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Sysjit Management Consult LLC

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Sysjit Management Consult LLC

Page 2 Page 5

Page 8
Page 9 Page 10 Page 12 Annex 1 Annex 2

ISO/TS-

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Sysjit Management Consult LLC

XXX. . This electronic presentation is always the latest version (see footer). It is the responsibility of the document administrator that changes are implemented like requested by the process owners and that changes are approved and communicated like foreseen. Annex 1 shows the history from the manual.

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Sysjit Management Consult LLC

Foreword

This manual is based on the requirements of the international standards:

- ISO 9001:2000 - ISO/TS16949:2002 (item 7.5.1.7. Feedback of information from service and item 7.5.1.8. Service Agreement are excluded) - Supplemented with the implemented aspects of the Philips Business Excellence model. (= EFQM)
The manual is classified according to the by PSS defined Core processes, Sub processes, Management and Support processes including the interactions between these processes.

Annex 2 shows the relation matrix manual - ISO/TS requirements.

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Sysjit Management Consult LLC

Organisation

Addresses: Head Office: Design, Sales and manufacturing Location N.V. Philips Innovative Applications Philips Sound Solutions Hoogveld 50 B-9200 Dendermonde Belgium

Remote Development Location: APAC: Philips Sound Solutions Asia Pacific Philips (China) Investment Co. Ltd. Shenzhen Branch 38F Pangling Plaza No 2002 Jia Bin Road, Luo Hu District Shenzhen P.R.C. 518001 - China

Remote Manufacturing Locations: Hungary: Hungarian Speaker Systems LLC Sosto Ipari Park, Finn Ut, 2 H-8000 Szekesfehervar Hungary Ukraine VAT Muchachevo Factory Tochprilad Beregowskaya Str 110 89600 Mukachevo Ukraine

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Sysjit Management Consult LLC

Organisation

The Business Unit Philips Sound Solutions: develops produces sells Loudspeakers, Loudspeaker Systems and Sound Solutions for the international market in the following market segments : - Automotive - Consumer (Audio - Video & Multimedia) Each market segment is managed by its Line Of Business (LOB)

For a full description of the organisation see organisation manuals.

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Sysjit Management Consult LLC


Customer relationship Responsibility / Support Support Finished Products Parts

Organisation
Customer

PSS BU mgt
* Remote Development Location

PSS Dendermonde

PSS APAC * Supplier

Supplier

HSS Hungary **
** Remote Production Location

Ukraine **

Subcontractors

Customer
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Sysjit Management Consult LLC Organisation

: Supply Chain

Core processes in the PSS Supply Chain


Current Situation

Direct Sourcing Remote Production Location / Subcontractor HSS Ukraine Mexico APAC : Crown Million
Automotive Non Automotive

Manufacturing
Automotive Non Automotive

Direct Shipment
Automotive Non Automotive

X
X X X

X
X X

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Sysjit Management Consult LLC

Scope

The organisation is build-up

around 3 Core processes: Demand Generation (Sales and Marketing) Innovation to Market (Product and Process Development) Supply Chain Management, subdivided in 3 sub processes: Planning and Logistic Process (Plan and Deliver) Purchasing Process (Source) Manufacturing Process (Make)

supported by Management and Support processes.

The next slide explains the process description model

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Sysjit Management Consult LLCProcess


HRM PROCESS: 00.05 PROCESS: 00.05.01 HR Strategic Planning

Description Model
PROCESS OWNER: Human Resource Mngr MAIN RESOURCES / TOOLS

Process Name & Number

- Current competence plan - Current manpower plan - Methods / Tools

Function of the process owner List of the main resources & tools to perform the process

Process Number related process


MAIN INPUT

Sub Process Name & Number


List of the main Inputs to the process List of the main Outputs produced by the process

MAIN OUTPUT
- HR action plan

DO

- 00.01 Strategic review - Current competence level - Current population - PSS Strategy - Current HR action plan

PDCA

HR Strategic Planning

DOCUMENTS
DDP

MAIN PI

List of related documents Main performance Indicators Between brackets location where PI is applicable

Realization level action plan (HQ)

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Sysjit Management Consult LLC

List of abbriviations
F&A : Finance & Accounting FMEA : Failure Mode and Effect Analysis FOR : Fall Off Rate FOT : First Of Tool HR : Human Resourcses HRM : Human Resource Management HQ : Headquarters LLT : Long Lead Time LOB : Line Of Business MAT : Moving Anual Total stock Mgt : Management MPS : Master Production Schedule MRO : = NPR MRP : Material Requirements Planning NPR : Non Product Related OCOO : Other Costs Of Organization OQL : Outgoing Quality Level

APAC : Asia Pacific BBS or BBSC : Business Balanced ScoreCard BEST : Business Excellence through Speed & Teamwork CLIP : Committed Line Item Performance CLISP : Committed Line Item Supply Performance COS : Customer Order Service CRP : Capacity Requirements Planning CSS : Customer Satisfaction Survey CVP : Commited Volume DTW : Dome Tweeter

DRP : Distribution Resources Planning


EDI : Electronic Data Interchange EFQM : European Foundation Quality M EMS : Employee Motivation Survey

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Sysjit Management Consult LLC

List of abbriviations

PBE : Philips Business Excellence model (=EFQM) PI : Performance Indicator ppm : Parts Per Milion PSS : Philips Sound Solutions QDS : Quality Data Sheet QFD : Quality Function Deployment RDL : Remote Development Location RFQ : Request For Quotation RLIP : Request Line Item Performance RPL : Remote Production Location SPC : Statistical Process Control

Spec : Specification
SR : Strategic Review SQE : Supplier Quality Engineering TPD : Technical Product Documentation

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Sysjit Management Consult LLC


Management Processes
00.01

PSS Processes
00.03 Quality Management Processes
00.03.01 00.03.02

Policy & Strategy

Quality Management System Auditing


00.03.03

Improvement Process

00.02

Management Review Process


00.03.04

Non Conformity Handling

01 Demand Generation Process


01.01 01.02

Marketing Strategic Sales process


01.03

Customers Requirements

Quotation Process

02 Innovation To Market Process


02.01

Product Creation Process

02.02

Process Creation Process

03 Supply Chain
03.02 03.01 03.03 03.06

Plan Source
03.04

Operational Business Planning

Make

03.05

Deliver

Subcontracting

00.06

Support Processes

00.04

HRM Processes Strategic Purchasing Process


00.08

Infrastructure
00.07

00.09

F&A Process

00.05

Production Transfer Process

Methods & Tools Definition - FMEA - Measurement Systems - Project management - BBSC - .... Page 13 of 124

Customers Satisfaction

Core Processes

Sysjit Management Consult LLC


MAIN PROCESS: 00.01 Policy & Strategy

Policy & Strategy


Scope
PROCESS OWNER: Plant Manager

The Policy and Strategy Process translates and deploys the general Philips policy and strategy into a PSS policy and strategy with respect to all stakeholders requirements.

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Sysjit Management Consult LLC


MAIN PROCESS: 00.01 Policy & Strategy

Policy & Strategy


PROCESS OWNER: Plant Manager MAIN RESOURCES / TOOLS
- Management Team - Business Teams

MAIN INPUT

MAIN OUTPUT

DO
- Corporate policy & strategy - BBSC year-1 - CCS year-1 - Strategic review year-1 - 00.02 Mgt review year-1 - Mission & vision year-1 - 01.01 Business trends - 01.01 Industrial trends - 01.01 Technical trends

PDCA

Policy & Strategy

- Approved Strategic Review year till year+4 - Policy for the different processes - Mission & Vision

DOCUMENTS
- DDP-01-53-003 Business plan - DDP-01-53-004 Daily operational com., Mission-vision HSS & UA

MAIN PI
- Long term BBSC trend (HQ)

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Sysjit Management Consult LLC Management


MAIN PROCESS: 00.02 Management Review Process

Review Process
Scope
PROCESS OWNER: Plant Manager

The Management review Process gives an general follow-up of the different processes in the total organisation in order to manage, control and improve the business processes and business performances.

