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Saqib Mansoor Manager QMS / MR

INTRODUCTION TO
QUALITY MANAGEMENT SYSTEM

(QMS) ISO9000

Saqib Mansoor Manager QMS / MR

WHAT IS QUALITY

Saqib Mansoor Manager QMS / MR

Quality .........?
Degree to which a set of inherent characteristics fulfils requirements.
ISO 9000:2000

Saqib Mansoor Manager QMS / MR

For External Customers: Quality is the customers judgment about the excellence of products and services within their expected price range and time period.

For Internal Customers: Quality is the level of excellence of products and services as judged by the persons of different departments who receive them (Internal Customer).

Saqib Mansoor Manager QMS / MR

HISTORY OF QUALITY

Saqib Mansoor Manager QMS / MR

1800/early 1900s
Craftsmen and Engineers responsible for their own QUALITY

Craft and Trade Unions

Saqib Mansoor Manager QMS / MR

1930s
manufacture of interchangeable components inspection departments test equipment

BS 600 series established for measurements

Saqib Mansoor Manager QMS / MR

1940s
Increased production
Statistical QC techniques Aim to reduce inspection costs

Saqib Mansoor Manager QMS / MR

1970s
BSI proposes QA standards ISO/TC 176 set up BS5750 and CSA Z229 merged together MOD contractors assessments - Def Stans.

Saqib Mansoor Manager QMS / MR

1980s
ISO Committee conformity assessment

first editions of ISO9000 series


European Organisation for Quality (EOQ) Baldridge Awards in USA

Saqib Mansoor Manager QMS / MR

1990s
ISO9000 accepted in 100+ countries EN29001 series in Europe is identical widespread application of TQM ISO9000 Forum established Vision 2000 established to look ahead to 2000 ISO9000:1994 is the first world wide standard

Saqib Mansoor Manager QMS / MR

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Quality Control Quality Assurance

QC - Finished Products are Inspected for defects/


A completed service is satisfactory performance. reviewed for

QA - Promotes prevention - problems are


anticipated and dealt with before they develop
Saqib Mansoor Manager QMS / MR

QC Emphasis is on
detection.

QA Emphasis is on

PREVENTION not detection.

Saqib Mansoor Manager QMS / MR

Quality Assurance
Part of quality management, focussed on providing confidence that quality requirements will be fulfilled.

Saqib Mansoor Manager QMS / MR

What Quality Assurance is:


It is cost effective It is an aid to productivity It is a means of getting it right first time, every time It is good management sense It is the responsibility of everyone

Saqib Mansoor Manager QMS / MR

Quality is Therefore....
Conformance to requirements

Conformance to specifications
Fitness for purpose

Saqib Mansoor Manager QMS / MR

Quality Assurance Benefits


More consistent quality
Cost and time savings (Reduced rejects) (Fewer customer complaints) (Optimized use of resources)

Saqib Mansoor Manager QMS / MR

WHAT IS QUALITY MANAGEMENT SYSTEM

Saqib Mansoor Manager QMS / MR

Quality Management System


The Quality Management System is defined as the organization structure, responsibilities, activities, resources and events that together provide organized processes and techniques of implementation to ensure the capability of the organization to meet quality requirements.

Saqib Mansoor Manager QMS / MR

QMS EMPHASIZED ON ?

Saqib Mansoor Manager QMS / MR

Documentation
Written Procedures

Records Training

Saqib Mansoor Manager QMS / MR

Documentation Hierarchy
Quality Policy
L E V E L 1

Quality Manual

Procedures Manual

L E V E L 2

Work Instructions, Forms, etc. Quality Plans

L E V E L 3

Saqib Mansoor Manager QMS / MR

Documentation for QMS


Level 1 Document:
Quality Manual

Quality policy Objectives

Saqib Mansoor Manager QMS / MR

Documentation for QMS


Level 2 Document: Procedures Responsibilities Job Descriptions

Database / Records
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Documentation for QMS Level 3 document: Specific instructions

Saqib Mansoor Manager QMS / MR

WHY THE WRITTEN PROCEDURES ARE IMPORTANT ?

Saqib Mansoor Manager QMS / MR

Procedures are elements, requirements, and descriptions of processes adopted by an organization for its quality system, which are documented in orderly and understandable manner.

