Note down
into concerns and
issues pertaining Prioritize the
departments
to every other concerns and
department or assign the most
division. crucial issue to
QPC facilitators their team
will facilitate Present concerns
and issues in a
constructive and Spearhead the
neutral manner team and get
Compile all Retain a cooperation
issues and copy and from other dept
concerns pass a copy heads to work
according to to Dept together on the
the divisions Work as a team to Heads
resolve the issue issues
concern.
prioritized by the
dept head
Page 8
Thank You