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Sysjit Management Consult LLC Management


MAIN PROCESS: 00.02 Management Review Process

Review Process
Key PI PROCESS OWNER: Plant Manager

- Reliability reality versus target

00.02.01

Yearly Management Review

00.02.02

Periodic Management Review

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Sysjit Management Consult LLC Yearly


MAIN PROCESS: 00.02 Management Review Process

Management Review
PROCESS OWNER: Plant Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Legislation - Management Systems - Checklist

SUB-PROCESS: 00.02.01 Yearly Management Review

MAIN INPUT
- Previous mgt review - 00.03.04 Customer results - 00.03 Audit reports - Preventive & corrective actions - Process performance and product conformity - Changes - Recommendations for improvement - 00.01 Strategic review - BBS s - 01.03 Customer requirements - 00.04 EMS - 00.03 Self assessments - 00.02 Annual Mgt repres. report - 00.01 Benchmark data - 01.01 CSS

MAIN OUTPUT

DO

PDCA

Yearly Management Review

- Targets - Improvement plans (previous called dept.plan) - Mgt review report - Product / process improvements - Resources needs

DOCUMENTS
- PSS-P-00.02-001 Management review

MAIN PI
- BBS (HQ/RDL/RPL) - Reliability reality versus target (HQ/RDL/RPL)

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Sysjit Management Consult LLC Periodic


MAIN PROCESS: 00.02 Management Review Process

Management Review
PROCESS OWNER: Process Owners MAIN RESOURCES / TOOLS

SUB-PROCESS: 00.02.02 Periodic Management Review

- Methods / Tools

MAIN INPUT

MAIN OUTPUT

DO
- Targets / BBSC - 00.03 Improvement plans

PDCA

- Updated targets - Updated improvement plans - Improvement actions

Periodic Management Review

DOCUMENTS
- PSS-P-00.09-003: Performance Management

MAIN PI
- Monthly financial report (HQ) - BBSC trend (HQ/RDL/RPL)

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Sysjit Management Consult LLC Quality

Management System Process


Scope
PROCESS OWNER: Quality Manager

MAIN PROCESS: 00.03 Quality Management System Process

The Quality Management System Process is the process used to define, implement and maintain a quality management system in the total organisation with respect to the customer demands. In the Quality Management system process we have defined the following processes :

Quality Management System Process


Auditing Process (supplier audits, internal audits and self assessments) Improvement Process Non Conformity Handling Process (customer, supplier and internal complaints)

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Sysjit Management Consult LLC Quality

Management System Processes


Key PI
- BBSC trend

MAIN PROCESS: 00.03 Quality Management System Process

PROCESS OWNER: Quality Manager

00.03 Quality Management Processes


00.03.01 00.03.02

Quality Management System


Auditing
00.03.03

Improvement Process

00.03.04

Non Conformity Handling

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Sysjit Management Consult LLC Quality


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.01 Quality Management System

Management System
PROCESS OWNER: Quality Manager MAIN RESOURCES / TOOLS

- Standards - Legislation / Regulation - Management Systems (PBE, best, ..)

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Customer requirements - 00.01 Strategy - 00.02 Management review - Legislation

PDCA

- Updated and deployed management systems - Action plan

Quality Management System

DOCUMENTS
- Quality manual - ISO-14000 manual - Kalamiteiten manual - PSS-P-00.03-003 Management of documents and records in Qsystem

MAIN PI
- External audit results (HQ/RDL/RPL) - PBE score trend (HQ) - Timing (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing

Auditing
Key PI
- Scores - Timing

PROCESS OWNER: Quality Manager

00.03.02.01

Supplier Audits
00.03.02.02

Internal Audits
00.03.02.03

Self Assessments

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.01 Supplier Audits MAIN INPUT

Auditing
PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- Auditor checklist - Methods / Tools - Qualified auditors

MAIN OUTPUT

DO
- Supplier audit plan

PDCA

- Audit reports

Supplier Audits

DOCUMENTS
- PSS-P-00.03-004 Supplier Auditing

MAIN PI
-

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.02 Internal Audits MAIN INPUT

Auditing
PROCESS OWNER: Quality Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Standards - Qualified auditors

MAIN OUTPUT

DO
- Internal audit plan - 00.03.04 Complaints - 00.03.04 Customer results - Process performances - Results previous audits - Results external audits - 00.02 Management review

PDCA

- Audit reports

Internal Audits
(System, Product, Process)

DOCUMENTS
- PSS-P-00.03-005 Internal Auditing - PSS-P-03-001 Triple Q and Generic Testplan

MAIN PI
- Non-conformities trend (HQ/RDL/RPL) - Timing (HQ/RDL/RPL)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.02 Auditing Sub Process : 00.03.02.03 Self assessments MAIN INPUT

Auditing
PROCESS OWNER: Plant Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Business models (EFQM, PBE,) - Audit team

MAIN OUTPUT

DO
- Previous Self assessments - Process performances

PDCA

- Self assessment score - List of strengths and areas for improvement

Self assessments

DOCUMENTS
- PSS-P-00.03-007 Self-assessment

MAIN PI
- Target / score (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.03 Improvement process

Improvement Process
PROCESS OWNER: Process owners MAIN RESOURCES / TOOLS
- Methods / Tools - Improvement Teams

MAIN INPUT

MAIN OUTPUT

DO
- 00.03 Audit reports - 00.02 Management review - Improvement actions - 00.03 Self assessment reports

PDCA

- Improved processes

Improvement Process

DOCUMENTS
- PSS-P-00.03-006 Improvement Process

MAIN PI
- Trends BBS s (HQ/RDL/RPL) - % people involved in improvement teams (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling

Non Conformity Handling


Scope
PROCESS OWNER: Quality Manager

The Non Conformity Handling Process manages customer, supplier and internal complaints on a structured way, problem analyse root cause analyse solution implementation solution check securing of the solution, so that recurrence of the problem is prevented.

Non Conformity Handling, other than complaints are managed in the processes themselves. Overview see DDP-13-62-003.
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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling

Non Conformity Handling


Key PI
- Number of complaints

PROCESS OWNER: Quality Manager

00.03.04.01

Customer Complaints
00.03.04.02

Supplier Complaints

00.03.04.03

Internal Complaints

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.01 Customer Complaints MAIN INPUT

Customer Complaints
PROCESS OWNER: Quality Manager MAIN RESOURCES / TOOLS
- Product documentation - Product contract - MFG/PRO - Methods and tools - Key account team

MAIN OUTPUT

DO
- Customer complaint - Customer problem (ppm, warranty, )

PDCA

Customer Complaints

- Non conformity, problem solved - Analysis report send to customer - Completed corrective action plan - Adapted product / process documentation

DOCUMENTS
- PSS-P-00.03-001 Customer Complaints

MAIN PI
- Number of complaints (HQ/RPL) - Throughput time (HQ) - Cost (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.02 Supplier Complaints MAIN INPUT

Supplier Complaints
PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- Product documentation - MFG/PRO - SQE

MAIN OUTPUT

DO
- Problem with purchased component, part

PDCA

Supplier Complaints

- Conforming components, parts - Completed action plan from supplier - Analysis report from supplier - Updated supplier complaints database

DOCUMENTS
- PSS-P-00.03-002 Supplier Complaints

MAIN PI
- Number of complaints (HQ) - Throughput time (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 00.03 Quality Management System Processes PROCESS: 00.03.04 Non Conformity Handling Sub-process: 00.03.04.03 Internal Complaints MAIN INPUT

Internal complaints
PROCESS OWNER: Process Owners MAIN RESOURCES / TOOLS
- Product documentation - MFG/PRO - Production organization

MAIN OUTPUT

DO
- Problem with internal produced part

PDCA

Internal Complaints

- Conforming parts - Analysis report from supplier - Completed corrective action plan from supplier - Adapted product / process documentation

DOCUMENTS
PSS-P-03.04-001 Management of non conformities in production

MAIN PI
- Number of complaints (HQ/RPL)

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Sysjit Management Consult LLC Demand


MAIN PROCESS: 01 Demand Generation Process

Generation Process
Scope
PROCESS OWNER: LOB Manager

The Demand Generation Process exists of 3 sub-processes : The Marketing Process collects market, customer and benchmark information as input for the Strategic Sales and Quotation Process. The Strategic Sales Process transposes all marketing information, management review results into attack plans with respect to the defined policy and strategy.

The Quotation Process transposes customer requests into a quotation with respect to the strategic plan and the market situation.

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Sysjit Management Consult LLC Demand


MAIN PROCESS: 01 Demand Generation Process

Generation Process
Key PI
-Turnover

PROCESS OWNER: LOB Manager

01 Demand Generation Process


01.01 01.02

Marketing Strategic Sales process


01.03

Quotation Process

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Marketing
PROCESS OWNER: LOB Manager MAIN RESOURCES / TOOLS
- Methods / Tools

SUB-PROCESS: 01.01 Marketing

MAIN INPUT

MAIN OUTPUT

DO
- 01.02 Attack plan - 00.01 Strategic Review - Customers - Potential Customers

PDCA

- Customer info - Market info - CSS

Marketing

DOCUMENTS
- DDV-80-001 Customer info

MAIN PI
-

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Strategic Sales Process


PROCESS OWNER: LOB Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Current resources, competence

SUB-PROCESS: 01.02 Strategic Sales Process

MAIN INPUT

MAIN OUTPUT

DO
- CSS - 00.01 Benchmark data - 01.01 Market data - 00.01 PSS Policy & strategy - 01.01 Previous Strategic review - 00.07 Financial results year-1

PDCA

- Attack plan - Resources - LOB financial 4 year plan

Strategic Sales Process

DOCUMENTS
- DDP-01-53-003 Business plan - DDV-80-001 Customer info - DDV-80-003 Business teams

