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Effective Communication


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AFIFAH ALFYANITA
ANGGITA TIARA PRAMADIAZ AZIZAH AFDILA PUTRI

1110312055
1110312060 1110313018

GROUP 25D
Tutor : Drs. Julizar, M.Kes, Apt


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DEO CERLOVA MILANO
INDAH PERMATA SARI NAZLA PUTRI SUKMA NOVI YUDIA NURUL FITRI KHUMAIRA PUTRI SRI KARTIKA RISKA FITRIANA HERMAN VADHANA TRUNAKARASU

1110312145
1110312085 1110313048 1110313078 1110312025 1110311025 1110311025 1110314001

Friday, 19 August 2011

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because grandmother’s hearing had been decreased significantly. brought by her grandson to the clinic with complaints after two days that she could not get up of bed after falling in the bathroom and his grandmother also refused to eat. Her grandson tells about the incident to the doctor. the doctor asked the nurse to help him prepare the infusion. Omi.Scene 2 : Mrs. Doctors said there has been a fracture of the collum femoris dextra on Mrs. the doctor performs the examination by showing empathy to the grandmother who looked in pain. Omi Mrs. Omi. Then after asking permission to the grandmother. Because the grandmother looked tired and weak. 75 year old. The doctor listened attentively and nodded his head several times. Then the doctor .

This presentation is about HIV/AIDS day. Omi’s grandson. After providing care to the Mrs. Omi. how does a doctor do an effective communication with patients and other relevant personnel? . doctor refers to the nearest hospital. After the grandmother’s condition get well. because perhaps the grandmother would likely be operated. it is better to negotiate first with the child and her nephew. As a medical student. Before that.gave the receipt to Mrs. the doctor went to the subdistrict office to show a lecture about how HIV transmission in high school students in these districts.

Terms and Concepts .

 Fracture  Empathy  Infusion  Active Listening  Collum Femoris Dextra  Community Health Care Centre  Effective Communication  Surgery  Hospital  Referral  Receipt  HIV  AIDS .

Problems .

 How is the effective communication between a doctor and a patient?  Why a doctor have empathy to the patient?  What is the advantage of effective communication?  Why is active listening important in the communication between doctor and patient?  What is the difference between verbal communication and non verbal communication?  How does a doctor show his empathy?  What is the role of public health centered as unit public health implementation?  What are informations that must be obtained by a doctor .patient. and medical staff?  What barriers are found of communication between a doctor and patient? .

 How is the role of receipt as communication model between doctor and patient?  How is the procedure of refferal the patient?  How is the roles between doctor and medical staff other?  How is the influence culture of communication?  How do we apply effective communication with Minangkabau culture?  Why must the communication staff adapt with Minangkabau culture? .

Problems Analysis .

2. . Analyze patient complaints. Why a doctor have empathy to the patient? A doctor has a sense of empathy toward patients so that patients feel valued. 3.How is the effective communication between a doctor and a patient? Effective communication between doctor and patient is about how doctors are able to: 1. Respect the rights of patients. Foster social sense of the patient. feel comfortable in submitting complaints.

Prevent malpractice.What is the advantage of effective communication? Advantages of effective communication: 1. Why is active listening important in the communication between doctor and patient? Active listening is needed in communication between doctors and patients to the occurrence of good and effective communication between doctor and patient. Establish a good patient relations. . 2.

5. Non-verbal communication is message with signs. 4.What is the difference between verbal communication and non verbal communication? The differences in verbal communication with non-verbal communication: 1. How does a doctor show his empathy? How to show a sense of empathy: 1. 2. Show interest. gestures. 3. Give full attention to the patient. Eye contact. Don't be rush. . 2. Verbal communication is communication with the audiovisual. Encourage patients to speak.

What are informations that must be obtained by a doctor . If the patient is not capable of being treated in the new health centers refer patients to hospital. .patient.What is the role of public health centered as unit public health implementation? Health center can serve as a reference for the initial stages of the illness. and medical staff? Information obtained from a physician (perceived symptoms of patients).

3.What barriers are found of communication between a doctor and patient? Barriers to effective communication: 1. Physiological: disabled. . Culture: language. patient’s feeling. elderly. How is the role of receipt as communication model between doctor and patient? Prescribing role in effective communication is: a recipe as a medium of communication through writing. 2. Psychological: mental illness.

Mutual respect for one another. 2.How is the procedure of referral the patient? Procedures in referring patients: 1. Responsibility. Patients go to the expert doctor who is designated by the general doctor. 3. The doctor wrote a referral to a specialist. Coordination. 4. 2. . 5. How is the roles between doctor and medical staff other? Roles between doctor and other medical personnel: 1. Cooperation (complementary). Aware of the role and duties of each other.

3. is intended for people older than us. How do we apply effective communication with Minangkabau culture? How to talk. Culture affect society. especially in the Minangkabau are known as "Kato nan Ampek". Kato Mandata. is intended for people younger than us. 1. . 4. Kato Malereng. 2. is intended for people the same age as us.How is the influence culture of communication? Influence of culture in communication is very important. Kato Manurun. Kato Mandaki. is intended for people we will respect him. besides this is done in order to avoid misunderstandings.

. We must also respect and appreciate the patient.Why must the communication staff adapt with Minangkabau culture? Adjust to the cultural imperative. So that we can assure our role as physicians as well.

Scheme .

Communication Effective Communication Participated Persons Type Influential Factors Active Listening Doctor Verbal Active Speaking Patient Non-Verbal Patient’s Family Medical Workers .

Learning Objectives .

 Students are able to describe characteristic of effective communication and the purpose. .  Students are able to describe kinds of effective communication.  Students are able to describe advantage of effective communication.  Students are able to describe factors which affect effective communication.  Students are able to describe communication interactions between parties involved in communication in medicine.  Students are able to describe how to communicate and make decisions in Minangkabau culture.  Students are able to describe procedures and forms refer patients.  Students are able to describe how the docter show his empathy. Students are able to describe principle of effective communication.