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November 20, 2013

Citizens Advisory Committee

2 Metro ExpressLanes

Agenda
> Why HOT Lanes? > Early Results > Lessons Learned

3 Metro ExpressLanes

Why HOT Lanes?

> As traditional revenues decline, agencies must find new ways to maximize efficiency from existing facilities and future investments > LA County has the most extensive system HOV facilities in the Country with over 485 lane miles > Federal government has notified Caltrans that some HOV facilities have become degraded. Without changes, Caltrans and local agencies risk loss of federal transportation funds.

HOT Lanes in the U.S.

Map Credit: Chicago Metropolitan Agency for Planning

5 Metro ExpressLanes

Program Overview
> Goal: Move More People, Not More Vehicles > 1st HOT Lanes in LA County

> $290 Million Program Budget ($210 M UPA/CRD Grant)


> $142 M Transit > $129 M Toll/Roadway > $ 19 M LA ExpressPark

Business Rules
> All vehicles (except buses, motorcycles, & emergency response) required to have a FasTrak transponder > 24/7 tolling operation; HOV 3+ Toll-Free at all times > HOV2 varies per facility > SOV Pay Toll at all times > Dedicated Tow Trucks for Incident Response > Dedicated CHP > Toll Credit if Sig Alert impacts Speeds in the ExpressLanes > Tolling began for 110 ExpressLanes on November 10, 2012 and 10 ExpressLanes on Feb 23, 2013

Preliminary Results

Data as of September 30, 2013

BY THE NUMBERS

TOTAL TRIPS

18,613,955

$16,910,894 FASTRAK ACCOUNTS 176,243 TRANSPONDERS ISSUED 217,530


PRELIMINARY TOLL REVENUE EQUITY PLAN ACCOUNTS FOR LOW INCOME COMMUTERS AVERAGE TOLL (AM PEAK 5-9AM) I-110
(11 MILE TRIP)

89 NEW
VANPOOLS FORMED

3,945

I-10
(14 MILE TRIP)

$7.21
($0.66/mile)

$5.10
($0.36/mile)

TRANSIT RIDERSHIP

7,421,310
(+11.9%)
(Includes CRD funded routes from NovAugust (I-110 routes/Silver Line), and from Feb-Aug (I-10 routes)

AVERAGE TRAVEL SPEEDS (AM PEAK 5-9AM) I-110


ExpressLanes:

I-10
ExpressLanes:

64.2 mph
General Purpose Lanes:

66.1 mph
General Purpose Lanes:

47.1 mph

53.1 mph
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TOP PERFORMERS

IN THE AM PEAK HOUR, PEAK DIRECTION, AVG TRAVEL SPEEDS & TIMES

IMPROVED
ON THE I-10/I-110 GP

AVERAGE TRAVEL SPEEDS WB 10 NB 110 HOV LANE HOV LANE AVG TRAVEL AVG TRAVEL SPEEDS SPEEDS
INCREASED INCREASED

& HOV LANES.

5.2 MPH
WB 10 GP LANE
AVG TRAVEL TIME DURING AM PEAK HAS DECREASED BY

16.4 MPH

AVERAGE TRAVEL TIMES

NB 110 GP LANE
AVG TRAVEL TIME DURING AM PEAK HAS DECREASED BY

6 MIN

6.16 MIN
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Source: Caltrans Tachometer Run (May/June 2012 & May June 2013).

Traffic Performance- ExpressLanes

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EXPRESSLANE USER PROFILE


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CARPOOLERS

Fig. 5 Creating More Choices for 2-Person HOV during Peak: Grand Total = 207,821 HOV2 Toll-Free Trips vs 225,251 HOV2 Tolled Trips

Fig. 6 Complaints about Transponder Requirement & Design

Metro ExpressLanes FasTrak Transponder

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FASTRAK TRANSPONDER ADOPTION

Prelaunch

Nov 11Nov 30

Dec 2012

Jan 2013

Feb 2013

Mar 2013

Apr 2013

May 2013

June 2013

July 2013

Aug 2013

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> 99.6% of Accounts are within California > 12.5% Non-LA County Zip Codes in 42 Counties > 87.5% LA County > 1 out of every 5 accounts: City of LA

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Total Accounts Opened as of June 2013 by Household Income Bracket Illustrates Access to ExpressLanes by All Income Levels

BALANCED DISTRIBUTION ACROSS ALL INCOME LEVELS

8.4% 19.9% 36.0% 21.4% 11.9% 2.3%


Metro FasTrak Account Holders (as of June 30, 2013) and LA County Households by Household Income Bracket

32.0%

36.0%

19.9% 8.4% 12.8%

21.4% 17.4% 12.0% 11.9% 13.6% 2.3% 12.1%

(NOTE: Data for Account Holders does not include Avg Wkday Transit Ridership of 26,290)

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> 3,945 LA County Households Enrolled as of September 2013 > Mode Choice (4/30/13):
SOV 18% (14,089) HOV2 49% (38,183) HOV3+ 33% (26,101) > 6% of Equity Plan Accounts are Opened with Cash/Check > Overall, only 0.34% of FasTrak accounts are Opened w/Cash/Check

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Lessons Learned
> Invest in Superior Customer Service > Continued Marketing Campaign (i.e. USC Pilot for Events) > Improve Awareness of Discount Programs (i.e. Equity, Carpool Loyalty, Transit Rewards)

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Online Survey (August 2013)


What Could Metro ExpressLanes Do To Improve Your Experience?
Transponder -Design/Detection
Toll Amount Signage No Improvement Misc Maintenance Fee Lane Maintenance Lane Improvement Expand/ Continue Program Entry Exit Points Enforcement Eliminate Transponder Requirement Eliminate Program Discount/ Incentive Customer Service Change Minimum Occupancy Alternative Vehicles 0

3% 11% 3% 28% 3% 5% .03% 3% 22% 7% 2% 1% 1% .05% 7% 1%


1%

1000

2000

3000

4000

5000

6000

7000

8000

9000

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Next Steps
> Complete Formal Pilot Program February 2014 > Receive Public Input March 2014 > Metro Board Considers Program April 2014 (if approved, Legislative Action begins)