You are on page 1of 33

SEVEN PARADIGMS FOR EFFECTIVE AND EFFICIENT MANAGEMENT

STEPHEN R.COVEY

By A V RAMAKRISHNA

Knowledge It is a change that is motivated by a higher purpose, by the willingness to subordinate what you think you want now for what you want later. (what to, why to)

PRINCIPLES OF PERSONAL VISION
Skills (How to) Desire (want to)

EFFECTIVE HABITS
Internalized principles and patterns of behavior
(Habit is the intersection of Knowledge, Skill and Desire.)

2

THE MATURITY CONTINUUM
DEPENDENCE
INFANCY TO ADULTHOOD YOU take care of me; YOU come through for me; YOU did`nt come through for me; I blame YOU

INDEPENDENCE

PARADIGM OF I I can do it; I am responsible; I am self-reliant; I can choose;

INTERDEPENDENCE

PARDIGM OF WE WE can do it; WE can co-operate; WE can combine our talents abilities and 3 create something grater together;

. is not an act. then.THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE 1 7 PRIVATE VICTORY SHARPEN THE SAW PUBLIC VICTORY 1 BE PROACTIVE 4 BEGIN WITH THE END IN MIND THINK WIN/WIN SEEK FIRST TO UNDERSTAND. ARISTOTLE 1 . but a habit.. Excellence. THEN TO BE UNDERSTOOD 2 5 6 PUT FIRST THINGS FIRST 3 SYNERGIZE We are what we repeatedly do.

PROACTIVE MODEL (Subordinate feelings to values) FREEDOM stimulus TO CHOOSE Response SelfAwareness Imagination Independent Conscience Will Responsibility=Response ability (ability choose your response) 4 .

problems in the environment & circumstances over which they have no control .PROACTIE FOCUS Circle of REACTIVE FOCUS Circle of concern 5 Circle of Influence Circle of influence Concern (Positive energy enlarges (Negative energy reduces the circle of Influence) the circle of influence) They focus on the weakness of other people.

and 3. within our circle of influence. INDIRECT CONTRL NO CONTROL . We do not empower them to control us. These are the Private Victories of Habits 1. These are Public Victories of habits 4.THREE PROBLEM AREAS Problems involving our own behavior. 2.and 6. 5. Involves taking the responsibility to change the line on the bottom on our face-to smile genuinely & peacefully accept these problems and learn to live with them even though we do not like them. DIRECT CONTROL Solved by working on our habits. Solved by changing our methods of influence.

Imagination & Conscience Doing Right Things “Determines whether Ladder is leaning against right Wall. “Efficiency in Climbing Ladder” NO MANAGEMENT`S SUCCESS CAN COMPENSATE FOR FAILURE IN LEADERSHIP .PRINCIPLES OF PERSONAL LEADERSHIP BEGIN WITH THE END INMIND -HABIT 2 (Start with clear understanding) ALL THINGS ARE CREATED TWICE FIRST CREATION-MENTAL SECOND CREATION -PHYSICAL LEADERSHIP MANAGEMENT By self awareness.” Doing Things right.

It embraces judgement. discernment. CENTER (OF CENTER OF INFLUENCE) Faculty or capacity to act. your source of direction in life. which tells you GUIDANCE what is happening out there.your sense of balance. It is the vital energy to make choices and decisions.AT THE CENTER SECURITY your sense of worth. WISDOM Your perspective on life. POWER . It is also the capacity to overcome deeply embedded habits and to cultivate higher & more effective ones.your basic personal strength or lack of it.your internal frame of reference. your under standing of how the various parts and princepals apply and relate to each other. encompassed by your map. your emotional anchorage. your identity. the strength and potency to accomplish something. are standards or implicit criteria that govern decisionmaking and doing.your self-esteem. comprehension.

pressing problems Popular activities IV ACTIVITIES Trivia.THE TIME MANAGEMENT MATRIX URGENT I ACTIVTIES I Crises ACTIVTIES Pressing Problems Crises Dead line driven projects NOT URGENT II ACTIVITES Prevention. recreation Pressing Problems Dead line driven projects III ACTIVITIES Interruptions. some reports Some meetings proximate.busy work Some mail Some phone calls Time wasters Pleasant activities Important = Value adding activity Urgent = now .PC activities Relationship building Recognizing new opportunities Planning. some calls Some mail.

III •Total irresponsibility •Fired from jobs. •Dependent on others or institutions for basics IV . • Management •Always putting out Fire II IV I III II RESULTS IV III •Short term focus •Crises management •See goals plans worthless •reputation chameleon type •Feel victimized.perspective •Balance •Discipline •Control •Few crises RESULTS.MANAGEMENT STYLES I RESULTS •Stress •Burnout. out of control •Shallow or broken relationships I II I II RESULTS •Vision.

