One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

in Training Outsourcing Worldwide.

Know your Business
Products & Processes

Think Fresh. Deliver More

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Introduction

Think Fresh. Deliver More

Celebrity

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Think Fresh. Deliver More

Knowing Bharti Airtel Think Fresh.One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . in Training Outsourcing Worldwide.

Deliver More A bicycle component manufacturing unit 1976 1981 .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.1984 Import & distribution of products . Bharti Story Bharti Airtel – Launched operation in Delhi 1995 1982 Introduced pushbutton telephones in India Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Group Companies Bharti Foundation Think Fresh.

5 million consumers every month • Widest network covering 86 % of India covering large parts of Rural India too Think Fresh.25 % market share • Over 127 customers million satisfied prepaid • Adding 2.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Airtel • Bharti Airtel Ltd – the largest private telecom services provider of India with 30. Deliver More .

Subscriber Base in UP – West Vodafone 20% Aircel 3% Airtel 14% Uninor 2% BSNL 11% Reliance (CDMA + GSM) 20% Indicom (CDMA + GSM) 11% Idea 19% Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Subscriber Base in UP – East Vodafone 23% Aircel 2% Airtel 21% Uninor 2% Reliance (CDMA + GSM) 19% BSNL 18% Indicom (CDMA + GSM) 6% Idea 9% Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

0 IPTV Song Catcher Think Fresh. Hello Tunes Life Time Validity Concept Black Berry 8 mbps Internet Reduced STD rates M Chek SMS 2.Airtel’s Many Innovations One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Business Divisions
• Mobile Services

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

– Provides GSM services across 23 circles in India

• Telemedia
– Provides broadband and fixed telephone services in 90 cities – DTH to cities & villages

• Enterprise Services – Corporate
– Provides end-to-end telecom solutions to corporate customers

Enterprise Services – Carriers
– Provides national & international long distance services to carriers

Think Fresh. Deliver More

What it means for YOU…

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Think Fresh. Deliver More

One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. in Training Outsourcing Worldwide.

Telecom Scenario

Think Fresh. Deliver More

Deliver More .000 is termed as Urban Facts at a glance • India will add over 600 million subscribers between 2010 and 2012 • More than 50 percent will come from rural India • Rural penetration will rise from a little under 32 percent to over 40 percent by 2012 Think Fresh. Definition: Any location defined by Census as Rural which has a census population of less than 20.000 and population greater than 20.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. We are already in 2010… See the size of the opportunity you have! Think Fresh.

Deliver More . Did you know? 69% of villages have mobile network coverage Rural Middle Class has 27.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.4 million Households Increasing access to mass media Rising disposable income Think Fresh.

Modern Trade Partners in UPU Existing Big Bazzar (8) Vishal Mega Mart (12) Spencer (13) The Mobile Store (65) Hot Spot (56) One Mobile Store (8) Haariyali (Rural) (120) E Chowpal (Rural) ( 7) One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . UP Coming Restore Stores (22) Think Fresh.

Expectation of Customer from Retailers • • • • • • • Availability of Maximum Range Varity of products Attention to the customers Complaint handling SIM swapping guidance Visibility of products & counter Product information on complete range Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Expectation of Customer from MT Stores • • • • • Quality product or service Prompt delivery of that product or service Courteous service and interactions with the company’s representatives hassle-free transactions Satisfaction when a problem arises To have satisfied customers. Deliver More . This requires being aware of the expectations a customer has. it will be difficult or impossible to meet and exceed those expectations. Without this knowledge.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Think Fresh. a manager must meet or exceed customer expectations.

The Mobile Store. Haariyali & Big Bazzar One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.g. Deliver More .Business Structure – Virtualized Lapu Platform Supplies Airtel product/ service & support to There Stores e. National A/C for Lapu Unbarring is done by the MT Store – Retailer (59109) & Dist (59110) National Account Makes sales MT Stores Think Fresh.