MAIN PI
- Timing (HQ) - % nominated business from Year+3 (HQ) - SR versus reality (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process SUB-PROCESS: 01.03 Quotation Process

Quotation Process
Key PI
- Timing

PROCESS OWNER: LOB Manager

01.03.01

RFQ Acceptance

01.03.02

Quotation Preparation
01.03.03

Quotation
01.03.04

Project Definition

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Quotation Process
PROCESS OWNER: Account Manager MAIN RESOURCES / TOOLS
- Methods / Tools -

SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.01 RFQ Acceptance

MAIN INPUT

MAIN OUTPUT

DO
- RFQ - 01.02 Attack plan - 00.01 PSS Strategy

PDCA

- No = Customer info - Yes = 1. RFQ Team 2. Product Contract

RFQ Acceptance

DOCUMENTS
- DDV-80-002 RFQ - DDP-01-53-006 Allocation process

MAIN PI
- Timing (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Quotation Process
PROCESS OWNER: RFQ Team Leader MAIN RESOURCES / TOOLS
- Methods / Tools - Product / Price / Parts Databases

SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.02 Quotation Preparation

MAIN INPUT

MAIN OUTPUT

DO
- 01.01 Product Contract

PDCA

Quotation Preparation

- Preliminary mechanical & acoustical parts list - Material / Labor cost - Open book calculation

DOCUMENTS
- DDV-80-002 RFQ

MAIN PI
- Timing (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Quotation Process
PROCESS OWNER: Account Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Product / Price / Parts Databases

SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.03 Quotation

MAIN INPUT

MAIN OUTPUT

DO
- 01.01 Product contract - Open book calculation - Preliminary mechanical & acoustical parts list - Material / Labor cost - 01.01 Market data - 01.02 Attack plan - 00.01 Strategic review

PDCA

Quotation

- Quotation - Team Feasibility Commitment - Pre-Allocation Development - Pre-Allocation Production

DOCUMENTS
- DDP-01-53-006 Allocation process - DDV-80-002 RFQ

MAIN PI
- Timing (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 01 Demand Generation Process

Quotation Process
PROCESS OWNER: Account Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Resources

SUB-PROCESS: 01.03 Quotation Process Process step: 01.03.04 Project Definition

MAIN INPUT

MAIN OUTPUT

DO
- Customer Acceptance

PDCA

- Project Team - Updated Product Contract

Project Definition

DOCUMENTS
- DDV-80-002 RFQ

MAIN PI
-

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Sysjit Management Consult LLC Innovation


MAIN PROCESS: 02 Innovation To Market

To Market Process
PROCESS OWNER: Development Manager

02 Innovation To Market Process


02.01

Product Creation Process

02.02

Process Creation Process

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.01 Product Creation Process

Product Creation Process


Scope
PROCESS OWNER: Development Manager

The Product Creation Process is used for projects to develop a product or a family of products based on customer requirements. At the end of the process complete documented product designs are available. The product itself is released and the production of the product is released according to the agreed targets.

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.01 Product Creation Process

Product Creation Process


Key PI
- Milestones 0-date, Consolidation and Commercial release on time - PP1 & PP2 costs

PROCESS OWNER: Development Manager

NOK

NOK

02.01.01

Concept Phase

Concept Start

02.01.02

0- Date Feasibility

NOK
02.01.03 02.01.04

NOK

Product Creation

Consolidation

Design Verification

Design Release

NOK 02.01.05 02.01.06

NOK

Production Preparation

Commercial Release

First Production

Mass Production Release

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Standards - Project team - Product & Technology roadmap

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.01 Concept Phase

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Product contract - Internal requirements - Evaluation reports previous projects - 01.03 Pre allocation decision - 01.03 Target budget & price

PDCA

Concept Development

- Concept - Target spec. - Checklists - Concept Start Agreement - Tentative project planning

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Costs (HQ/RDL) - Number approved patents (HQ)

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Standards - Project team

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.02 Feasibility

MAIN OUTPUT MAIN INPUT


- Technical specs - Design FMEA - Checklists - Prototype Control Plan - Preliminary TPD - Production allocation - Prelim. process flowchart - New equipment& measurement List - Supplier choice LLT parts - Project planning - Feasibility commitment - Budget & price - Customer commitment - 0-date agreement

DO
- Concept - Target spec - Tentative project planning

PDCA

Feasibility Study

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Milestone O-date on time (HQ/RDL) - Costs (HQ/RDL)

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Project team - Standards

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.03 Product Creation

MAIN INPUT

MAIN OUTPUT

DO
- Design FMEA - Technical specs - Prototype Control Plan - Preliminary TPD - Production Allocation - New equipment & measurement list

PDCA

Product Creation

- Prototype - Approved TPD - Process FMEA - Checklists - Release report - Environment Check result - Updated calculation - Prototype Control Plan - Consolidation agreement - Customer comments

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Milestone Consolidation on time (HQ/RDL) - Costs (HQ/RDL)

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Project team - Standards

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.04 Design Verification

MAIN INPUT

MAIN OUTPUT

DO
- FOT parts - TPD - Product FMEA - Process FMEA - Prototype Control Plan - Prototype

PDCA

Design Verification / Technical Trial Run

- Checklists - Pre-launch Control Plan - Released measurement equipment - Tooling - FOT products - Customer comments on FOT products - Design Release

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Costs (HQ/RDL)

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Project team - Standards - Processes & tooling - Operators

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.05 Production Preparation

MAIN INPUT

MAIN OUTPUT

DO
- TPD - Process FMEA - Pre-launch Control Plan - 03.04 Tooling & measuring equipment - Preliminary released parts

PDCA

Production Preparation / Trial Run

- Production documentation - Checklists - Production Control Plan - Updated Process FMEA - Process flowchart - Floor plan - Release report - Commercial Release

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Milestone commercial release on time (HQ/RDL) - Costs (HQ/RDL)

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Sysjit Management Consult LLC


MAIN PROCESS: 02 Innovation To Market

Product Creation Process


PROCESS OWNER: Project Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Project team - Standards - Processes & tooling - Operators

SUB-PROCESS: 02.01 Product Creation Process Step: 02.01.06 First Production

MAIN INPUT

MAIN OUTPUT

DO
- TPD - 03.04 Production Control Plan - 03.04 Final Tooling - 03.03 Preliminary Released Parts - 03.02 Production planning

PDCA

Production Start

- TPD - Production documentation - Checklists - Production Control Plan - Updated Process FMEA - Final released parts - Project evaluation report - Mass Production Release

DOCUMENTS
- PSS-P-02.01-002 Product Creation Process: Project Management - PSS-P-02.01-003 Product Creation Process - PSS-P-02.01-004 Project Team Matrix

MAIN PI
- Costs (HQ/RDL) - CLISP (HQ/RDL) - Scrap, FOR, Efficiency (HQ/RDL)

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Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.02 Process Creation

Creation Process
Scope
PROCESS OWNER: Engineering Manager

The Process Creation Process is used for developing new processes based on customer and / or business requirements.
At the end of the process complete documented process designs are available. The process itself is released and the production is released according to the agreed targets.

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Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market SUB-PROCESS : 02.02 Process Creation
02.02.02

Creation Process
Key PI
- Timing

- FOR - Scrap - Costs

PROCESS OWNER: Engineering Manager

NOK 02.02.03

02.02.01

Study Phase

Assignment Phase
NOK
02.02.04

Concept Phase

Concept Release

NOK 02.02.05

Process Creation

Design release

Production Preparation

Process Release

NOK 02.02.06

NOK 02.02.07

Production Start up

Mass Production release

End of Project

Project Closed

Page 52 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Responsible Manager MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.01 Assignment Phase

- Current processes - Engineering database - Engineering knowledge

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 Strategic review - 01.03 Customer demands - Internal demands - 00.01 Business plan

PDCA

- Assignment or study assignment

Assignment Definition

DOCUMENTS
- DDP-04-61-001 Process Creation Process - DDV-61-005 Process Creation

MAIN PI
- Timing (HQ)

Page 53 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Study Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.02 Study Phase

- Methods / Tools - Study team

MAIN INPUT

MAIN OUTPUT

DO
- Study assignment

PDCA

- Study report

Study

DOCUMENTS
- DDV-60-001 Study

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 54 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.03 Concept Phase

- Methods / Tools - Project team - Standards

MAIN INPUT

MAIN OUTPUT

DO
- Assignment - 01.03 Customer demands - Internal demands

PDCA

Concept Development

- Feasibility report - Concept - Project plan - Investment request - Draft process flowchart - Checklists - Approved process concept

DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-006 Concept release checklist

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 55 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.04 Process Creation

- Methods / Tools - Project team - Standards

MAIN INPUT

MAIN OUTPUT

DO
- Concept - 01.03 Customer demands - Internal demands - Project plan

PDCA

Process Creation

- Drawings - Building control plan - Process FMEA - Process flowchart - Tolerance studies - Tooling list (incl. Measurement) - Floor plan - Checklists - Approved process design release

DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-007 Design release checklist - DDP-04-61-002 Outsourcing manufacturing machine parts - DDP-07-61-001 Beheer gereedschappen

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 56 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.05 Production Preparation

- Methods / Tools - Project team - Standards - Equipment - Operators

MAIN INPUT

MAIN OUTPUT

DO
- Project plan - Building control plan - Drawings

PDCA

Production Preparation / Technical Test Run

- Updated drawings, FMEA, flowchart, floor plan - Test run control plan - Equipment - Ppk calculations - Training plan - Checklists - Product & process targets feasibility report - Process release

DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-008 Process release checklist

MAIN PI
- Timing (HQ) - Costs (HQ) - Ppks > 1.67 (HQ) - FOR (HQ) - Scrap (HQ)

Page 57 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.06 Production Start Up

- Methods / Tools - Project team - Equipment - Operators

MAIN INPUT

MAIN OUTPUT

DO
- Project plan - Test run control plan - Safety instructions

PDCA

Production Start up

- Final drawings, FMEA, flowchart, floor plan - Production control plan - Cpk calculations - Training plan finished - Work instructions - Spare parts list - Checklists - Product & process targets realized - Mass production release

DOCUMENTS
- DDV-61-005 Process Creation - DDF-61-009 Mass production and process release checklist

MAIN PI
- Timing (HQ) - Costs (HQ) - Cpks > 1.33 (HQ) - FOR (HQ) - Scrap (HQ) - Yield (HQ)

Page 58 of 124

Sysjit Management Consult LLC Process


MAIN PROCESS: 02 Innovation To Market

Creation Process
PROCESS OWNER: Project Leader MAIN RESOURCES / TOOLS

SUB-PROCESS: 02.02 Process Creation Process Step: 02.02.07 End of project

- Methods / Tools - Project team - Quality System

MAIN INPUT

MAIN OUTPUT

DO
- Documents - Team experiences

PDCA

Project Closing

- Learning points integrated - All project documents revised and archived - All instructions revised and integrated in existing quality system

DOCUMENTS
- DDV-61-005 Process Creation

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 59 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Supply Chain
Key PI
- FOR - Scrap - Efficiency - CLISP - RLIP - Inventories - Logistics Costs

PROCESS OWNER: Logistics Manager

03 Supply Chain
03.02 03.01 03.03 03.06

Plan Source
03.04

Operational Business Planning

Make

03.05

Deliver

Subcontracting

Page 60 of 124

Sysjit Management Consult LLC Operational


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.01 Operational Business Planning

Business Planning
PROCESS OWNER: Logistic Manager

Scope

The Operational Business Planning process is the process to determine and manage the long term supply chain set-up. Key elements of the process are: Decisions on the capacity within the created infrastructure Decisions on the production allocation Set up of contingency plans

Page 61 of 124

Sysjit Management Consult LLC Operational


MAIN PROCESS: 03 Supply Chain

Business Planning
PROCESS OWNER: Logistic Manager

MAIN RESOURCES / TOOLS SUB-PROCESS: 03.01 Operational Business Planning


- Methods and tools - Prism risk analyze tool

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 Strategic Review - 00.03 Customer requirements

PDCA

- Budget Production and Resource Plan - Contingency plan

Operational Business Planning

DOCUMENTS
- DDP-03-72-010 Operational Business Planning - DDP-03-72-011 Contingency Planning - DDP-06-54-022 Customer out of working hours emergency procedure

MAIN PI
- Reality versus budget (HQ)

Page 62 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.02 Plan

Plan
Scope
PROCESS OWNER: Logistic Manager

The plan process is the process to convert product and demand information into : reliable material and product availability throughout the Supply-Chain and to use the demand data to drive capacity planning and inventory management purchasing decisions in order to match demand and supply

Page 63 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.02 Plan

Plan
Key PI
CLISP Customer RLIP Customer - CVP Production Plants - CLIP Production Plants - Inventories - Logistics Costs
-

PROCESS OWNER: Logistics Manager

03.02.02 03.02.01 03.02.03

Master planning

Materials & Capacity Requirements Planning

03.02.04

Scheduling & Sequencing

Delivery Planning

Montly

Weekly

Daily

Timespan

Page 64 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Plan
PROCESS OWNER: Planner MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - COS-Sales meeting - MPS meeting - Mfg-Pro / MS Excel

SUB-PROCESS: 03.02 Plan Process Step: 03.02.01 Master Planning

MAIN INPUT
- Sales orders and forecasts - Current inventory levels - Inventory policy and target - 03.01 Production planning strategy - Performance review - Special issues: customer service concerns, financial and business issues, review assumptions and vulnerabilities, new products discussions, special project presentations, critique of processes

MAIN OUTPUT

DO

PDCA

Master Planning

- Master Production Plan and Rough-Cut Capacity Plan; anticipated build schedule for selected items for monthly periods - Resource requirements and adjustments

DOCUMENTS
- DDP-03-72-002 Planning process - DDP-03-72-003 Creatie & beheer codenummers in MFG/PRO - DDP-03-72-004 Opbouw en beheer logistieke structuren - DDP-03-72-007 Beheer forecast info

MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ)

Page 65 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Plan
PROCESS OWNER: Planner MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - MRP/CRP - Mfg-Pro / MS Excel

SUB-PROCESS: 03.02 Plan Process Step: 03.02.02 MRP/CRP MAIN INPUT


MRP: - Master Production Plan - Sales orders and forecasts - Inventory data and scheduled order receipts - Bill of material - Planning factors CRP: - Rough-Cut Capacity Plan - Schedule of planned factory order releases - Work order status - Routing data - 03.04 Work center data

MAIN OUTPUT

DO

PDCA

Materials and Capacity requirements Planning

MRP: - Schedule of planned factory order and purchase order releases for weekly time buckets - Action notices CRP: - Work center load report - Revised schedule of planned factory and purchase order releases

DOCUMENTS
- DDP-03-72-002 Planning process - DDP-06-54-012 Wekelijkse MRP berekening

MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ) - Backorders (HQ)
Page 66 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Plan
PROCESS OWNER: Planner MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - MRP/CRP - Mfg-Pro / MS Excel / Thomas

SUB-PROCESS: 03.02 Plan Process Step: 03.02.03 Scheduling & Sequencing

MAIN INPUT

MAIN OUTPUT

DO
Materials and Capacity Requirements Plan - 01.03 Customer needs / shipping schedule - Work order and equipment status - Material availability - Scheduling and sequencing rules
-

PDCA

- Production schedule - Released work orders

Scheduling and Sequencing

DOCUMENTS
- DDP-03-72-002 Planning process

MAIN PI
- CLISP (HQ) - RLIP (HQ) - CVP (HQ) - CLIP (HQ) - Inventories (HQ) - Logistics Costs (HQ) - Backorders (HQ)
Page 67 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Plan
MAIN RESOURCES / TOOLS PROCESS OWNER: Customer Order Service Officer

SUB-PROCESS: 03.02 Plan Process Step: 03.02.04 Delivery Planning

- Methods / tools - Instructions - Production schedule - Mfg-Pro / MS Excel

MAIN INPUT

MAIN OUTPUT

DO
- Customer sales orders - 01.03 Customer shipping instructions - Production schedule

PDCA

- Shipping schedule

Delivery Planning

DOCUMENTS
- DDP-03-72-002 Planning process - DDP-15-71-002 Expeditie

MAIN PI
- CLISP (HQ) - RLIP (HQ) - Logistics costs (HQ)

Page 68 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.03 Source

Source
Scope
PROCESS OWNER: Procurer

The Source Process manages the procurement, receipt and transfer of raw material items and sub-assemblies

Page 69 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.03 Source

Source
Key PI
CLISP Customer RLIP Customer - CVP Production Plants - CLIP Production Plants - Inventories - Logistics Costs
-

PROCESS OWNER: Procurer

03.03.01

Schedule Material Deliveries

03.03.02

Receive & Verify Material


03.03.03

Transfer Material

Page 70 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Source
PROCESS OWNER: Procurer MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - MRP - Mfg-Pro

SUB-PROCESS: 03.03 Source Process Step: 03.03.01 Schedule Material deliveries

MAIN INPUT

MAIN OUTPUT

DO
- 03.02 Materials Requirements Plan - Backorder reports - Action notices - 03.01 Inventory policy and targets - 03.02 Planning factors

- Released purchase orders

PDCA

Schedule Material Deliveries

DOCUMENTS
- DDP-06-54-002 Verwerven chemicalin - DDP-06-54-017 Verwerven niet vrijgegeven onderdelen - DDP-06-54-018 Wegwerken en vermijden incouranten

MAIN PI
- CLIP Supplier (HQ) - Transport costs (HQ) - Incoming Transport Costs versus Purchasing Volume (HQ) - Stock versus Requirements (HQ) - Stock in % of MAT (HQ) - Slow moving and Obsolete Stock (HQ) Page 71 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Source
MAIN RESOURCES / TOOLS PROCESS OWNER: Receive: Warehouse Manager Verify: Supplier Quality Engineer