YOUR PARADIGM IS THE SOURCE OF YOUR ATTITDES & BEHAVIORS FAMILY MONEY SPOUSE WORK SELF PRINCIPLES POSSESIONS RELIGEON PLEASURE ENEMY FRIEND .

•Never compromise with Honesty. •Do not fear mistakes. •Facilitate the success of subordinates.... •Develop one new Proficiency every year.. •Be orderly in person and in work. •Seek and merit Divine Help. •Keep a sense of Humor.. •Obtain council of Others. •Maintain positive Attitude. .RESCRIPTING.. •Hustle while you wait. •Be sincere yet decisive..PARADIGM SHIFTING START WITH A PERSONAL MISSION STATEMENT •Remember People involved •Here both sides before Judging. •Plan tomorrow`s work to-day.

FOUTH GENERATION OF SELF MANAGEMENT People are more important than things 1 2 3 4 5 It is principled It is conscience . It gives greater context through weekly organizing (with daily adaptation). The key is not to prioritize what`s it on your schedule but schedule your priorities you think (Effectiveness with people & Efficiency with Things ) . including values & long term goals It helps you balance your life by identifying Roles.directed It defines your unique mission.

. 3 SCHEDULING 4 DIALY ADAPTING Daily planning becomes more a function of daily adopting.BECOMING A QUARANT II SELF-MANAGER FOUR KEY ACTIVITES 1 IDENTIFYING ROLES Indicating different areas in which you wish to invest time and energy on a regular basis. Look at the week ahead with your goals in mind and schedule time to achieve them. 2 SELECTING GOALS Two or Three important results you feel you should accomplish in each role during the next seven days. relationships and experiences in a meaningful way. of prioritising activities and responding to unanticipated events.

PRINCIPLE CENTERED ORGANISING MISSIOM STATEMENT ROLES GOALS LONG TERM ORGANISING SCHEDULE ROLES GOALS PLANS DELEGATE WEEKLY ORGANISING .

invested individuals interact. No deal means that if we cannot find a solution that benefit both.no demands. It is most realistic at the beginning of a business relationship .No Deal.the result will be Lose / Lose. when two determined.credentials. WIN / LOSE LOSE / WIN LOSE / LOSE WIN WIN / WIN OR NO DEAL A person with win mentality thinks in terms of securing his own endsand leaving it to others to secure theirs.possessions or personality to get their way. we agree to disagree agreeably. Lose / win is worse than win / lose because it has no standards. People use position. power. In negotiation they usually give in or give up. no vision.SIX PARADIGMS OF HUMAN INTERACTION WIN / WIN It is a frame of mind and heart that constantly seeks mutual benefit in all Human Interactions Win/Lose is the authoritarian approach.that is . When two win / lose people get together .stubborn. ego. no expectations.

COURAGE Vs CONSIDERATION MATRIX CONSIDERATION LOSE / WIN WIN / WIN LOSE / LOSE WIN / LOSE COURAGE LOW HIGH .

Relationship of five Dimensions 1 2 3 WIN / WIN WIN / WIN WIN / WIN CHARACTER RELATIONSHIPS AND AGREEMENTS PROCESSES 4 SUPPORTIVE SYSTEMS 5 . and it embraces five inter dependent dimensions of life.FIVE DIMENSIONS OF WIN-WIN THINK WINWIN IS THE HABIT OF INTERPERSONAL LEADERSHIP The principle of Win-Win is fundamental to success in all our interactions.

everything builds on that foundation. power or profiteven with those who help in the production. Management and Leadership. Habits 1. People with Scarcity Mentality have a very difficult time sharing recognition and credit. Making and keeping meaningful promises and commitments is Integrity. There is plenty there for everyone. Respect for this quality is deeply ingrained in the theory of Human interaction. There are three traits for Win/Win paradigm. MATURITY ABUNDANCE MENTALITY . 2.and3 help us develop and maintain integrity. INTEGRITY It is the value that we place on ourselves.1 CHARACTER Character is the foundation of WIN /WIN. Maturity is the balance between courage and consideration.

technical.) within which results are to be accomplished. we build and maintain Win / Win Relationships. 2. and appreciation for that person and for the other point of view. 4. The Trust . from hovering supervision to self supervision. shifting the paradigm of productive interaction vertical to horizontal. 5. Consequences specify. from positioning to being partners in service. natural and logical. is the essence of Win/Win. Respect. the Emotional Bank Account. You make deposits into the Emotional Bank Account through genuine courtesy. They are Performance Agreements or Partnership Agreements. Accountability sets up the standards of performance and the time of evaluation.good and bad. Guidelines specify the parameters (principles. Dealing with Win/Lose is the real test of Win/Win. Resources identify the human. . In Win/Win agreement five elements are made clear:1. or organizational support available to help accomplish the results.etc. financial. policies.2 RELATIONSHIPS From the foundation of Character. 3. Desired results (not methods) identify what is to be done and when.what will happen as a result of the evaluation. Without Trust the best we can do is to compromise. 3 AGREEMENTS From relationships flow the Agreements that give definition and direction to Win/Win.

