Kamat Yatrinivas

Introduction
Hospitality chain instituted by the Kamat Family in

the year 1990 Vision - Service of Quality Vegetarian Food and Revival of Regional Cuisine. Mission - Growing to Serve, Service to Yatrika. Values - 'Atithi Devo Bhava' 'Vegetarian for health' 4 Premium Budget Hotels 7 Restaurants 16+ Wayside Restaurants Popularized the South Indian cuisine among the visitors and travelers

At a Glance .

Supplier Relationship management

Only few suppliers to the hotel.

No concept of Vendor development.

Each unit of Kamat is operated independently of

each other, no cross chain supplier management. Selection of vendor is done on the basis of cost and availability of materials. Quality Inspection Procedures for raw materials is based on the expertise and discretion of the procurement team. They ensure that suppliers are paid on time. SRM is not used.

Customer Relationship Management

Atithi Devo Bhava Guest is God Customer Categories
Guests at restaurants
Residing guests in their hotels Cafeteria service to companies like Infosys, Volvo

Motors, Wipro Institutions like Manipal University, Christ University Official caterers to Bengaluru International Exhibition Centre, HAL Aero India show Private banquets and conferences
Feedback mechanism in place Periodic reviews on service standards involving

customers

Procurement Process at Kamat Hotels

 No Open market purchases (No bidding) Cost plus procurement Maintaining quality of raw materials No Centralized purchasing

Inventory Management at Kamat Hotels

 After items are received and verified, they are

immediately moved to locked storage.

The supplier's delivery person should not be allowed

to enter the property's storage areas. A copy of the receiving document should be given to the store room staff for further verification before the items are stored.
Inventories are separated to perpetual and physical

inventories.
The accounting department should also conduct

inventories

at

frequency

determined

by

 Nothing can be issued from storage without a

requisition bearing an authorized signature.

A proper log is maintained of the individuals entering

the storage area and the reason for entry.

Use of inventory management software, helps them to

check vendor performance, vendor accountability and

order management.

Pricing Strategy
Middle-Class and upper middle class mainly

targeted-hence average prices

Demand Forecasting
Seasonal Demand

Cyclical Demand
Online Demand Tour Operator Partnerships Seasonally varying overbooking

Facilities Management
Online Booking and Payment Options

Catering Services
Kamat Upchar- take away services CCR and not CSR- enjoying cultures

Payment Options and other Facilities

Banquet/ Conferences Booking Rescheduling and Cancellation Group Booking Travel Agencies- Collaboration and Globalization Feedback- Learning Curve Operates Cafeterias- in MU, Lions Eye Hospitals and even in CUIM (not currently) Events Organizers HAL Cash and carry options Mobile Kitchen Facilities for fresh quick delivery Parking space available parallel street behind- Not satisfied Services to Yatrika (Traveller)- food, cost and services Stop Relax Refresh- Chains of wayside driving facilities

Critical View

(Cont.) Critical View

Obj. of SCM- All stages should be involved in

fulfilling a customer request (Bullwhip Effect)

No proper practices of SCM

Review @tripadvisor.in

Not clean rooms and washrooms AC is not working properly TV facility is not there (in 1265Rs room) Food is least tasty with more oil Cleanliness and Billing system is a question mark Gandhinagar Corporate Office Location wise Central but far away from Airport

Interpretation- Short stay and reasonable wise its

good

SWOT ANALYSIS

STRENGTHS
Price competitiveness. Technologically advanced. Close collaboration with travel agents.

WEAKNESSES
Unhygienic. Fails to handle larger crowds. Parking space is insufficient.

OPPORTUNITIES
Increase of disposable income.

Open sky policy.

Growth of business class and middle class

markets.

THREATS
Competition. Technology changes. Demand fluctuations in the market.

SCM Best Practices in India & Gap Analysis

GAP ANALYSIS
SCM PRACTICES McDonalds Kamat

Distribution

Through DC's

Through traditional C&F's

Quality

High

Moderate

Speed of delivery to customers

Fast

Moderate

Cleanliness of the facility

Hygenic

Unhygenic

Customer Handling

In a fast manner

Cannot handle large crowds

Quality of food

High

Low

THANKYOU!!! !!