SUB-PROCESS: 03.03 Source Process Step: 03.03.02 Receive & Verify Material

- Methods / tools - Instructions - Mfg-Pro - SQE

MAIN INPUT

MAIN OUTPUT

DO
RECEIVE - Open purchase orders - Shipping and invoicing documents VERIFY - 02.01 Release status - 02.01Quality Data Sheets - 00.03.04 Part status

PDCA

Receive & Verify Material

- Received and accepted materials - Materials ready for transfer to warehouse - System transactions

DOCUMENTS
- PSS-P-03.03-002 Incoming inspection

MAIN PI
- CLIP Supplier (HQ) - Inventory Record Accuracy (HQ) - Cycle Recounts (HQ) - Reject deliveries (HQ)

Page 72 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Source
PROCESS OWNER: Warehouse Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro

SUB-PROCESS: 03.03 Source Process Step: 03.03.03 Transfer Material

MAIN INPUT

MAIN OUTPUT

DO
- Accepted materials ready for transfer to the appropriate stocking location - Order picking logic

PDCA

- Stored materials - System transactions

Transfer Material

DOCUMENTS
- DDP-15-65-002 Externe verdeling chemicalin - DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow

MAIN PI
- Inventory record accuracy (HQ)

Page 73 of 124

Sysjit Management Consult LLC


MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make

Make
Scope
PROCESS OWNER: Production Manager

The Make Process is the process of manufacturing products

Page 74 of 124

Sysjit Management Consult LLC


MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make

Make
Key PI
- FOR - OQL - Scrap - Efficiency - Customer results

PROCESS OWNER: Production Manager

03.04.01

Issue Material
03.04.02

Manufacture

03.04.03

Stage Products

Page 75 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Issue Material
PROCESS OWNER: Warehouse Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro - DRP - Inventory

SUB-PROCESS: 03.04 Make Process Step: 03.04.01 Issue Material

MAIN INPUT

MAIN OUTPUT

DO
- Pick orders - DRP pick orders - Material return shipment

PDCA

Issue Material

- Material physically moved from a stocking location to a specific point of use or order kits for subcontractors - Rest material physically moved from a specific point of use to a stocking location - System transactions

DOCUMENTS
- DDV-72-025 Order release - DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow

MAIN PI
- Last Minute Distribution Orders (HQ) - Distribution Orders Mail (HQ) - Component deliveries HSS/UKR (HQ) - Inventory record accuracy (HQ/RPL) - Cycle Recounts (HQ) Page 76 of 124

Sysjit Management Consult LLC


MAIN PROCESS : 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture
03.04.02.01

Manufacture
Key PI
- FOR - OQL - Scrap - Efficiency - Customer results

PROCESS OWNER: Production Manager

03.04.02.02

Automatic Cone Speaker Lines

Manual Cone Speaker Lines

03.04.02.04 03.04.02.03

DTW Lines

Manual Box, Flat panel & Confection Lines

03.04.02.05 03.04.02.06

Parts (voice coils, .... )

Maintenance

Page 77 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture

Manufacture
MAIN RESOURCES / TOOLS
- Production documentation - Control plans, work instructions - Equipment, tooling, processes - Trained operators - Methods / Tools - Maintenance - infrastructure

PROCESS OWNER: Production Leader

MAIN INPUT
- 03.02 Planning - 03.02 Orders - 03.03 Parts, glues

MAIN OUTPUT

DO

PDCA

- Finished products

Work center

DOCUMENTS
- DDP-0910-001 : Lines 3-4-5 - DDP-09-10-014 : Line 7 - DDP-09-15-001 : DTW Line DDP-09-15-002 B&O DTW line - DDP-09-11-001 : Confection - DDP-09-65-001 : Chemicals - DDP-09-65-002 : Recuperation chemicals - DDP-07-61-001 : Beheer gereedschappen - DDP-10-62-001 : Tripple Q & Generic Testplan - DDP-10-62-003 : Behandeling proefaanvragen Q-lab - DDP-10-62-004 : Klantenkontrole - DDP-10-62-008 : Product kwaliteit kontrole - DDP-13-62-002 : Aanmelden afwijking op spec in productie TO BE CONTINUED ON NEXT SHEET

MAIN PI
- Scrap (HQ/RPL) - FOR (HQ/RPL) - Q-cost (HQ) - OQL (HQ/RPL) - Efficiency results (HQ/RPL) - Customer results (complaints, ppm, warranty, CLISP,) (HQ)

Page 78 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture DOCUMENTS
CONTINUATION FROM PREVIOUS SHEET

Manufacture
PROCESS OWNER: Production Leader

- HSP-09-14-002 : Manual Cone Line - HSP-09-14-002 and TCP-09-14-001 : Production of LS - HSP-09-14-003 and TCP-09-14-002 : Production of on-line stocks - HSP-09-14-004 : Voice coil production - HSP-09-14-008 Handling of chemicals - HSP-10-14-001 In process control - HSP-10-14-002 Visual and acoustical control - HSP-10-14-003 Final control - HSP-14-10-004 Sampling - HSP-10-14-005 Specification control - HSP-10-14-007 Re control - HSP-13-14-004 Repairing Cone LS - HSP-13-14-005 Repairing DTW - TCP-10-14-001 In process control - TCP-10-14-002 Visual and Acoustical control - TCP-10-14-003 Specification Control - TCP-10-14-004 Sampling - TCP-13-14-005 Repairing

Page 79 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance

Maintenance
Key PI
- Cost - Yield - scrap

PROCESS OWNER: Maintenance Manager

03.04.02.06.02 03.04.02.06.01

Reparation

Preventive Maintenance

03.04.02.06.03

03.04.02.06.04

03.04.02.06.05

Predictive Maintenance

Corrective Maintenance

Calibration

Page 80 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Maintenance
PROCESS OWNER: Maintenance manager MAIN RESOURCES / TOOLS
- Methods / Tools - Work instructions - Maintenance plan - Spare parts - Trained maintenance people

SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance : Reparation, Preventive, Predictive & Corrective Maintenance MAIN INPUT

MAIN OUTPUT

DO
- Break down calls - Maintenance plan - FMEA & Control plan

PDCA

- Maintained equipment / Tooling / Machine / Process

Maintenance

DOCUMENTS
- DDP-09-74-001 : Reparation & Maintenance - HSP-09-19-001 and TCP-09-19-001 Reparation & maintenance - HSP-09-19-002 and TCP-09-19-002 Preventive Maintenance - DDP-07-61-001 Beheer gereedschappen

MAIN PI
- Yield (HQ/RPL) - Scrap (HQ/RPL) - Cost (HQ/RPL)

Page 81 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Maintenance
PROCESS OWNER: Production manager MAIN RESOURCES / TOOLS
- Methods / Tools - Work instructions - Calibration plan - Trained calibration people - Measurement database

SUB PROCESS: 03.04 Make Process Step: 03.04.02 Manufacture : Maintenance : Calibration MAIN INPUT

MAIN OUTPUT

DO
- Measurement equipment

PDCA

- Calibrated measurement equipment - Non conformity report

Calibration

DOCUMENTS
- DDP-11-61-001 : Measurement & test systems - HSP-11-14-001 : Control of measuring & test devices - TCP-11-14-001 : Calibration of measurement equipment -

MAIN PI

Page 82 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Stage Product
PROCESS OWNER: Warehouse Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro - Warehouse

SUB-PROCESS: 03.04 Make Process Step: 03.04.03 Stage Product

MAIN INPUT

MAIN OUTPUT

DO
- Finished products

PDCA

Stage Product

- Movement of products into a temporary holding location to await movement to a finished goods location - System transactions

DOCUMENTS
- DDP-15-71-001 Goederenstroom - HSP-15-12-001 & TCP-15-12-001 Goods flow

MAIN PI
- Inventory record accuracy (HQ/RPL)

Page 83 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.05 Deliver

Deliver
Scope
PROCESS OWNER: Logistic Manager

The Deliver Process is the process of making orders, delivering products to the customers till the receipt of the paying.