Dist Rural/ MT Retailer Makes sales Rural / MT Retailer Think Fresh. Supplies the Product / Service Master Lapu UPE . UPW . Echoupal .Business Structure – Non Virtualized Lapu Platform Supplies Airtel product/ service & support to the rural retailers / MT Stores (Hot Spot. Spencers. Bharti Retail.Dist The stores are considered as a retailer for Lapu balance and for Activation they do not have unbarring rights (59109) work on HUB & Spoke distribution Model. & Vishal Megamart One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Deliver More . Achieving Sales Managing Outlets Process Compliance Brand Visibility Manpower Handling ( if Applicable) Think Fresh.Roles & ResponsibilitiesStore Manager / Promoters 1 2 3 4 5 One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More . Think Fresh. Sales Ensuring all range is been displayed Proposal to customer Cash collection Daily cash deposit at stores Ensuring visibility tools are put in a proper manner New product information is properly displayed Any customer proposition is properly displayed Ensuring timely submission of APEF Tele calling ( APEF Policy) Soft copy of APEF to be maintained.Roles & ResponsibilitiesStore Manager / Promoters            One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Products Overview Think Fresh. in Training Outsourcing Worldwide.One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Two Modes of Usage One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Prepaid (Pay Before Use) Modes Of Usage Postpaid (Pay After Use) Think Fresh.

Deliver More . affordable & hassle free Think Fresh. • Pay in advance for using the mobile services • Can be purchased over the counter • Instant activation • Less documentation • Convenient.Airtel Prepaid Connection One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More Free Caller line identification . Inbuilt Validity & Talk time Instant Recharge / Balance Inquiry No Rentals/Bills/Deposits Pre-activated Roaming (National & International Think Fresh.Features One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Instant recharge •No deposits •No Bills •SMS.Why Should I buy Prepaid connection? One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. •Low cost •No rentals • Free CLI •24 Hr. Deliver More . Voice Mail & Other VAS •Two – Way Auto Roaming •Total Cost Control •60 second pulse •SMS Info Services •Instant balance enquiry •STD/ISD facility till the last rupee Think Fresh.

Three Elements of Airtel Prepaid SIM Card Validity Tariff Think Fresh.Airtel Prepaid SIM Card One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More Talk time .

Deliver More .SIM Number Think Fresh.Telecom ID 91 – Country Code for India 10 – Mobile Network Code for Airtel Circle 02 07 – Month & year of manufacturing 01 – Switch Configuration (changes with every 10 lakh SIM cards) – 9424979 . Subscriber Identity Module (SIM) Card • SIM card is an intelligent chip inserted in a mobile. : 89 91 10 02 07 019424979 – – – – – 89 .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. which helps transmission and storage of voice and data • Sample SIM No.

Deliver More .g.Start Up Kit ) SIM Card (SUK) does not have a preloaded Calling Value or Validity by itself Subscriber needs to do First Recharge of a certain fixed value (e. 22 / 24 Red & Blue Plan) The number gets recharged with validity & talktime Think Fresh. Subscriber buys an Airtel Prepaid Sim card (SUK.Working of an Airtel Prepaid Card One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Process Adherence Think Fresh. Deliver More . in Training Outsourcing Worldwide.

Think Fresh. in Training Outsourcing Worldwide. Deliver More .Human Web One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Think Fresh.FRC 22(red) / 24 (blue) in MT SUK (SIM) Step 3 – Unbarring request by sending SMS to 59109 SMS Text – UN <space> (10 Digit Mobile no) <space> last 5 digit of SIM Step 4 – Forwarding the Unbarring request to 59110 Step 5 – Dialing IVR 123 & change language Step 6 – Top up recharge of any denomination Step 7 – Out going call of minimum 1 min from the unbarred no.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Prepaid Activation Process Step 1 – Document check Step 2 . Deliver More .

