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Session on

Making Commitment to Integrity with Attitudinal Change
Dr. Muhammad Rasheed;; 0333-6901401

Session Contents
• Human Characteristics • Characteristic based on Region, Religion and sectors • Valuable Characteristics • Definition of Integrity and Commitment • Commitment to /with Integrity • How the Commitment leads to Success • Change in attitude and behavior towards positive thinking • Building our own house

• • • • • • • • • Global world By Sub continent By Region By Nation By Religion By ethnic By Wealth By Sector By caste

Characteristics of Humanity
Truthfulness is the main element of character
• Traits (attitude, Attributes, Social endowments and skills) Positive and Negative • • • • • • • Open to authority and tolerance Courageous and brave Decisive and determined Faith and forgiveness Friendly and generosity Hard work And many more

• Moral soundness. Veracity and reliability .Commitment to integrity Integrity • An undivided or unbroken completeness or totality with nothing wanting. • Adherence to moral principles. Honor. • Honesty • Truthfulness.

complete and wholehearted devotion . • Oath. a commitment to tell the truth • Marriage. a binding commitment to do or give or refrain from something. • Faith. a relationship managed on religiously and social grounds between man and woman. a verbal commitment by one person to another agreeing to do (or not to do) something in the future • Assurance. commitment to some purpose.Commitment The state of being bound emotionally or intellectually to a course of action or to another person or persons We make commitment by. commitment to the interests of your own minority or ethnic group rather than to society as a whole • Devotion. "an assurance of help when needed". loyalty or allegiance to a cause or a person • Loyalty. • Promise. "the devotion of his time and wealth to science“ • Dedication.

Ice Berg .

To reach a great height a person needs to have great depth. .

• Effort • To put the family in order .Melting . we must first correct our personal life. E .ICE I C • Integrity • To put the world right in order. we must first put the nation in order • Commitment • To put the nation in order. we must first put the family in order.

Commitment to Work • Your customers only care. when they know that you care • Seek First to Understand. then to be Understood • Respond to Judgment / complaint of customer • Understand (even if you disagree) Making the customers feel welcomed and appreciated .

Commitment to Work The Customer Experience SEE C • S for Service: which is often seen as merely Task or activity • E for Experience: is created by consistently exceeding ‘customer’ physical and emotional expectations. . • E for Expectations: customers make as they do business or work with you. C for Challenge • Challenges to look at services to improve up to the customer’s physical/emotional expectations and needs .

technical support and quality of service.Customer Service Commitment (CSC) Benefits of Building Relationships with Our Customers • Customer Service is the commitment to providing value added services to external and internal customers including attitude. skill in a timely manner Traits of Human . knowledge.

Customer Care Commitment (CCC) Consider. • Customers have generally lost control of their current condition • Never take the customer condition personally • Always Listen to Learn • The customer is not always right as not familiar with company policies .

but he needed to retire. and he told his boss of his plans to leave and live a more leisurely life with his family. He would miss the earning.BUILDING A LIFE • An elderly carpenter was ready to retire. .

but his heart was not in his work. and he asked the carpenter to build just one more house as a personal favor. . • The carpenter said yes.Commitment to Work • The contractor was sorry to see such a good worker go. It was an unfortunate way to end a dedicated career. He resorted to shoddy workmanship and used inferior materials.

” • The carpenter was shocked! What a shame! If he had only known he was building his own house. he would have done it all so differently. .Commitment to Work • When the carpenter finished his work.” he said. He handed the front-door key to the carpenter. the employer came to inspect the house. “It is my gift to you. “This is your house.

Commitment to Work • So it is with us. a day at a time. we’d do it much differently. Then with a shock we realize we have to live in the house we have built. • If we could do it over. often putting less than our best into the building. We build our lives. But we cannot go back… .

• Your attitudes and the choices you make today build your “house” for tomorrow… Build wisely! .Commitment to Work • You are the carpenter of your life. or erect a wall. Each day you hammer a nail. place a board.

2.Commitment to Develop Integrity 1. Figure out what goal you want to reach. 4. I Can Do It!!! . Find out all the information you can about how to reach your goal. Take the first step toward your goal. Think about the steps will need to take to reach your goal. 3.

Commitment to Teamwork Good old lessons in teamwork from an age-old fable The Tortoise And The Hare .

The Hare and The Tortoise • Once upon a time a tortoise and a hare had an argument about who was faster. That’s not true. . The fastest runner is me! I’m the fastest runner.

. let’s have a race. They agreed on a route and started off the race.The Hare and The Tortoise • They decided to settle the argument with a race. Fine! Ok.

Then seeing that he was far ahead of the tortoise. Poor guy! Even if I take a nap. . he could not catch up with me.The Hare and The Tortoise • The hare shot ahead and ran briskly for some time. he thought he'd sit under a tree for some time and relax before continuing the race.

.The Hare and The Tortoise • The tortoise plodding on overtook him and soon finished the race. emerging as the undisputed champ.

The Hare and The Tortoise The moral of the story is. • The story continues … . • This is the version of the story that we've all grown up with. slow and steady wins the race.

Why did I lose the race? .The Hare and The Tortoise • The hare was disappointed at losing the race and he did some soul-searching. He realized that he'd lost the race only because he had been overconfident. careless and lax.

He won by several miles. Can we have another race? . This time. The tortoise agreed. the hare went all out and ran without stopping from start to finish.The Hare and The Tortoise • So he challenged the tortoise to another race. Ok.

but it's better to be fast and reliable. It's good to be slow and steady. But the story doesn't end here … .The Hare and The Tortoise • The moral of the story? Fast and consistent will always beat the slow and steady.

How can I win the hare? . and realized that there's no way he can beat the hare in a race the way it was currently formatted.The Hare and The Tortoise • The tortoise did some thinking this time.

Sure! . Can we have another race? This time we’ll go through a different route.The Hare and The Tortoise • He thought for a while. but on a slightly different route. The hare agreed. and then challenged the hare to another race.

The finishing line was a couple of kilometers on the other side of the river. Goal .The Hare and The Tortoise • They started off. the hare took off and ran at top speed until he came to a broad river.

got into the river. In the meantime the tortoise trundled along. What should I do? . continued walking and finished the race.The Hare and The Tortoise • The hare sat there wondering what to do. swam to the opposite bank.

The story still hasn't ended .The Hare and The Tortoise • The moral of the story? • First identify your core competency and then change the playing field to suit your core competency. • Working to your strengths will create opportunities for growth and advancement.

by this time. had become pretty good friends and they did some thinking together. .The Hare and The Tortoise • The hare and the tortoise. Both realized that the last race could have been run much better.

if we two help each other. Great! I think we could do it much better. buddy. but to run as a team this time.The Hare and The Tortoise • So they decided to do the last race again. Hi. How about doing our last race again? .

The Hare and The Tortoise • They started off. and this time the hare carried the tortoise till the riverbank. .

the tortoise took over and swam across with the hare on his back.The Hare and The Tortoise • There. .

They both felt a greater sense of satisfaction than they'd felt earlier. the hare again carried the tortoise and they reached the finishing line together. .The Hare and The Tortoise • On the opposite bank.

Commitment to Moral Never give up when faced with failure Fast and consistent will always beat slow and steady Work to your competencies Compete against the situation. not against a rival. Pooling resources and working as a team will always beat individual performers .

Commitment to attitudinal Change Past Future • Your life today is the result of your attitudes and choices in the past • Your life tomorrow will be the result of your attitudes and choices of today! Become a Positive Personality and win the Game .