Page 84 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.05 Deliver

Deliver
Key PI
-CLISP -RLIP -Logistic costs

PROCESS OWNER: Logistic Manager

03.05.01

Sales Order Handling


03.05.02

Warehousing
03.05.03

Physical Distribution
03.05.04

Invoice & Receive Payment

Page 85 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Deliver
MAIN RESOURCES / TOOLS PROCESS OWNER: Customer Order Service Officer

SUB-PROCESS: 03.05 Deliver Process Step: 03.05.01 Sales Order Handling

- Methods / tools - Instructions - Fax/email/internet/EDI - Mfg-Pro / MS Excel

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Customer inquiries and sales information - Customer sales orders and forecasts - 01.03 Logistics agreement and/or customer specific instructions and procedures - 03.02 Production schedule and material requirements plan - 03.02 Rescheduling information - Return shipments

PDCA

Sales Order Handling

- Received, entered and validated sales orders and forecasts - Originally or last confirmed sales orders and forecasts - Processed customer inquiries - Sales order pick instruction

DOCUMENTS
- DDP-03-72-001 Klanten order beheer - DDP-03-72-007 Beheer forecast - DDP-03-72-008 Retouren van klanten

MAIN PI
- CLISP (HQ) - RLIP(HQ) - Forecast reliability (HQ) Sales order too late for warehouse (HQ)

Page 86 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Deliver
PROCESS OWNER: Warehouse Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro

SUB-PROCESS: 03.05 Deliver Process Step: 03.05.02 Warehousing

MAIN INPUT

MAIN OUTPUT

DO
- Pick orders - Staged products - 01.03 Customer shipping instructions - 03.03 & 03.04 Material ready for transfer to warehouse

PDCA

Warehousing

IN: - Verified products - Determined put-away location - System transactions OUT: - Retrieved orders to pick - Determined inventory pick location - Picked product - Product delivered to shipping location - Shipping labels - System transactions

DOCUMENTS
- DDP-15-71-001 Goederenstroom - HSP15-12-001 & TCP-15-12-001 Goods flow

MAIN PI
- Capacity Utilization Warehouse (HQ) - Inventory Record Accuracy (HQ) - Pick Order too late for warehouse (HQ) - Disapproval Loudspeakers Day of Shipment (HQ) - Logistics quality costs (HQ) Page 87 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Deliver
PROCESS OWNER: Shipping Officer MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro

SUB-PROCESS: 03.05 Deliver Process Step: 03.05.03 Physical Distribution

MAIN INPUT

MAIN OUTPUT

DO
- Products ready to ship - Parts ready to ship to external production sites and suppliers - Shipping schedule - 01.03 Customer shipping instructions PURCHASING TRANSPORT SERVICES: Responsibility Inbound/Outbound Traffic Manager - Transport requirements

PDCA

Physical Distribution

- Transport order sent to transport provider - Product placed onto vehicle - Necessary documents generated - Product sent to customer - Billing process initiated PURCHASING TRANSPORT SERVICES: - Selected transport providers

DOCUMENTS
- DDP-15-71-001 Goederenstroom - DDP-15-71-002 Expeditie - DDP-15-71-004 Verzendingen naar klanten - HSP15-12-001 & TCP-15-12-001 Goods flow - HSP-15-12-003 Export customer clearance - HSP-13-14-007 & TCP-13-14-007 Delivery of non-conform products

MAIN PI
- CLISP (HQ) - RLIP(HQ) - Transport Costs (HQ) - Outgoing Transport Costs versus Sales Volume (HQ) - Logistics costs (HQ) - Shortage Loudspeakers Day of Shipment (HQ) Page 88 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain

Deliver
PROCESS OWNER: F&A Manager MAIN RESOURCES / TOOLS
- Methods / tools - Instructions - Mfg-Pro - Legislation

SUB-PROCESS: 03.05 Deliver Process Step: 03.05.04 Invoice & Receive Payment

MAIN INPUT

MAIN OUTPUT

DO
- 03.04 Shipped products - 00.03.04 Return shipment of products - Outstanding payments

PDCA

- Invoiced/credited products - Paid invoices, accounts receivables

Invoice & Receive Payment

DOCUMENTS
- DDP-15-71-002 Expeditie - HSP-15-12-004 Administration

MAIN PI
- Accounts receivables (HQ) - Overdue payments (HQ)

Page 89 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.06 Sub contracting

Sub Contracting
Scope
PROCESS OWNER: Operations Manager

The Sub Contracting Process is the process of managing sub-contractors within PSS, from the selection till the follow up of performances. Sub contracting is defined as an agreement between PSS and the sub contractor to carry out the procurement, planning, mass production, quality control, logistics and delivery (or parts hereof) of speakers and speaker systems as laid down in the contract.

Page 90 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 03 Supply Chain SUB-PROCESS: 03.06 Sub contracting

Sub Contracting
Key PI
- Customer results - Costs

PROCESS OWNER: Operations Manager

03.06.01

Sub Contractor Selection


03.06.02

Contracting
03.06.03

Contract Execution

03.06.03

Follow up of Performance

Page 91 of 124

Sysjit Management Consult LLC


MAIN PROCESSES: 03 Supply Chain

Sub - Contracting
PROCESS OWNER: Operations Manager MAIN RESOURCES / TOOLS
- Selection criteria -

SUB PROCESS: 03.06 Sub Contracting

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 PSS Policy & Strategy - 01.03 Make buy decisions (Quotation Process) -01.01 Industrial trends - 01.01 Technical trends

PDCA

- Selected Sub-contractor - Improvement plan (optional)

Sub Contractor Selection

DOCUMENTS
- PSS-P-03.06-001

MAIN PI
-

Page 92 of 124

Sysjit Management Consult LLC


MAIN PROCESSES: 03 Supply Chain

Sub - Contracting
PROCESS OWNER: Operations Manager MAIN RESOURCES / TOOLS
- Contract templates -

SUB PROCESS: 03.06 Sub Contracting

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 PSS Policy & Strategy - Selected sub Contractor - Improvement plan

PDCA

Contracting

- Signed Contract - Approved Improvement plan (optional) - Implementation Planning

DOCUMENTS
- PSS-P-03.06-001

MAIN PI
-

Page 93 of 124

Sysjit Management Consult LLC


MAIN PROCESSES: 03 Supply Chain

Sub - Contracting
PROCESS OWNER: Operations Manager MAIN RESOURCES / TOOLS
- procedures - support processes - equipment

SUB PROCESS: 03.06 Sub Contracting

MAIN INPUT

MAIN OUTPUT

DO
- Contracts - 03.02 Planning & orders -

PDCA

- Finished products

Contract execution & Performance follow up

DOCUMENTS
- PSS-P-03.06-002

MAIN PI
- Scrap - FOR - Q-cost - OQL - Efficiency results - Customer results (complaints, ppm, warranty, CLISP,)

Page 94 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04

HRM Processes
PROCESS OWNER: Human Resource Manager

00.04.02 00.04.01

00.04.03

Performance Management

Employee Motivation Management

Staffing Resourcing

00.04.06 00.04.04 00.04.05

Employee Development

Management Development

Health & Safety Management

Page 95 of 124

Sysjit Management Consult LLC Performance


HRM PROCESSES: 00.04 PROCESS: 00.04.01 Performance Management

Management
PROCESS OWNER: Human Resource Manager

Scope

Performance Management is the process of alignment of individual performance with critical business goals. It includes not only aspects on financial criteria but also indices focused on improvement needs in areas like organisational capabilities and personal competencies. Key elements in the process are : a honest evaluation and feedback the identification of development needs the executing and follow up of the development plans

This process is installed in the total organisation for white collar employees.

Page 96 of 124

Sysjit Management Consult LLC Performance


HRM PROCESSES: 00.04

Management
PROCESS OWNER: Human Resource Manager

MAIN RESOURCES / TOOLS PROCESS: 00.04.01 Performance Management


- Reward & remuneration policies - Job description & evaluation - Calibration meetings - Job grading councils

MAIN INPUT

MAIN OUTPUT

DO
- 00.02 Performance of employees - Distribution of activities and responsibilities amongst employees - 00.01 & 00.02 Business targets (next year) and realizations (past year)

PDCA

Performance Management

- Employee knows what the organization thinks of him/her - Agreement on new targets - (ev.) new salary - (ev.) new job/personal grade

DOCUMENTS
- Performance Appraisal Form - Target form - Job description form

MAIN PI
- Number of performance feedbacks finalized (HQ)

Page 97 of 124

Sysjit Management Consult LLC Employee


HRM PROCESS: 00.04 PROCESS: 00.04.02 Employee Motivation Management

Motivation Management
Scope
PROCESS OWNER: Human Resource Manager

The Employee Motivation Management Process is in place in the total organisation, for white and blue collar workers: to measure the employee satisfaction as they perceive it to identify areas for improvement to develop and to work out the necessary action plans

Page 98 of 124

Sysjit Management Consult LLC Employee


HRM PROCESS: 00.04

Motivation Management
PROCESS OWNER: Human Resource Manager MAIN RESOURCES / TOOLS

PROCESS: 00.04.02 Employee Motivation Management

- Employees - Employee motivation survey questionnaire

MAIN INPUT

MAIN OUTPUT

DO
- Satisfaction of employee as employee perceives it

PDCA

Employee Motivation Management

- Overall employee satisfaction - Employee satisfaction for segments: - Specific issues - Departments - Target groups - - Improvement actions

DOCUMENTS
- Employee Motivation Survey Questionnaire - Employee Motivation Survey Reports

MAIN PI
- (Improvement of) Overall EMS score (nr of satisfied employees) (HQ/RDL/RPL) - Improvement of nr of satisfied employees in targeted segments (HQ)

Page 99 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04 PROCESS: 00.04.03 Staffing & Resourcing

Staffing & Resourcing


Scope
PROCESS OWNER: Human Resource Manager

The Staffing and Resourcing Process includes vacancy/job profiling based on organisational requirements, search and selection and ends with the contracting. The process is installed in the total organisation for white and blue collar employees.