Deliver More . Effects of non compliance of Process If any of the steps are not followed for activation • Zero Usage (ZU) •No payment to MT partner •Disqualified from all promotions / Incentive scheme •Will disqualify from their achievement Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More .Working of an Airtel Prepaid Card One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. press * 123 * 14 digit secret code # and then the OK key or Green Call Button Think Fresh. To check account balance. press * 123 # and then the OK key (response will be an sms) To recharge.

Throw A Question One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Think Fresh.

What is an APEF? One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Airtel Prepaid Enrolment Form is a request form for a prepaid connection. It captures: –Mandatory details about subscriber –Details about the Photo Identification Proof –Details about the Proof of Address taken Think Fresh. Deliver More .

Airtel Prepaid Enrolment Form 1. Contact Phone No. Address 3. Customer Signatures 8. Contact Phone Number 6. Retailer & Distributor Code & Signature Think Fresh. Date of Birth 5.Co lour or B/w photo 1.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Father’s Name 4. Name 2. 6. Name 2. Customer Sign 5. Colour or B/W Photograph 7. Deliver More . Date of Birth 7. 3. Address.Father’s name 4.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Think Fresh.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Distributor Code & Signature Think Fresh. Deliver More . APEF: Aath Ka Dum… • • • • Name Address Father’s Name Date of Birth • • • Contact Phone Number Colour or B/W Photograph Customer Signatures • MT Store.

o APEF oSelf attested passport size photograph (color or b/w) o Proof of Address o Proof of Identity Think Fresh. Deliver More .Documents required for Prepaid One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Voter’s ID/Arms License Card/Driving License Patta copy/ Residence certificate Certificate from Gram Panchayat Ration card with stamped photograph Photo ID Card/ Student ID Card Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Caste Certificate with photograph Election commission Voter’s ID Card/Ration Card Photo ID Card by Govt. Statutory Authority/ PSU Voter’s ID/Arms License Card/Driving License Certificate form Post Master/MLA/ Gazzetted officer Certificate from Gram Panchayat/ Niwas Pramand Patra Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

What are my responsibilities pertaining to APEF as a MT Channel Partner? APEF Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More . father name.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. address & Pin Code •Signature Photograph •Self attested photograph •Attestation signatures to match the one’s on the application form ID Proof Address Proof •Self Attested by applicant •Photograph on ID to match the one on the form •Self attested by applicant •Address proof & the Address on the form to be same •Stamp/ Sign on all documents including APEF Think Fresh. Rural Retailer to check…… APEF •Completely filled •DOB .

Deliver More . CLICK If the documents are not submitted on time or are inaccurate Numbers are BARRED Services are discontinued Customer Dissatisfied Think Fresh.What happens next ? One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Number gets barred… Due to: • Incomplete APEF • Incorrect Documents • Non receipt of APEF and documents within 15 days • Negative AV • Due to lack of information on AV through a visit or call by an external agency after activation Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

•Do Not Entertain Requests for Connection if Bearer is Carrying someone Else’s Documents •Do Not Accept Any Fake Proof Of Identity & Address Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

• Once the number is barred the whole process is repeated afresh – APEF has to be filled again – Self attested passport size photograph (color or b/w ) – Proof of Address – Proof of Identity – The process of AV starts again Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Deliver More . Lets learn how to check the documents to ensure number does not get barred Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Provides self attested copy of • Address proof • Identity proof Customer fills : • APEF • Self attested forms What does the customer do ? Think Fresh.APEF Filling Procedure One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

APEF Filling Procedure One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.  Check the completeness of APEF  Correctness of submitted documents What do I do ? If everything is ok Sign. and stamp the APEF Think Fresh. Deliver More .

