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Conflict Management

 Meaning

 Causes/Reasons
 Management of Conflict  Functional/constructive and dysfunctional/destructive conflict  Stimulation and resolution techniques  5-ways of addressing conflict identified by Thomas & Kilman.

conflict of interests. and fight b/w individuals. groups or organizations.  Can be internal (within oneself) or external (b/w 2 or more individuals).  Explains many aspects of social life such as social disagreement. values and interest.  arises when 2 or more parties with percieved incompatible goals seek to undermine each other’s goal-seeking capability”. .Conflict: What is it?  Is a state of discord caused by the actual or perceived opposition of needs.

 “Organizational conflict is disagreement between 2 or more organizational members or groups arising form the fact that they must share scarce resources or work activities and/or from the fact that they have different statuses. interests or values of people are incompatible and they block other’s efforts to achieve their goals. values or perceptions”.  Conflict . exists in situations where goals. goals.

. causes managers to spend much time in resolving the conflict.  Some conflict is good for organizational performance too much of it. Some levels of conflict is inevitable given the wide range of goals in the firm. however.

Habit patterns 6.Causes of Conflict 1. Excessive competition 3. Differences in goals 4. Personal characteristics 7. Differences in perception 2. Interdependence of tasks 5. Ill defined authority-responsibility relationships .

Intergroup conflict : - (different goals/common resource sharing/interdependence/different attitudes. Individual conflict: -Goal Conflict -Role conflict 2. Interpersonal conflict: .horizontal Conflict 3. values.vertical Conflict .Types of Conflict 1. beliefs) .

 Introduce changes in people.Management of Control 1. values  Add/delete individuals and groups to the existing network. structure & technology  Allow compromise/collaboration  . Stimulation of functional conflict: Bring managers with different background.  Break old teams/deptts & reorganize them  Allow open communication  Foster competition  Create an environment of creative & innovative thinking.

Management of Control…2  Resolution of dysfunctional conflict: introduce changes in org. structure  introduce participative style of management  Integrate individual goals with organisational goals  Calling meetings of conflicting parties  Conduct training programmes  Avoid action by saying information is insfficient  Compromise  Allow arbitration  Resort to rules  Relsolve conflict through consensus  .

5-Ways to address conflict 1. Collaboration: 3. Avoidance/postpone: 2. Competition: 5. Accommodation: . Compromise: 4.