Page 100 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04 PROCESS: 00.04.03 Staffing & Resourcing

Staffing & Resourcing


Key PI
% of vacancies filled within 3 months

PROCESS OWNER: Human Resource Manager

00.04.03.01

Vacancy / Job description


00.04.03.02

Recruitment & selection


00.04.03.03

Contracting

Page 101 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04

Staffing & Resourcing


PROCESS OWNER: Vacancy Holder MAIN RESOURCES / TOOLS
- Database job descriptions - Function descriptions - Competence and manpower plan

PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.01 Vacancy/job description

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 & 00.02 & 03.01 Gap in competence and manpower plan

PDCA

- Agreed vacancy / job description

Vacancy / Job Description

DOCUMENTS
- Vacancy definition form

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 102 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04

Staffing & Resourcing


PROCESS OWNER: Personal Officer MAIN RESOURCES / TOOLS
- Vacancy reserves - Recruitment & selection methodology - Selection tests

PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.02 Recruitment and selection

MAIN INPUT

MAIN OUTPUT

DO
- Vacancy

PDCA

- A (list with at least one) possible candidate for the job

Recruitment & Selection

DOCUMENTS
- Vacancy description - Selection tests

MAIN PI
- Match candidate profile // job holder profile (HQ) - Timing (HQ)

Page 103 of 124

Sysjit Management Consult LLC


HRM PROCESSES: 00.04

Staffing & Resourcing


PROCESS OWNER: Personal Officer MAIN RESOURCES / TOOLS
- Contract database - Recruitment & selection methodology

PROCESS: 00.04.03 Staffing & Resourcing Process Step: 00.04.03.03 Contracting

MAIN INPUT

MAIN OUTPUT

DO
- Job offer - Candidate

PDCA

- Signed contract

Contracting

DOCUMENTS
- Contract - Salary proposition - Arbeidsreglement

MAIN PI
- Timing (HQ) - Costs (HQ)

Page 104 of 124

Sysjit Management Consult LLC


HRM PROCESS: 00.04 PROCESS: 00.04.04 Employee development

Employee Development
Scope
PROCESS OWNER: Human Resource Manager

Employee Development includes training and education, development planning and execution of the development plans. The process should link personal growth to the strategic direction of the organisation. The total process is in place for white collar employees. For blue collar workers the process is limited to the identification of training needs, with respect to the required job competences and necessary capacity. the training itself. the evaluation of the effectiveness of the training.

Page 105 of 124

Sysjit Management Consult LLC


HRM PROCESS: 00.04

Employee Development
PROCESS OWNER: Human Resource Manager MAIN RESOURCES / TOOLS
- Database of trainings followed - Database of training suppliers - Competence profiles

PROCESS: 00.04.04 Employee development

MAIN INPUT

MAIN OUTPUT

DO
- Performance appraisal (incl. Training Evaluation) - Career discussion (& Talent Review) - Competence Profiles - Training opportunities

PDCA

- Skilled employees - Updated function x competence matrices

Employee Development

DOCUMENTS
- Performance Appraisal Form - DDP-18-50-004 Competence Management - DDP-18-50-001 Training white collar employees - DDP-18-50-006 Training blue collar employees - HSP-18-15-001 & TCP-18-15-001 Training of employees

MAIN PI
- Training investment (HQ)

Page 106 of 124

Sysjit Management Consult LLCManagement


HRM PROCESS: 00.04 PROCESS: 00.04.05 Management Development

Development
PROCESS OWNER: Human Resource Manager

Scope

Management Development includes training and education, development planning and execution of the development plans. The process should link personal growth to the strategic direction of the organisation. The process is in place for managers.

Page 107 of 124

Sysjit Management Consult LLCManagement


HRM PROCESS: 00.04

Development
PROCESS OWNER: Human Resource Manager

MAIN RESOURCES / TOOLS PROCESS: 00.04.05 Management Development


- Management development policies

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 Output from strategic reviews: required updates to organization - Outputs from previous MDreview

PDCA

Management Development

- Succession plan for key functions - List of (high and top) potentials and resulting action plan - Individual MD Report for key function owners

DOCUMENTS
- Succession plan - Individual MD report - DDP-18-50-004 Competence Management

MAIN PI
- Successors / key function (HQ)

Page 108 of 124

Sysjit Management Consult LLC Healt


HRM PROCESS: 00.04 PROCESS: 00.04.06 Health & Safety Management

& Safety Management


Scope
PROCESS OWNER: Human Resource Manager

Health and Safety Management includes working conditions in a broader sense. The process focuses on managing and improving health and safety procedures, prevention of absenteeism and improving of working circumstances.

Page 109 of 124

Sysjit Management Consult LLC Healt


HRM PROCESS: 00.04

& Safety Management


PROCESS OWNER: Human Resource Manager MAIN RESOURCES / TOOLS
- Regulations

PROCESS: 00.04.06 Health & Safety Management

MAIN INPUT

MAIN OUTPUT

DO
- Changes in regulations - Current processes / machines

PDCA

Health & Safety Management

- Risk analyze report - Audit report - Released processes / machines - Health & Safety instructions - Health & Safety action plan

DOCUMENTS
- DDP-01-53-000 Safety instructions

MAIN PI
- Frequency & Severity accidents (HQ) - Absenteeism (HQ/RPL)

Page 110 of 124

Sysjit Management Consult LLC Strategic


MAIN PROCESS: 00.05 Strategic Purchasing Process

Purchasing Process
Key PI
- Cost - ..

PROCESS OWNER: Purchasing Manager

00.05.01

Non Product Related Purchasing

00.05.02

Supplier Selection
00.05.03

Supplier Development

Page 111 of 124

Sysjit Management ConsultNon LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process

Product Related Purchasing


Scope
PROCESS OWNER: Purchasing Manager

PROCESS: 00.05.01 Non Product Related Purchasing

The Non Product Related Purchasing Process full fills all the non product needs from the organization. (transports, energy, ..) In the most cases, the process delivers services to the total organization, in some other, agreed cases, local purchasing activities are permitted.

Page 112 of 124

Sysjit Management ConsultNon LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process

Product Related Purchasing


PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- List preferred suppliers - OCOO agreements - List mandatory suppliers

PROCESS: 00.05.01 Non Product Related Purchasing

MAIN INPUT

MAIN OUTPUT

DO
- Buying order - Transport need - MRO Warehouse need - Tooling need - Various needs (samples, ) - Energy and general services

PDCA

- Purchased part, service,

NPR Purchasing

DOCUMENTS
- DDP-06-54-013 Buying of services and NPR parts - DDP-04-61-002 Outsourcing tools

MAIN PI
- Timing (HQ) - Cost (HQ) - Quality (HQ)

Page 113 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process PROCESS: 00.05.02 Supplier Selection

Supplier Selection
Scope
PROCESS OWNER: Purchasing Manager

The Supplier Selection Process is the process that selects and groups the necessary suppliers in different categories so that the Source Process, the Innovation To Market and Strategic Purchasing Process can use these supplier lists.

Page 114 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process

Supplier Selection
PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- OCOO agreements - Philips Corporate Rules - Audit results - Quotations - Performances

PROCESS: 00.05.02 Supplier Selection

MAIN INPUT

MAIN OUTPUT

DO
- Need for component or service

PDCA

Supplier Selection

- List of preferred suppliers - List of second source suppliers - List of fade out suppliers - List of mandatory suppliers - Supplier development plan

DOCUMENTS
- DDV-54-016 Supplier selection

MAIN PI
-

Page 115 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process PROCESS: 00.05.03 Supplier Development

Supplier Development
Scope
PROCESS OWNER: Purchasing Manager

The Supplier Development Process is in place to develop the suppliers (where applicable) to the required performance level.

Page 116 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.05 Strategic Purchasing Process

Supplier Development
PROCESS OWNER: Purchasing Manager MAIN RESOURCES / TOOLS
- Audits - Improvement projects - Quick scans

PROCESS: 00.05.03 Supplier Development

MAIN INPUT

MAIN OUTPUT

DO
- Supplier development plan

PDCA

- Upgraded supplier

Supplier Development

DOCUMENTS
- DDV-54-016 Leveranciersbeoordeling

MAIN PI
- Trend on maturity grid (HQ)

Page 117 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.06 Infrastructure

Infrastructure
Scope
PROCESS OWNER: Infrastructure Manager

The infrastructure process provides and maintains the buildings and facilitations for the organisation. Key elements in this process are : buildings energy infrastructure transport equipment IT infrastructure

For the Information Technology infrastructure PSS has to follow the Philips Corporate IT standards. See separate manuals.

