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Baldrige National Quality Program

2008

Performance Excellence and Innovation

Baldrige National Quality Program


Self-Assessment

Baldrige National Quality Program

2008

Is Your Organization Ready?


It is never too early to begin using the Baldrige Criteria for Performance Excellence.

Baldrige National Quality Program

2008

Presentation Overview

What is a Baldrige self-assessment? Why self-assess? What are some tools and approaches for self-assessment? What resources are available?

Baldrige National Quality Program

2008

Getting Started
Self-Assessment . . . What is it?

The first step toward achieving organizational improvement and performance excellence A results-oriented review Adaptable to the needs of each organization

Baldrige National Quality Program

2008

Why Self-Assess?

Customers/competitors or budget drive need to change Keep pace with changes in industry Maintain a leadership position Enhance organizational learning Align actions with organizations values Keep the organization healthy Improve performance

Baldrige National Quality Program

2008

Benefits of Self-Assessment

Identify successes and opportunities for improvement Jump-start a change initiative Energize improvement initiatives Energize employees Focus your organization on common goals Assess performance against the competition Align your resources with your strategic objectives

Baldrige National Quality Program

2008

Four Tools and Approaches


1. Use Are We Making Progress? and Are We Making Progress as Leaders? 2. Take the Easy Insight assessment 3. Complete the Organizational Profile 4. Answer the 18 Criteria Item title questions 5. Conduct a full self-assessment

Baldrige National Quality Program

2008

Are We Making Progress? Questionnaires


Are We Making Progress?
Are We Making Progress as Leaders?

One questionnaire for employees, one for the leadership team Seven-category framework 40 statements, five-point scale

Baldrige National Quality Program

2008

Benefits of Are We Making Progress? Questionnaires

Determine effectiveness of your communication of strategies, goals, and messages Focus improvement and communication Measure trust Compare results Modify questions to address specific needs

Baldrige National Quality Program

2008

Easy Insight: Take a First Step Toward a Baldrige Self-Assessment


Online self-assessment tool Based on the Organizational Profile

Baldrige National Quality Program

2008

What is the Organizational Profile?

Preface to the Criteria A series of questions to help you identify The key influences on your organization The key challenges your organization faces

Baldrige National Quality Program

2008

How to Use Easy Insight

Examine each question in the Organizational Profile and determine if the question is Easy to Answer Possible to Answer Difficult to Answer Compare your answers to others

Baldrige National Quality Program

2008

Benefits of Easy Insight

Determine readiness for a more thorough self-assessment Reveal gaps and opportunities for improvement Compare your organization to others Assist with developing an action plan for improvement or preparing for a more complete self-assessment

Baldrige National Quality Program

2008

Prepare the Organizational Profile


Organizational Profile Purpose: Describe what is relevant and important Ensure common understanding Guide selection of information/data Identify gaps/lack of deployment

Baldrige National Quality Program

2008

Prepare the Organizational Profile

Organizational Description Organizational Environment Organizational Relationships Organizational Challenges Competitive Environment Strategic Context Performance Improvement System

Baldrige National Quality Program

2008

Conduct a Full Self-Assessment: Six Basic Steps


1. Identify the boundaries/scope of the assessment. 2. Select seven champions, one for each Criteria Category. 3. Select Category teams and collect data and information to answer Criteria questions.

Baldrige National Quality Program

2008

Conduct a Full Self-Assessment: Six Basic Steps (cont.)


4. Share answers to Criteria questions among Category teams. 5. Create and communicate an action plan for improvement. 6. Evaluate the self-assessment process for future improvements.

Baldrige National Quality Program

2008

Self-Assessment Resources

2008 Criteria for Performance Excellence booklets (Business/Nonprofit, Health Care and Education versions) State and local Baldrige-based programs
Baldrige Examiners Baldrige Award recipients

Conferences

Baldrige National Quality Program

2008

Additional Resources

Three Criteria booklets Are We Making Progress? Are We Making Progress as Leaders? Easy Insight Getting Started Customer Service: (301) 975-2036, nqp@nist.gov Web site: www.baldrige.nist.gov