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-Greetings and closings for email
-Greetings and closing depend on type of relationship you have with recipient of your email. -In your first email to the recipient, open with Dear followed by the recipients name. Usually the last name should be use for the first email exchange. Never use greetings such as Good Morning", "Hello or Hi!!!!!!Only if customers say Hi you are in the position to say the same back. -Closings follow the same rules. In a first email use formal closing such as Best regards or Sincerely.

-Greetings and closings for email
-Use proper spelling, punctuation and capitalization. Taking time to spell check and fix typos shows respect to your colleagues or customers.
- Never use the exclamation point : !!!!!!!!!!!! Or capital letters it means shouting

E.g.: NICE TO MEET YOU AGAIN!!!!!!!!!!

-Keep in mind that your colleagues are not mind readers so when you put work with With him on that project remember to precise with who and what project.

-Write short paragraphs that are to the point and refrain from jokes or sarcasm.
-Take time to be sure your email is grammatically correct.

-Greetings and closings for email
-At the end end of a request dont forget to integrate some polite words like:
-Thanks in advance -Thanks for your help -Thanks for your support -Thanks And not thank you which is quite informal. Moreover it can be added: If you need more information, dont hesitate to contact us.

-Writing effective Emails
-Purpose of this lesson: do people respond to your emails in the way you want them to or do they seem to ignore them or miss important information? Are you sure you are making the best possible impression with your emails? -Couple of simple rules will allow you to get the response that you want and will also allow you to avoid waste of time and a total understanding from the receiver from all the information you requires

Subject lines are headlines:
-A newspaper headline has two functions:

-grabbing your attention -tells you what the article is about so that you can decide if you want to read further. Email subject lines need to do exactly the same thing! Use a few well-chosen words, so that the recipient knows at a glance what the email is about.

-If your message is one of a regular series of emails, such as a weekly meeting report, include the date in the subject line.
-And for a message that needs a response, you might want to include a call to action, such as "Please reply by November 7". Remember that everyone tries to reduce the amount of "spam" email messages they receive. If you make appropriate use of the subject line, you increase the chances that your email will be read, rather than mistaken for spam and deleted without so much as a glance. Never leave the subject line blank. Emails with blank subject lines are usually spam!!!!!

Real life example

Bad example:
-Subject: Meeting

Hi Jussi,

I just wanted to remind you about the meeting we have scheduled next week. Do let me know if you have any questions!
Best wishes, Clment

Poor communication for several reasons. Why is this a bad headline? -No information about the meeting. If your calendar is full of meetings, you might even wonder which one Clment is talking about -There's certainly no clarity about the subject, or when and where the meeting's being held. -What's more, the lack of specific information makes it look like a spam email. This email risks being deleted without being read!

-Tone of the message is that of a friendly reminder. There's nothing wrong with that, but essential details are missing. If Jussi hasn't heard anything about the meeting, or has completely forgotten about it, he'll have to write back for more information which means waste of time

Good example:
Subject: Reminder of 10am Meeting Sched. 10/05 on Induction form.

Hi Jussi,
I just wanted to remind you about the meeting we have scheduled for Monday, October 5, at 10:00am. It's being held in conference room A, and we'll be discussing the new Induction form. If you have any questions, feel free to get in touch (x3024). Best Wishes, Clment

-New headline is much more specific and will come up in the list of your Outlook much more easily. -Great thing is that reader doesnt have to open the email to get most of the relevant information -Every time the reader glances at his saved emails, hell be reminded about that specific meeting


-Make One Point per Email

One of the advantages of email compared with traditional letters is that it doesn't cost any more to send several emails than it does to send one. So, if you need to communicate with someone about a number of different things, consider writing a separate email on each subject.
That way, your correspondent can reply to each one individually and in the appropriate time frame. One topic might only require a short reply, that he or she can send straight away. Another topic might require more research. By writing separate messages, you should get clearer answers, while helping other people manage their inboxes better.


If you do want to put several points in an email - perhaps because they relate to the same project consider presenting each point in a separate, numbered paragraph. This makes each point stand out, significantly increasing the likelihood that each point will be addressed. -Each individual email should be clear and concise, with the purpose of the message detailed in the very first paragraph. -Sentences should be kept short and to the point. The body of the email should contain all pertinent information, and should be direct and informative.


By separating those two important communications, the receiver will be able to find what he needs quickly in his inbox. As well as this, separating the two topics helps him to keep her saved emails relevant. Once he's done with the revisions email she can delete it, but keep the meeting reminder email until the end of the week.


Specify the response you want:
Make sure to include any call to action you want, such as a phone call or follow-up appointment. Then, make sure you include your contact information, including your name, title, and phone numbers. Do this even with internal messages. Remember, the easier you make it for someone else to respond, the more likely they are to do so!


Be a good correspondent:
-Make sure you go through your inbox regularly and respond as appropriate. -If the email needs a detail request and you dont have the information yet , dont hesitate to send a holding reply saying that you received the message and that you will answer fully soon.

-Always set your Out of office agent when you are going to be away for couple of days. Or even if you go to Olkiluoto all day long.
-Internal email: they shouldnt be too informal even if you speak to your colleagues. Remember that those mails could be printed out and viewed by people other than those for whom they were originally intended


Proper phone call:
-Prepare to focus on the conversation, stop whatever you are doing and try to smile before picking up the phone. -Always identify yourself answering the phone telling your name and the company name: Good morning, Enersense Oy.This is Silja. How may I help you? -If the speaker doesnt introduce him/herself, say, May I ask whos speaking? In this way you will not offend him/her. -Listen carefully to find out the reason the person is calling and respond appropriately. -Be sure to record the persons name, phone number and purpose of call and try to find out if the issue cant be solved by yourself.

Proper phone call:
- Be brief. Do not waste the receivers time. - Be clear. Explain the background and the purpose of your call. - Be polite. Recognize the receivers point of view. Then: Locate the person Make request: introducing yourself, giving background and making the request itself Make clear arrangement for a meeting

Remember that you only get one chance to make a good first impression!!

-Remember that Skype is a tool of communication for working purpose only at office so dont bother your colleagues during the working time to explain how was your morning corn-flakes.