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Job Design

Slides by Jill Nicholson

Overview
• • • • • • • What is Job Design? Elements of Job Design Five Core Job Characteristics Approaches to Job Design Tools of Job Design Current Trends Summary

.What is Job Design? • The organization of activities to create the optimum level of performance.

Elements of Job Design • Task Analysis • Worker Analysis • Environmental Analysis .

Task Analysis • Determines – What tasks will be done – How each task will be done – How the tasks fit together to form a job .

Worker Analysis • Determines – Capabilities the worker must possess – Responsibilities the worker will have .

Environmental Analysis • Used to analyze physical environment including: – – – – – Location Lighting Temperature Noise Ventilation .

Five Core Job Characteristics • • • • • Skill Variety Task Identity Task Significance Autonomy Job Feedback .

Approaches to Job Design • Scientific Management • Behavioral Approach – Job Enlargement – Job Enrichment – Job Rotation • Social Technical System .

Scientific Management • Advantages of specialization – Simplifies training – High Productivity – Low wage costs • Disadvantages of specialization – Difficult to motivate quality – Worker dissatisfaction .

Job Enlargement • Advantages – Increase scope • Disadvantages – No challenge .

Job Enrichment • Advantages – Lower Staff turnover – Less absenteeism .

Job Rotation • Advantages – Reduces Boredom – Broadens experiences – Gives broad understanding .

Job Rotation continued • Disadvantages – Increased training costs – Reduced productivity – Demotivates specialists .

Social Technical System • Job should be reasonably demanding • Employee should be able to continue learning on the job • Employees need recognition in work place • Employees need to relate what they produce to their social life .

Tools of Job Design • Process Flowchart • Motion Study • Work measurement – – – – Stopwatch time study Standard elemental times Work Sampling Learning Curve .

Process Flow Chart Exercise • Divide into groups of 3 or 4 • Make a flow chart for the following process .

a desk operator fills out a work order (name. Operations Management) . quality of paper. number of copies. (Russell and Taylor. An operator subsequently picks up the job. makes the copies. and so on) and places it in a box.Process Flow Chart Exercise QuickCopy Store does copying jobs for walk-in customers. When a customer comes in with a copy job. and returns the completed job to the cashier. where the job transaction is completed.

Answer Process Description Desk Operator fills out work order Work order placed in "waiting job" box Job picked up by operator and read Job carried to appropriate copy machine Operator waits for machine to vacate Operator loads paper Operator sets machine Operator performs and completes job Operator inspects job for irregularities Job filed alphabetically in completed work shelves Job waits for pickup Job moved by cashier for pickup Casheir completes transaction Cashier packages job (bag. wrap. or box) Process Symbols Operation Transportation Inspection Delay Storage .

Current Trends in Job Design • Flextime • Compressed Workweek • Job Sharing • Telecommuting .

• This leads to a smoother running.Summary • Job design can help your firm find the most efficient way to operate • Job design can improve the quality of work life and satisfaction for your employees. more profitable business .

• Chapter 6-Job Design. Prentice Hall. .. Inc. Internet http://www. Taylor.shef.htm. Operations Management.uk/uni/companies/ msmu/jobdesignmotivation.ac.edu/mgmkt/chapt er6spol.html. Roberta S. and Bernard W. 3/7/2001 • Job Design and Motivation.Bibliography • Russell.pittstate. Internet http://www. 2000.

edu/~achelte/gr ad7outline. . http://mars. Internet.htm.Bibliography continued • Job Design and Work Arrangements.wnec.