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. retailer & partner distributor : MSISDN has been activated Rural Retailer • Fills APEF and submits form with valid POI & POA and photographs • Dials 123 & recharges with first recharge • Receives request for new Airtel Agency APEF Agency/ Rural Distributor •Picks up APEF + Docs • Airtel Agency picks up APEF from pre-assigned + Documents from preDistrict location at a assigned location at fixed District frequency a fixed frequency.if valid or not • Picks up APEF + Docs from Retailer • Ensures APEF + Documents for all Retailers covered by it reach pre-assigned District Customer location at a fixed frequency Main City Partner Distributor SPOC Think Fresh. • Signs & validates APEF & documents connection on his distributor SIM from the retailer • Sends <MSISDN> as SMS to 59110 for final activation • Checks with retailer about • sends SMS <UN<space><MS ISDN> to 59109 • Receives SMS to unbar documents . SMS received by subscriber.

PEF Management One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Partner receives regular report on which outlets are activating CRE visits activating outlet every alternate day Airtel collection Agency. Deliver More .picks up Okay Docs from preassigned District location He checks the documents Submits documents at the preassigned District location Collects Okay documents Think Fresh.

If docs are not submitted in TAT then OG is barred on 7th Day at urban and 14 th day at rural. Irate customers APEF to be submitted again No payment to MT partner Disqualified from all promotions / Incentive scheme Will disqualify from their achievement Think Fresh.TAT of APEF Submission Urban – 7 Day’s (TAT) Rural – 14 Day’s (TAT) One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Deliver More .NCT) Completes documentation and attaches Top sheet-Televerification sheet of APEF to be submitted Checks documentation & pics APEF from store Deposits APEF at collection centers at District of Zone CRE CRE - Think Fresh.APEF Submission process Activation – Store manager / Promoter Store manager / Promoter – - One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.-ve. Store / Retailer Gets APEF filled by the customer Checks documentation Maintains Soft copy of APEF Tele verification Updates status (+ve.

Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Try Your Luck… • Participants to be divided into 4 teams • Each team is to choose 1 number as and when the turn comes • Each number when clicked would lead to a question ( numbers not to be repeated) • Marks are to be allotted in the following manner: – For each correct answer the team would be allotted 10 marks – For no question taaien taaien phish – For a wrong answer no marks are to be allotted • The questions are based on the learning’s during the session. Deliver More .

Deliver More 14 15 . 3 4 5 6 7 8 9 10 11 12 16 13 Think Fresh.Try Your Luck… 1 2 One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Question 1 What is Aath Ka Dum in APEF? 10 Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Question 2 Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 3 What are the documents required for a Prepaid connection? 10 Think Fresh.

Question 4 Why does a number get barred? 10 Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 5 Think Fresh. Deliver More .

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 6 What is a recharge? 10 Think Fresh. Deliver More .

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 7 Think Fresh.

Deliver More . Question 8 What is the process for unbarring a number? 10 Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 9 What is the methodology for recharging? 10 Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 10 Think Fresh.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Question 11 What needs to be checked by Rural Retailer while verifying the documents to be attached with the APEF? 30 Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 12 What is an APEF? 10 Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Question 13 What is the method of checking balance & validity? 10 Think Fresh.

Deliver More . Question 14 Name any 5 proof of identity.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. 10 Think Fresh.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Question 15 Name any 5 proof of address. 10 Think Fresh.

Deliver More . Question 16 Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

10% >10% Claw Back in Rs. AV Policy Claw back Slab 0 – 2% >2% . 100 / connection 400 / connection 900 / connection 1500 / connection 10 % of random no’s are picked from + ve tele verification data for Address Verification Think Fresh.5% >5% . Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Let us take situation.. Now thatayou are at the store…
You are a customer
How will you know that a particular service provider sells connections in that store ?

Will you check for the latest schemes and offers by the service providers ?

You want to buy a prepaid connection
How will you get to know about the latest schemes and plans offered by the service providers?
Think Fresh. Deliver More

What will you do ?

Where will you collect the information from ?

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

What do we understand…?