3.4 SYSTEMS Win / Win can only survive in organization when systems support it. 2. 5 PROCESSES There is no way to achieve Win/Win ends with Win/Lose or Lose/win means. If you talk win/win but reward win/lose. you have got a losing program on your hands. (Habits 5&6 deal directly with two elements of this processes. 4. See the problem from the others point of view. Really seek to understand and to give expression to the needs and concerns of the other party as well as better than they can themselves. Identify possible new options to achieve those results. Organizations seeking win/win solutions should become involved in the following four-step process:1. You basically get what you reward. Determine what results would constitute a fully acceptable solution. Identify the key issues and concerns (not positions) involved. .

. Honesty is conforming our words to reality. ATTENDING TO THE LITTLE THINGS KEEPING COMMTMENTS CLARIFYING EXPECTATIONS SHOWING PERSONAL INTEGRITY APOLOGIZING SINCERELY WHEN YOU MAKE A WITHDRAWAL. THERE CAN BE NO FRIENDSHIP WITHOUT CONFIDENCE AND NO CONFIDENCE WITHOUT INTEGRITY . This takes investment of time and effort. It is a sense of safeness you have built with the other HUMAN BEING. Honesty is telling the truth. We project out of our own autobiographies what we think other people want or need.INTERDEPENDENCE THE EMOTIONAL BANK ACCOUNT SIX MAIOR DEPOSITS UNDERSTANDING THE INDIVIDUAL Do unto others as you would have others do unto you. little forms of disrespect make large withdrawals. little unkindnesses. There is not a more massive withdrawal than to make a promise that is important some one & then not come through The deposit is to make the expectations clear and explicit in the beginning. Integrity is conforming reality to our words. when we make withdrawals from the emotional bank account we need to apologize and we need to do it sincerely. It is an amount of TRUST that has been built up in a relationship. Small Discourtesies .

you see the World the way they see the world You understand how they feel. EMPATHIC LISTENING FOUR AUTOBIOGRAPHICAL RESPONSES EVALUATE PROBE Question ADVISE Counsel INTERPRET Disfigure Agree/Disagree . In empathic Listening. Speaking. and Listening but few of us have any training in Listening. They filter every thing through their paradigms. but they listen with intent to reply. Empathic Listening gets inside other person`s frame . reading their autobiography into other people`s life. So we should seek first to understand. then to be understood--HABIT 5 Most people do not seek to understand. but also with your eyes and heart and listen of feelings for meaning. you listen not only with your Ears.PRINCIPLES OF EMPATHIC COMMUNICATION The Heart has its reasons which Reasons know not of ------PASCAL CHARACTER AND COMMUNICATION We spend most of our time in Reading.

IT IS AT A VERY ESSENTIAL.PROBLEMS ARE PC.TO-ONE LEVEL. THAT WE LIVE PRIMARY LAWS OF LOVE AND LIFE.OPPERTUNITIES BY RECOGNIZING THAT THE P/PC BALANCE IS NECESSARY TO EFFECTIVENESS IN AN INTERDEPENDENT REALITY. . WE ENCOURAGE OTHERS TO LIVE THE PRIMARY LAWS OF LIFE. WHEN WE LIVE THE PRIMARY LAWS OF LOVE. WE CAN value OUR PROBLEMS AS OPPERTUNITIES TO INCREASE PC. ONE.THE LAWS OF LOVE AND THE LAWS OF LIFE WHEN WE MAKE DEPOSITS OF UNCONDITIONAL LOVE. P.

IT MEANS--YOU ARE IN ALIGNMENT WITH THE EMOTIONAL THRUST OF ANOTHER PERSON`S COMMUNICATION IT IS THE LOGIC.THEN TO BE UNDERSTOOD PEOPLE WANT TO BE UNDERSTOOD FIRST. TO DISCOVER TRMENDOUS DIFFERENCES IN PERCEPTION. WIN / WIN REQUIRES A HIGH DEGREE OF BOTH. FOLLOW THE SEQUENCE OF GREEK PHILOSOPHY 1 ETHOS 2 PATHOS 3 LOGOS THE FIATH THE PEOPLE HAVE IN YOUR INTEGRITY & COMPETENCY THE EMPATHIC SIDE.SEEK FIRST TO UNDERSTAND …. THE REASONING PART OF PRSENTATION . YOU LEARN TO LISTEN DEEPLY TO OTHER PEOPLE. SEEKING TO UNDERSTAND REQUIRES CONSIDERATIONSEEKING TO BE UNDERSTOOD REQUIRES COURAGE.

