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WH AT TO L OO K OUT F OR IN TH E

VIDE O?

- Gree ti ngs a cr oss di ff ere nt c ult ure s

- Dive rs e c ul tu res va lu e t hi ng s
dif fe ren tly

- Are yo u b ei ng cu ltu ra lly i ns ens iti ve ?
DISCU SSIO N
QN
As seen from the
video and from your
general knowledge,
what problems
will/may arise when
working in a
multicultural team?
What i s C Q?
A per son ’s c apa bil ity to fu nc tio n
ef fec tiv ely
in si tu ation s ch aracte ri zed by cultu ra l
di ver si ty .
(Ang, Van Dyne, & Koh, 2005; Earley & Ang, 2003; Earley & Mosakowski, 2005).
There is a need to improve the existing approach to intercultural training.

Existing Situation: Country specific knowledge imparted

Problem: Managers moving across borders in a shorter period of time
Increasing complexities of multicultural teams

Change Mechanism: Cultural Intelligence!
Ho w C an Yo u
Mak e You rs elf

Cu lt ura lly
In tellige nt?
How might CQ be cultivated?
1. Metacognitive-Cognitive Facet
Training
Metacognitive
• Knowledge: dealing with knowledge gained
under different circumstances.

• Experience: incorporating relevant
experiences as a guide for future
interactions.

Cognitive
• Processing knowledge and experience from
metacognitive mechanisms into a
How might CQ be cultivated?
2. Motivation Training
Use the knowledge and produce a
culturally appropriate response.
Adapting to new cultural surroundings.

3. Behavior Facet Training
Response needed for a given situation
Reformed Intercultural Training
DISCU SSIO N
QN
How important
is it
to be
Culturally
Intelligent?
INC REAS ING I MPORA TANC E OF
CUL TURAL IN TEL LIG ENC E
By g oi ng th roug h tr ai ni ng , w e
can….
• Reduce the adjustment problems
for the expatriate managers

Understanding different cultures
Know exactly what to expect
Avoid awkward situations
Reduce possible conflicts
Facilitate cross cultural interactions
HSBC VIDEO

What does it take to be:

The World’s
Local Bank?
Ques ti ons
, An yo ne?