Professional Documents
Culture Documents
Support Systems
Principles and Learning Objectives
• Good decision-making and problem-solving
skills are the key to developing effective
information and decision support systems.
• Programmed decisions
– Structured situations with well defined relationships
– Quantifiable
– Management information system
– Easy to computerize
• Nonprogrammed decisions
– Rules and relationships not defined
– Problem is not routine
– Not easily quantifiable
Problem Solving Approaches
• Design engineering
• Process control
– Computer-assisted manufacturing (CAM)
– Computer-integrated manufacturing (CIM)
– Flexible manufacturing system
• Financial models
– Cash flow
– Internal rate of return
• Graphical models
• Project management models
The Model Base
Data-driven versus Model-driven
DSS
• Data-driven DSS - primarily performs qualitative
analysis based on the company’s databases
• High payoff
• Preserve scarce expertise
• Distribute expertise
• Provide more consistency than humans
• Faster solutions than humans
• Training expertise
Components of an Expert System
Knowledge Base
• Domain expert
• Knowledge engineer
• Knowledge user
Participants in Developing and Using
Expert Systems
Domain Experts
• Entertainment
– Star Wars Episode II: Attack of the Clones
Useful Applications