. genuine and respectful.LEVELS OF COMMUNICATION HIGH Synergistic (Win / Win ) 1+1=11 TRUST Respectful ( Compromise ) 1+1=1.5 Defensive ( Win / Lose or Lose / Win ) LOW LOW 1+1=0 COOPERATION HIGH The respectful communication is not defective or proactive or angry or manipulative. but it is honest . It is not creative or synergistic.

REASONABLE. AND ECONOMIC POSITVE FORCES . you will unfreeze them and loosen them and create new insights that transform them to driving forces. NEGATIVE. CONSCIOUS.FORCE FIELD ANALYSIS IN an Interdependent situation. Increasing the driving forces brings results for a short while and will be opposed by the restraining forces sooner or later. Synergy is powerful in dealing with negative forces that work against growth and change. and shared goals are created and the enterprise moves up. But when you introduce the synergy of the skill of Habit 5 and interaction Habit of 6 to work directly on the restraining forces. EMOTIONAL. AND SOCIAL/PSYCHOLOGICAL OPPOSING FORCES RETARDING FORCES DRIVING FORCES POSITIVE. LOGICAL. UNCONSCIOUS.

ALL NATURE IS SYNERGISTIC EVERY THING IN NATURE IS RELATED TO EVERY THING ELSE SYNERGY IN SEVEN HABITS ARE IN RELATIONSHIP TO ONE ANOTHER AND NOT JUST IN THE INDIVIDUAL HABITS. THE DEVELOPMENT OF UNITY AND CREATIVITY WITH OTHER HUMAN BEINGS. TEAM BUILDING. SYNERGY IS EFFECTIVENESS IN INTERDEPENDENT REALITY. YOU CAN SIDE STEP NEGATIVE ENERGY. . YOU C\N BE SYNERGISTIC WITH YOURSELF EVEN IN THE MOST OF VERY ADVERSIAL ENVIRONMENT.IT IS TEAM WORK. YOU CAN SEE GOOD IN OTHERS AND UTILISE THAT GOOD.

but as they are. not as it is. Diversity in Important Things Generosity in All Things Synergy is the essence of principle centered Leadership.SYNERIZE - HABIT 6 (Principles of Creative Cooperation) Synergy means that the whole is greater than the sum of its parts. It catalyzes. new alternatives and new options.is the essence of Synergy . Valuing the differences. . unifies and unleashes the greatest powers within the People. When you are communicating synergistically you are simply opening your mind and heart and expressions to new possibilities.the mental. All people see the world. the psychological differences between people. MOTTO Unity in Crucial Things. It means that the relationship the parts have to each other is a part in and of itself. emotional.

The more Quadrant II renewing activities we can do (HABIT 7) the more we seek to understand first (HABIT 5) the more effectively we can do for Synergistic win/win solutions (HABITS 4&6) The more improvement in any of the habits that lead to Independence (HABITS 1. 2 &3) the more effective we will in the Interdependent Solutions (HABITS 4.5&6) and renewal (HABIT 7) is the processing of renewing of all the six habits. .SYNERGY IN RENEWAL SERVICE IS THE RENT YOU PAY FOR THE PRIVILAGEOF LIVING ON THIS EARTH The more proactive we are (HABIT 1) the more effective we can exercise personal Leadership (HABIT 2) and Management (HABIT 3) IN OUR Life.

Visualizing. Nutrition. H5 Synergy. Stress Management H2 H3 MENTAL Reading. Intrinsic Security H6 H2 SPIRTUAL Value Clarification. Study & Meditation . Planning Writing SOCIAL/EMOTIONAL H 4 Service.SHARPEN THE SAW HABIT 7 PRINCIPLES OF BALANCED SELF-RENEWAL (Don`t be only busy in sawing.) FOUR DIMENSIONS OF RENEWAL H1 PHYSICAL Exercise. Empathy. sharpen the saw periodically.

but ability to do has increased .commit and do increasingly to higher planes. the result will surely come. effective life. That which we persist in doing becomes easier. INSIE OUT Be proactive .THE UPWARD SPIRAL Moving upward a spiral requires us to learn. As we plant the seed and patiently weed and nourish it.begin with the end in mind and work from the inside out. we begin to feel the excitement of real growth and eventually taste the incomparable delicious fruits of congruent.not that the nature of task is changed.