Page 118 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.06 Infrastructure

Infrastructure
PROCESS OWNER: Infrastructure Manager MAIN RESOURCES / TOOLS
- Methods / Tools - Corporate help-desk - Lay-out database

MAIN INPUT

MAIN OUTPUT

DO
- Existing infrastructure - 03.01 Necessary infrastructure - Legislation - 00.01. PSS Policy & Strategy

PDCA

Infrastructure

- Lay-out - Infrastructure maintenance plans - Investment plans - Updated infrastructure

DOCUMENTS
-

MAIN PI
- Cost (HQ) - Depreciations (HQ)

Page 119 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.07 Financial & Accounting Process

F&A Process
Scope
PROCESS OWNER: F& A Manager

The financial & accounting processes supports the total business and organization.

These processes have to follow the Philips Corporate Administration and Accounting Standards. See separate manuals.

Page 120 of 124

Sysjit Management Consult LLC


MAIN PROCESS: 00.07 Financial & Accounting Process

F&A Process
PROCESS OWNER: F& A Manager MAIN RESOURCES / TOOLS
- MFG-pro accounting system - Excel tools - Experienced F&A - staff

MAIN INPUT

MAIN OUTPUT

DO
-incoming invoices - BOM - OCOO - investments - outgoing invoices - hedging - wages & salaries - sales forecasts (MPS) - Belgian legislation (accounting& fiscal) - instructions Philips corporate

PDCA

F&A Process

monthly reporting towards Philips corporate control - reporting to management team : - presentation - publication - input to BBSC - quarterly forecast - annual operation plan - strategic review - annual statutory accounts - fiscal reports
-

DOCUMENTS
-

MAIN PI
timeliness reporting (HQ) accounting reliability (HQ) - AOP-reliability (HQ) - overdue % (HQ) - OCOO follow up (HQ)
-

specific F&A manual : -- DAP 55 01 21 -- DAF 55 01 54

Page 121 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production transfer Process

Transfer Process
PROCESS OWNER: Industrial Manager

Scope

The Production Transfer Process is the process that manages the production transfer (product & processes) from one site to another site within the organisation.

Page 122 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
Key PI
- CLISP - Timing

- FOR - Scrap - Efficiency

PROCESS OWNER: Industrial Manager

00.08.02 00.08.01 00.08.03

Customer agreement

Product / Process check ready to transfer

Transfer preparation

00.08.04 00.08.05

Production transfer

Project Closing

Page 123 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
PROCESS OWNER: Project Leader

MAIN RESOURCES / TOOLS Process step: 00.08.01 Customer Agreement


- Methods / Tools - Customer Forecast - Production planning

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Allocation decision - 03.04 Product / Process

PDCA

- Customer Agreement - Transfer Date

Customer Agreement

DOCUMENTS
- DDP-0910-002 : Production Transfer Process

MAIN PI
-

Page 124 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
PROCESS OWNER: Project Leader

MAIN RESOURCES / TOOLS Process step: 00.08.02 Check product/process ready


- Methods / Tools - Production documentation - Production registrations - Equipment / Tooling - Current level of different sites

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Allocation decision - 03.04 Product / Process - 02.01 Production status (finished milestones) - Available production documentation - Competence level receiving unit

PDCA

- Go decision for transfer

Check product/process ready to transfer

DOCUMENTS
- DDP-0910-002 : Production Transfer Process

MAIN PI
- FOR (HQ) - Scrap (HQ) - Efficiency (HQ)

Page 125 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
PROCESS OWNER: Project Leader

MAIN RESOURCES / TOOLS Process step: 00.08.03 Transfer preparation


- Methods / Tools - Production documentation - Equipment / Tooling - Current level of different sites

MAIN INPUT

MAIN OUTPUT

DO
- 01.03 Allocation decision - 03.04 Product / Process - 02.01 Production status (finished milestones) - Available production documentation - Competence level receiving unit

PDCA

Transfer Preparation

- Translated production documentation / Work instructions - Receiving site ready to transfer (tooling Ok, manpower plan OK, ..)

DOCUMENTS
- DDP-0910-002 : Production Transfer Process

MAIN PI
- Timing (HQ)

Page 126 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
PROCESS OWNER: Project Leader

MAIN RESOURCES / TOOLS Process step: 00.08.04 Production transfer


- Methods / Tools - Production documentation - Equipment / Tooling - production planning

MAIN INPUT

MAIN OUTPUT

DO
- 03.04 Product / Process - 03.03 Parts / glues - 03.04 Tooling / processes

PDCA

- Transfer release

Production transfer

DOCUMENTS
- DDP-0910-002 : Production Transfer Process

MAIN PI
- FOR (HQ) - Scrap (HQ) - Efficiency (HQ)

Page 127 of 124

Sysjit Management Consult LLC Production


MAIN PROCESS: 00.08 Production Transfer Process

Transfer Process
PROCESS OWNER: Project Leader

MAIN RESOURCES / TOOLS Process step: 00.08.05 Project closing


- Methods / Tools - Production documentation

MAIN INPUT

MAIN OUTPUT

DO
- Transfer release and transfer trial run report

PDCA

- Adapted and completed production documentation

Project closing

DOCUMENTS
- DDP-0910-002 : Production Transfer Process

MAIN PI
- Timing (HQ)

Page 128 of 124

Sysjit Management Consult LLC Methods


MAIN PROCESS: 00.09 Methods & Tools Definition Process

& Tools Definition Process


Scope
PROCESS OWNER: Process Owners

The Methods and Tool Definition Process is the PSS process that defines and implements the different methods and tools which have to be used in the total organisation. They can be split in two categories: Mandatory methods and tools: egg. BBSC; FMEA; SPC; Measurement system analysis; .. Other use full tools: egg. problem solving tools; tips about communication, teamwork, ; QFD; guiding books for improvement and project teams; .

Page 129 of 124

Sysjit Management Consult LLC Methods


MAIN PROCESS: 00.09 Methods & Tools Definition Process

& Tools Definition Process


PROCESS OWNER: Process Owners MAIN RESOURCES / TOOLS
- Current Methods / Tools - Competence - Standards

MAIN INPUT

MAIN OUTPUT

DO
- 00.01 & 01.03 Method or Tool requirement (internal & external)

PDCA

- Deployed method or tool

Method & Tool Definition Process

DOCUMENTS
- DDI-10-1000 Toolbox

MAIN PI
-

Page 130 of 124

Sysjit Management ConsultAnnex LLC

1 : Version Administration
Reason Remark

Version 02 03

Date 15.03.04 08.04.04

Changed sheets 115 All process sheets

Completing F&A process Indicate where wich PI is applicable

Annex 1 131 of 124 Page

Sysjit Management Consult Annex 2 :LLC Matrix


ISO/TS paragraph
4.1. 4.2 6.2.2. 4.2.1. 4.2.2. 4.2.3. 00.03.01 6.3 00.03.01 6.3.1. 00.03.01 6.3.2. 03.01 02.01 03.01 00.07 00.04

ISO/TS standard - Quality Manual


ISO/TS paragraph
7.3

Process Step
00.03.01 00.09

ISO/TS paragraph
6.2 6.2.1.

Process Step

Process Step

ISO/TS paragraph
7.6

Process Step
00.09 03.04

ISO/TS paragraph
8.4 8.5. 8.5.1. 8.5.2. 8.5.3.

Process Step
00.02 00.09

00.04

7.3.1.

02.01 7.6.1.

00.09 03.04 02.01 03.04 00.03.03 00.09

7.3.2.
7.3.3. 7.3.4. 7.3.5.

01.03 02.01
02.01 02.02 02.01 02.01 8.1

7.6.2. 7.6.3.

00.03.03 00.03.03 00.03.03 02.01 02.02

4.2.4.
5.1 5.2 5.3 5.4 5.5

00.03.01
6.4. 00.01 00.09 01 6.4.2. 00.01 7.1 00.01 7.1.1. 7.1.2. 02.01 02.01 6.4.1.

8.1.1. 7.3.6. 02.01 8.1.2. 7.3.7. 7.4 7.4.1. 7.4.2. 02.01 00.05 02.01 03.03 8.2.4. 8.2.2. 8.2.3. 7.4.3. 02.01 8.2 8.2.1.

00.09 00.04

02.01 02.02 03

01.01 03.04 03.05 00.03.02 00.09 03.04 03.04

02.01 02.01

5.5.1. 5.5.2. 5.5.3. 5.6

00.04 7.1.3. 00.04 7.1.4. 00.01 7.2 7.2.1. 02.01 02.01 01.03 00.03.04 02.01

7.5
8.3 7.5.1. 7.5.2. 03.02 03.04 03.04 8.3.1.

03.04

8.3.2. 7.5.3.
7.5.4.

03.04
03.04 03.05 03.04

5.6.1. 5.6.2. 5.6.3. 6.1.

00.02 7.2.2. 00.02 7.2.3. 00.02 01.02

03.04
8.3.3. 03.03 03.04 03.05 8.3.4.

7.5.5.

Annex Page 2 132 of 124