Think Fresh. Deliver More

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Importance of Brand Visibility
Increases awareness about : • Product • Brand

Increases :
• • • •

Number of walk ins Word of mouth Goodwill Sales

Think Fresh. Deliver More

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Reasons for Merchandising… • To communicate in new that and you are engaged activities different • To attract paying customers in sufficient numbers to support the activities Think Fresh.

Remember the basics… • Visual: To make ability visible for customers • Merchandising: All measures which support sales • Visual Merchandising: To send visual and emotional loaded messages to customers which support pleasure of shopping activity Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Recall & Retain… Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Its job is to… • Inform • Direct • Excite • Recall • SCREAM & Sell Think Fresh. Deliver More .

in Training Outsourcing Worldwide.One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Communication Elements Think Fresh. Deliver More .

Deliver More . Classification Permanent •Backlit Translite Box Semi-Permanent •Posters •Danglers •Shelf Strips •Wobblers •Leaflet Dispenser In shop •5 Piece drop down SUK Hanger •Retail Visibility Unit •Wall Branding •SUKs •Ready Reckoner •Umbrella •Canopy •Buntings •Cloth Banner •PVC Banner •Gates •Glow Sign Board Out shop •Non-Lit Signage •Flange •Poster Display Unit Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Brand Visibility Merchandising Elements Shelf Strip Kiosk Dangler A4 sheet Floor Standees Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

hung with nylon thread from the roof shading or frontage of the outlet Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Cloth/PVC banner • The PVC Banners should be used as out shop branding material. Deliver More .

Poster : RC. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. HBO & VAS • Posters to be used as in shop branding material for retail outlets. Think Fresh. There will be 3 basic communication through posters.

Posters inside shops • Best at eye level One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . • Multiple posters of the same creative should be pasted • None to be pasted below 3ft and above 8ft • Avoid ceilings Think Fresh.

• Preferably visible from outside the store • Behind the billing counter Think Fresh.Ready Reckoner • Pasted in a clear space on the wall • At the entrance to the store One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Deliver More .Shelf Strips • Cover up the back of the shelf or the side panels of the shelf carrying the One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. connections or handsets Think Fresh.

• Each RD to be given 1 Canopy for doing promotions • To be used for distribution of leaflets and product explanation and briefing to customers Think Fresh.Canopy One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Danglers • Non intrusive placement • Hung from the ceiling • 3D danglers to be placed prominently close to the entrance of the store Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Buntings • Bunting outside the shop at the entrance running below the signage board Think Fresh.

Points to Remember…. • The following communication elements are mandatory to be placed at the MT Store: – Posters – A 4 Sheet – Glow Sign – Non.Lit Signage – Flange Any one Think Fresh.One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

in Training Outsourcing Worldwide. Selling Skills Think Fresh.One of the Top 15 Emerging Leaders One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More .

Greet & Acknowledge the Customer Listen to his requirement Ask open ended questions (if required) Analyze the need Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Propose a solution. recommending Airtel Clarify Doubts Close the Sale Build Relationships Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

Think Fresh. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Deliver More . Role Plays Think Fresh.

Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Know your Numbers… 1 SIM APEF Barring 2 4 3 Documents Think Fresh.

Best Summary • Divide participants into groups of 4 people • Pass out an index card to each group • Have them summarize the information you shared during your lecture on the card • Review each of the summaries when all groups are done • Write out a composite on a whiteboard or flipchart sheet and have the class copy it down in their notes. leave space for this information Think Fresh. When using a workbook. Deliver More .One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide.

One of the Top 15 Emerging Leaders in Training Outsourcing Worldwide. Sultanpur. Mandi Road. New Delhi-110030 Tel: 91-11-46001100-01.bhartiresources. Fax: 91-11-46001111 E-mail: contactus@bharti. Website: www. Thank you Bharti Resources Limited Neelagagan.in.com Think Fresh. Mehrauli. Deliver More .