Professional Documents
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Property Management System DiagramThe Guest Account Guest Registration Menu DiagramGuest Accounting Menu Display Check-in Illustration Steps 1 to 10 Registration Card Diagram Registration Card PMS Hierarchy DiagramPMS Hierarchy Internet Exercise
Figure 8-1
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Check-in Illustration
The actual check-in of a guest is a very good way to illustrate the guest registration menu within PMS. The following slides illustrate the registration of a walk-in guest, that is, a guest without a reservation. What factors might a front office manager take into consideration when setting that days walk-in rate?
Figure 8-6
Step 1 is to identify the arrival and departure information, and if need be, verify with management the availability of sleeping rooms.
Figure 8-7
Step 2 is to identify the room type the guest prefers. Agents should do their best to match the guests room preferences with what is available.
Figure 8-8
Step 3 is to use the PMS system to determine what available rooms in the hotel inventory match the guests room preferences.
Figure 8-9
Step 4 is to assign a specific room number based on what PMS indicated was available.
Figure 8-10
Step 5 is to determine the tax status of the guest. If the guest works for agencies of the government, or certain not-for-profit organizations, he or she may be tax exempt.
Figure 8-11
Figure 8-12
Step 7 In this step, the front desk agent is able to make notes relevant to the guest for other employees. Because this guest is paying by check, a good practice is to note the check number in the registration menu. Also, another note was made indicating that this disabled guest may need assistance later.
Figure 8-13
Step 8 is to gather personal identification information, such as name, address, phone, and company name, if applicable. A drivers license or some other proper form of identification should be shown.
Figure 8-14
Step 9 is to verify the market code. The market code is needed to serve as a check and balance to the sleeping room rate assigned. The market code should match the rate. This is needed to uncover any possible fraud by front desk employees (e.g., reducing a rate for a friend).
Figure 8-15
Step 10 is the final step. The rate is typically assigned at the time a market code is issued. However, since this was a walk-in, and the walkin rate changes, this rate was assigned last.
Figure 8-16
Registration Card
A registration card summarizes much of the information contained in the guest registration menu of PMS. The information on the card is used to verify the accuracy of information in PMS, such as:
Arrival/departure information Spelling of the guests name Assigned rate
Figure 8-17
Figure 8-18
Card # 001
Guest Name __________________________ Company Name _______________________ Address _____________________________ Telephone ______________
PMS Hierarchy
The organization of the menus within PMS and their inter-relationship is called a PMS hierarchy. The primary menu is the front office menu. Subsequent menus are:
Reservations Menus Registration Menu Night Audit Menu Housekeeping Menu Uniform Services Menu
Figure 8-19
Reservations Menu
Registration Menu
Housekeeping Menu
Charge Routing
Room Blocking Guest Message Center Front Desk Reports
Figure 8-20
PMSInternet Exercise
This exercise exposes you to a different PMS system.
Step Step Step Step Step Step Step Step 1: 2: 3: 4: 5: 6: 7: 8: Go to the web site www.execu-tech.com Download the Hotel Demo Download 30-Day Evaluation Fill Out Basic Information Complete Download Begin Exploring the Program Navigate the Main Menu Create Your Own Reservation
Figure 8-21