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CIS 300 – MIS Course Introduction
Chang-Yang Lin cy.lin@eku.edu people.eku.edu/linc

Several Terms
• • • • E-World; Digital Age; Digital Firms Information Technology (IT) Information Systems (IS) Office Workers; Knowledge Workers; End-Users; End-User Managers • E-Business; E-Commerce • Business initiatives drive IT choices

Information Technology (IT) • Computer Technology (Hardware and Software)  Processing and Storing Information • Communication Technology  Transmitting information .

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CIS 300 . Trends • Managerial Challenges of IT • Course Website .MIS • The MIS Concept • Why Studying IS/MIS  What You Need to Know • System Concepts • Types of Business Information Systems  Roles.

The MIS Concept The MIS concept addresses the use of IT to improve individual and organizational performance at two levels: 1) producing “better” tangible outputs 2) developing tools and processes that allow better management decision making .

Level 1: “Better” Tangible Outputs • IT is used to make the process in producing a tangible output more efficient and more effective • Implication Issues  whether or not to use IT  selecting the proper IT  employing correct procedures for the utilization of the IT .

• Implications: Activity at this level concentrates on developing tools and processes that allow better management decision making .Level 2 : Intangible Outputs • A schematic view . and on improving the decision processes employed to make the decisions.the information/decision level • MIS involves identifying the key decisions that are related to reaching objectives. on determining the proper information needed to make these decisions.

Level 2: Goals/Objectives Decisions Information Decision Processes Data .Intangible Outputs (achieving desired objectives) The MIS Concept .

databases. people. processing. networks. software.  Components: hardware. Examples. procedures . and output data and information and provide a feedback/control mechanism • What is a CBIS?  An IS that uses IT. • What is an IS?  A set of interrelated components that collect input. outputs. and feedback/control mechanisms. process.System Concepts • What is a system?  A set of components that interact to accomplish goals  Systems can be viewed as process models in terms of their inputs.

research. textbooks  Processing mechanisms: teaching. open. faculty.System Examples • University – an example  Inputs: students. interface. service  Output: graduates  Goal: acquisition of knowledge • The Manufacturing System • Other Examples • Subsystem. adaptive Boundary Feedback .

A Manufacturing System: Generic Components Environment Feedback Signals Control Signals Feedback Signals Control by Management Control Signals Input of Raw Materials System Boundary Manufacturing Process Output of Finished Products Other Systems .

cook’s order list  Feedback: invalid entry message • Video Store IS  Inputs: rentals. Faculty. components  Processes: assembly line  Output: mini-vans  Feedback: customer surveys. rental agreement  Feedback: error repots . returns  Processes: processing software  Output: reports. Textbooks  Processes: Education/Courses  Output: graduates  Feedback: surveys. grades • Toyota Plant  Inputs: raw materials.Systems: Some Examples • University  Inputs: Students. quality reports • Fast Food IS  Inputs: consumer orders  Processes: processing software  Output: receipts.

Adaptive Systems Open Closed Adaptive Nonadaptive .System Classifications and Characteristics Subsystem System Boundary Interface Open.

usually in the form of documents. Output. Processing. Feedback/Control Output that is used to make changes to input or processing activities . Feedback/Control INPUTS Gathering and capturing raw data PROCESSING Converting or transforming data into useful outputs OUTPUTS Producing useful information.Input.

set of instructions used by people to complete a task • Procedures include the strategies. and rules for using the CBIS. • Examples: procedures describe  When each program is to be run  Who can have access to database  What is to be done in case of a disaster . methods.Procedures • Procedures . policies.

• Goal: to reduce damaged parts by 100 units • Q: Actual reduction in damaged parts using a control system is only 85 units. Effectiveness? • A: The effectiveness of the control system is 85 percent Efficiency: a measure of what is produced divided by what is consumed • an improved product • the same level product produced cheaper or faster • the improvement in the product exceeds the increased cost .System Performance Standards: Efficiency and Effectiveness Effectiveness: a measure of the extent to which a system achieves its goals.

enterprise. and security at the end user. and competitive advantage • Development Processes: How end users or information specialists develop and implement IS • The challenges of effectively and ethically managing information technologies. management. and management issues in information technologies • Business Applications: The major uses of IS for the operations.What You Need to Know • Foundation Concepts: Fundamental concepts about the components and roles of IS • IT: Major concepts. strategies. developments. and global levels of a business .

Major Roles of Information Systems Support of Strategic Advantage Support of Managerial Decision Making Support of Business Operations .

TPS Management Information Systems Decision Support Systems .Ad hoc Reports End User Computing Exec Info Sys Expert Systems SIS Electronic Business & Commerce -Internetworked E-Business & Commerce .History of the Role of IS 1950-1960 Data Processing 1960-1970 Management Reporting 1970-1980 1980-1990 1990-2000 Electronic Commerce Decision Support Strategic & End User Electronic Data Processing .

traditional accounting applications • Management Reporting: 1960s  MIS – predefined management reports for decisionmaking purposes • Decision Support: 1970s  DSS – interactive ad hoc support of the managerial decision-making process • Strategic and End User Support: 1980s  EUC. Executive Information Systems. record keeping. Strategic Information Systems • Electronic Business and E-Commerce: 1990s - . Expert Systems.Trends in ISs • Data Processing: 1950s  Transaction processing.

Finance. Distribution. and Logistics Extranets Company Boundary Engineering & Research Manufacturing and Production Accounting. and Management Intranets Advertising Extranets Consumer and Business Customers Sales Customer Service .The Electronic Business The Internet Suppliers and Other Business Partners Procurement.

or harmful to other individuals or to society? • What is the proper use of an organization’s information resources? • What does it take to be a responsible end user of IT? • How can you protect yourself from computer crime and other risks of IT? . irresponsible.Ethical Dimensions of IT • What uses of IT might be considered improper.

commodities. Bureau of Labor Statistics.179 398 410 98 427 # Change (1.S. 1999 .000) 323 440 577 68 18 84 433 146 142 32 124 Percent change 108 102 94 77 73 62 58 58 53 48 41 Quartile rank by median earnings 1 1 1 1 2 2 4 3 3 1 1 U.194 155 44 220 1.Employment Projections by Occupation: 1998 and 2008 Employment (1.000) Rank Occupation 1 2 3 4 5 6 7 8 9 10 20 Fastest growing Computer engineers Computer support specialists Systems analysts Database administrators Desktop publishing specialists Paralegals and legal assistants Personal care and home health aides Medical assistants Social and human service assistants Physician assistants Securities. and financial services sales agents 1998 299 429 617 87 26 136 746 252 268 66 303 2008 622 869 1.

079 429 299 1.749 1.754 3.056 3.584 1. secondary school Office and administrative support supervisors and managers Marketing and sales worker supervisors Teachers.198 865 2008 1.426 1. elementary school Blue-collar worker supervisors College faculty 1998 617 4.530 869 622 1.924 2.198 3.194 4.Employment Projections by Occupation: 1998 and 2008 Employment (1.000) Rank Occupation Largest job growth 1 2 3 4 7 8 13 14 15 19 25 26 27 Systems analysts Retail salespersons Cashiers General managers and top executives Registered nurses Computer support specialists Computer engineers Teachers.000) 577 564 556 551 451 440 323 323 313 263 205 196 196 Percent change 94 14 17 16 22 102 108 23 19 10 12 9 23 Quartile rank by median earnings 1 4 4 1 1 1 1 1 2 2 1 1 1 U.754 2. 1999 .913 2.847 1.061 # Change (1.620 3.611 2. Bureau of Labor Statistics.362 2.394 1.S.959 2.