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Pr es en tation

on
Oper ati ons
Mana gemen t
What is ERP ?
ER P st an ds for Ent erpri se Re source
Plann in g. It is an int egr ated inform at ion
syst em tha t serv es al l depa rt ments
wit hi n an enterp ri se or we ca n sa y th at it
is a way to int egra te the da ta and
proce sse s of an orga ni zation into one
sin gle sys tem.
Why ER P?
• Th e acco unts dep ar tmen t per so nnel can act
in dep en de ntly . The y don't hav e to be be hin d
the te chn ical pe rso ns eve ry time to reco rd the
fina nci al tran sact io ns.

• Ensur es quicke r processi ng of inf ormat io n an d


redu ces th e bu rden of pap er wo rk.

• Serv in g the cu sto mer s efficien tly by way of


pr omp t re sp onse and foll ow up.

• Di sp osi ng qu erie s immed iat el y an d fac ilita ti ng


the payme nt s from cu st omer s wi th ease an d
wel l ahead of the sti pul at ed dead lin e.
Con t. .
• It hel ps in hav in g a say over yo ur co mp et ito r
an d ad ap tin g to the wh ims and fan cie s of the
mar ke t a nd busi ne ss fluctu ati ons.

• Th e swi ft mo ve men t of goods to rura l areas an d


in lesse r kn own places has now beco me a
real it y wit h the use of ERP.
Op er ati ons Ma nagem ent

Op erati ons ma na geme nt is an ar ea of


busi ness tha t is conce rned wi th the
product ion of goo ds and servi ce s, and
involv es the resp onsi bi li ty of ens uri ng
tha t busi ness ope rati ons ar e ef fi cient and
eff ecti ve. It is the man ag ement of
resource s, the di st ri but ion of goods and
service s to cust ome rs, and the anal ysi s
of qu eue syst ems.
Or igin
of
Op eration s
Man ag eme nt
El eme nts of O. M.
• Procurement (P ur cha sing ) Pr actices

– Var ious Pe rs pe ctive s

• An In trod uction to Su pp ly Ch ain Ma nag ement .

• Se tti ng Sup plier Cos t Targ ets : -- Beyond the Bas ics
(exc el lent ov ervi ew s of variou s as pects ).

• Barteri ng You r Serv ices or Prod ucts .


Managemen t Con trol
and
Coord inatin g Fu nct ion

• Var ious Pe rs pe cti ve s

– Ad min ist rat iv e Cont rols.


– De le ga ti on.
– Fin ancial Man age men t.
– Qu ali ty Cont rol an d Op era tio ns Ma nag emen t.
– Ri sk, Safet y an d Lia bi lit ies.
Pr odu ct an d Ser vic e
Man ag ement
• Var ious Pe rs pe cti ve s
– App roa ches to Dev el opin g Produ ct s and Ser vi ce s.

– Produ ct Id ea (Are You Plannin g a New Bu sin ess Ar ou nd You r


Ne w Ide a?).

– Produ ct Ev alu ation -- Ca n You r Ide a Be com e a Viabl e Product


orServ ice ?

– Produ ct Dev elopm ent -- Bu ildi ng You r Prod uct or Serv ic e.

– Produ ct Produ ct ion -- Ongoin g Bu ildi ng of Produ cts or


Ser vi ce s.

– Produ ct Dis tri bu tion , Ad ve rt is ing and Promot ion , Sales and
Ser vi ce .
Qu al ity Mana geme nt

• Benc hma rki ng.


• Continuo us Im pro ve ment .
• Fail ure Mode and Eff ects Ana lys is .
• Tot al Qual it y Impr ovement (TQM) .
In ventory
Management
and
Configur ation
Manag em ent
Facilities Manag eme nt

• Vario us Pe rspec tives

– Specific Facilities (computers, internet etc.).


– Telecommuting (working from home).
– Easy payments.
– Other facilities such as free home delivery,
salespersons to help etc.
Co nc lusi on

Presented b y:
Nitin Kapoor
Richa Sharma
(MCA-III)

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