Saqib Mansoor Manager QMS / MR

Procedures are Important


Support departmental mission, vision and practices Provide consistence Quality

Clarify the responsibilities and authorities


Reduce human dependency Guide staff How to Perform Avoid conflicts and arguments and errors
Saqib Mansoor Manager QMS / MR

WHY THE RECORDS ARE IMPORTANT ?

Saqib Mansoor Manager QMS / MR

Records are objective evidence that requirements and criteria are being met. Records must be readily accessible, therefore efficient storage and retrieval systems are required.

Saqib Mansoor Manager QMS / MR

WHY THE TRAININGS ARE IMPORTANT ?

Saqib Mansoor Manager QMS / MR

Ensure all personnel affecting quality are trained in accordance with identified needs so as to ensure all personnel are qualified to perform assigned tasks (records to be kept) Training needs to be periodically systematically reviewed and recorded and

Saqib Mansoor Manager QMS / MR

WHAT IS ISO9000

Saqib Mansoor Manager QMS / MR

What is ISO9000
An International Standard Organization specification

An Internationally recognised standard


A model to help develop a quality system

Means of demonstrating quality assurance

Saqib Mansoor Manager QMS / MR

ISO9000 in Context
Deals with the quality of the system Does not cover all aspects of the business Requires effort to make it work Is not a panacea

Saqib Mansoor Manager QMS / MR

ISO9000 OBJECTIVES

Saqib Mansoor Manager QMS / MR

Objectives of ISO Standards


Achieve, maintain, and continuously improve product quality Improve quality of operations to continually meet customers and stakeholders needs Provide confidence to internal management and other employees that quality requirements are being fulfilled
Saqib Mansoor Manager QMS / MR

Objectives of ISO Standards


Provide confidence to customers and other stakeholders that quality requirements are being achieved

Provide confidence that quality system requirements are fulfilled

Saqib Mansoor Manager QMS / MR

ISO9000 PRINCIPLES

Saqib Mansoor Manager QMS / MR

8 Principles of ISO9000:2000
The backbone of the new standard the 8 principles 1. Customer focus 2. Leadership

3.
4. 5. 6. 7.

Involvement of people
Process approach System approach Continuous improvement Factual approach

8.

Supplier relationship

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 1: Customer Focus

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations
Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 2: Leadership Leaders establish unity of purpose and direction of the organization. They should crate and maintain the internal environment in which people can become fully involved in achieving the organizations objectives
Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 3: Involvement of people People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 4: Process approach A desired result is achieved more efficiently when activities and related resources and managed as a process

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 5: System approach Identifying, understanding and managing interrelated process as a system contributes to the organizations effectiveness and efficiency in achieving its objectives

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 6: Continuous Improvement CI of the organizations overall performance should be a permanent objective of the organization.

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 7: Factual approach to decision making Effective decisions are based on the analysis of data and information

Saqib Mansoor Manager QMS / MR

Principles of ISO9000:2000
Principle 8: Mutually beneficial Supplier relationship An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
Saqib Mansoor Manager QMS / MR

Establishing a Quality System


ISO 9000 defines the ingredients of the quality system

You decide how best to use the ingredients


The quality system should establish the Standard within the business process The quality system should enhance current practices
Saqib Mansoor Manager QMS / MR

ISO9000 BENEFITS

Saqib Mansoor Manager QMS / MR

Benefits from ISO9000


Internal Better management of core business processes Increased awareness of quality among staff Improved productivity and quality Improved internal communications Reduced costs of quality

Saqib Mansoor Manager QMS / MR

Benefits from ISO9000


External

Improved customer satisfaction


Higher perceived quality by market place Quicker time to market new products Enhanced competitive edge Increased market share

Saqib Mansoor Manager QMS / MR

WHY AT MACTER WE NEED TO IMPLEMENT (QMS) ISO9000

Saqib Mansoor Manager QMS / MR

1. To better management of production processes 2. To enhance the awareness of quality among staff 3. To enhance product quality 4. To improved productivity

5. To improved internal communications


6. To reduced errors / losses

Saqib Mansoor Manager QMS / MR

HOW TO IMPLEMENT (QMS) ISO9000

Saqib Mansoor Manager QMS / MR

1. Selection of competent personnel's


2. Training 3. Processing according to the procedures 4. Record management 5. Open communication 6. Review of practice / performance 7. On-time reporting of incidents

8. Suggestions for improvement


Saqib Mansoor Manager QMS / MR

Jazakum Allah

Saqib Mansoor Manager QMS / MR