Communication Styles

and other people have more rights and more to contribute. Behavioural characteristics: • Apologetic • Finding difficulty in taking responsibility or decisions • Feeling like a victim • Blaming others for events Non-verbal behavior: • Voice – Volume is soft • Posture – make themselves as small as possible. A Passive person behaves as if other peoples' needs are more important. head down • Gestures – twist and fidget • Facial expression – no eye contact • Spatial position – make themselves smaller/lower than others • Refusing compliments • Inexpressive (of feelings and desires) .Passive Style This style is about pleasing other people and avoiding conflict.

Passive Style Language:  "Oh."  "You choose."  "Oh. I didn't want it anymore. that's all right.“ People on the receiving end feel:  Frustrated  Guilty  You don't know what you want (and so discount you)  They can take advantage of you. . really. anything is fine. it's nothing.

Invade others„ personal space.Aggressive Style Aggressive communication always involves manipulation. unpredictable • Intimidating • Bullying Non-verbal behaviour: • Voice – volume is loud • Posture – 'bigger than' others • Gestures . Managers adopting the aggressive style create a win-lose situation. fast. sharp/jerky • Facial expression – scowl. abrasive • Explosive. • Willing to achieve goals at expense of others. loud. frown.big. glare • Spatial position . threatening. hostile. Behavioural characteristics: • Frightening. try to stand 'over' others . • Out to "win" • Demanding.

. aggressive (withdraw or fight back)  "Do it my way!"  Uncooperative  "You make me sick!"  Hurt  "That is just about enough out of you!"  Afraid  Sarcasm. insulting. exploited or humiliated. name-calling. person  Mistakes and problems are not reported to an aggressive person in case they "blow up'. threatening.  A loss of respect for the aggressive blaming. Others are afraid of being railroaded.Aggressive Style Language: People on the receiving end feel:  "You are crazy!"  Defensive.

. Behavioural characteristics: • Indirectly aggressive Non-verbal behaviour: • Voice – Often speaks with a sugary sweet voice. quick • Facial expression – Often looks sweet and innocent. • Spatial position – often too close. • Posture – often asymmetrical – e. and hip thrust out (when being sarcastic or patronising) • Sarcastic • Devious • Unreliable • Complaining • Gossips • Gestures – Can be jerky. but attempts to get even through manipulation (aggressive). passive-aggressive avoids direct confrontation (passive). even touching other as pretends to be warm and friendly. Standing with hand on hip.g.Passive-aggressive Style Aggressive communication always involves manipulation. A combination of styles.

I can sort  Confused myself out – like I usually Angry have to."  Hurt  Resentful .Passive-aggressive Style Language: People on the receiving end feel:  "Oh don't you worry about me.

respectful of others . rounded.Assertive Style The most effective and healthiest form of communication is the assertive style. no fidgeting Socially and emotionally expressive • Gestures – even. giving them the confidence to communicate without games and manipulation The assertive people are direct with the goal of creating a win-win situation. symmetrical of others' rights balance. It‟s how people naturally express themselves when their self-esteem is intact. •Behavioural characteristics: • • • • Non-verbal behaviour: Achieving goals without hurting others • Voice – medium pitch and speed and volume Protective of own rights and respectful • Posture – open posture. relaxed. expansive Making your own choices and taking • Facial expression – good eye contact responsibility for them • Spatial position – in control.

STRATEGIES FOR DEVELOPING ASSERTIVE COMMUNICATION  Watch your body posture – practice using an open. Take a few seconds to make sure you are conveying the right message. • Don‟t apologize if it‟s not warranted. • Remember everyone is entitled to an opinion. • Remember it is ok to say “no”. and don‟t try to convince others tha .       assertive body language and voice. • Think before you speak. and in the way you want to convey it.

Thank You .