Dr Amit Rangnekar


Gillette Guard- Indo-vation

Case Learning
• How the world’s largest FMCG company P&G gained consumer insights and identified consumer specific needs in EM through ethnographic research • How were these insights leveraged to develop a safe, easy to use and affordable India specific razor using reverse innovation • How was this Indo-vation successfully marketed

• Global


– Founded 1837, FY 2013 $84bn, 4.8bn daily consumers – Operations 70 countries, marketing 180 countries – World’s biggest advertiser, Portfolio- 25 billion$ brands – Gillette M&A 2005 $57bn • India – 1988- household, beauty, grooming, health care – 650mn daily consumers

– Gillette India Ltd, Procter & Gamble Hygiene & HC Ltd, Procter
& Gamble Home Products Ltd (Unlisted)

Gillette M&A
• Synergy- P&G- focus on women, Gillette- focus on men • Same channels, reach, customer connect- control, cost • Ability to command premium, profitability, captive pricing

• P&G global scale and leadership
• Blades & Razors 68% GMS • Oral Care 19% GMS • Batteries 27% GMS

Gillette India
• 1984- Indian Shaving Products Ltd- Poddar Group + Gillette(24%) • 1991 Gillette 51% share, allowed to use "Gillette" name • 2005 Gillette M&A by P&G for $ 57bn • 2013 Gillette India sales Rs 1500 cr

• Availability, pricing, sizing, innovation
• Equity, heritage, innovation, customer delight, range, price point

• Availability- modern retail, kirana, panwala
• Closely related portfolio- common customers, channels, facilities

Gillette India Sales
US$ mm Net sales % growth Cost of goods sold % of sales Advertisement & promotion % of sales Other expenses % of sales EBITDA % Margin Depreciation & Amort. Exp. Other Income Tax Net Income % Margin FY08 98.1 37.8 38.5% 15.6 15.9% 17.6 18.0% 27.1 27.6% 2.3 5.6 10.8 19.6 19.9% FY09 110.3 12.3% 43.1 39.1% 18.2 16.5% 22.5 20.4% 26.4 23.9% 1.9 5.0 10.6 18.9 17.1% FY10 142.1 28.9% 53.3 37.5% 28.1 19.8% 26.6 18.7% 34.0 23.9% 2.1 3.5 12.6 22.9 16.1% FY11 176.4 24.2% 72.0 40.8% 46.4 26.3% 37.7 21.4% 20.3 11.5% 3.3 5.3 8.0 14.4 8.1%

















Costs of goods sold has increased on account of currency devaluation and changing product mix Gillette Guard launch, increased spending on Oral Care behind competitive promotions, increased spending on Duracell Accounting reclassification from Advertisement and Promotion to Sales Higher contract manufacturing set up expenses for upcoming initiatives, Increased freight expenses and devaluation of currency

Blades & Razors

Sales (US$ mm)

118.4 98.9 74.4 81.3

Oral Care Oral Care







Portable PortablePower Power
55.2 55.2
32.6% 26.9% 32.1% 31.8 24.3 21.8 25.6 9.2 9.2 25.8 21.6% 17.5% 15.0%

EBIT (US$ mm)

48.8 48.8 36.3 36.3 18.4 18.4 23.1 23.1

48.0 48.0

11.7 10.2 10.2

5.4 5.4

5.9 5.9

6.9 6.9







FY08 FY08 FY09 FY09 FY10 FY10 FY11 FY11 FY12 FY12 FY13 FY13

FY08 FY08

FY09 FY09

FY10 FY10

FY11 FY11

FY12 FY12


Segment Sales $mn, 1$= Rs 60, Source- P&G website and Annual Reports

Oral Care
• Toothbrush + Toothpaste Rs 7800cr @13%, niches, penetration
Oral Care Toothbrush Portfolio50%sales Growth in • 23% contribution to GIL

Oral Care Toothbrush Portfolio- 50% Growth in (1) Market Share Market Share(1)
Mid Tier: < Rs. 20

• Oral-B toothbrush strong dentist endorsement
• NPL- Oral-B toothpaste (Fluoride innovator, now Stannous)
Pro-Health PH Clinical PH Clinical Power Power Oral-B Kids

Mid Tier: < Rs. 20

Shiny Clean ShinyFresh CleanClean Fresh Kids Clean Junior
Kids Junior

Premium Tier: Rs. 22 – Rs. 44
All-Rounder All-Rounder Advantage Advantage AR Sensitive AR Sensitive Oral-B Kids

Premium Tier: Rs. 22 – Rs. 44

Oral-B Toothpaste – Complete Port
Super Premium Tier: > Rs. 45

Super Premium Tier: > Rs. 45

wth in

Oral-B Pro-Health
Super Premium Tier: > Rs. 45
Pro-Health PH Clinical Power

75 Gms -59 INR

43%43% of GIL SalesSales (FY13) ofBrush GIL Brush (FY13)

37% of37% GIL Brush (FY13) of GILSales Brush Sales (FY13)

Oral-B 20% of GIL Brush Sales (FY13) 20% of GIL Brush Sales (FY13) Extra Fresh
35Gms -15 INR, 80 Gms -36 INR

Entered Sensitive toothbrush segment with launch of All-Rounder Sensitive Brush Brush Entered Sensitive toothbrush segment with launch of All-Rounder Sensitive Strengthened Super Premium portfolio with launch of Pro-Health Clinical Clinical Strengthened Super Premium portfolio with launch of Pro-Health Plans to build scalescale in the Oral by playing across price points Plans to build in theCare Oralsegment Care segment by playing across price points Strong dentist endorsement

Strong dentist endorsement

rce: Company filings & website

Over the last 5 years

Source: Company filings & website (1) Over the last 5 years

Oral-B Healthy 32
40Gms - 15 INR, 80 Gms – 35 INR



Personal Power
• Batteries India Market size- $160mn

• Duracell Batteries- 5% contribution to GIL sales
• Global leader in alkaline batteries

Personal Power – Converting the Category • High growth potential- toys, cameras, games through Superiority
AA AAA Ultra Specialty

Men’s Grooming
• India Rs 3800 cr @22%, Gillette Rs 1500 crores, 5.5 billion units • 72% GIL contribution, 51% NMS • Pre shave (Blades, Razors, brush, gel, foam)- national leader • Post shave (after shave, deo, moisturiser) • Strong brand recall, strong growth • Beauty majors shifting to men- Garnier, Nivea, Emami, Olay, ITC

• Trade up, brand building, superior propositions, reach, range
• Metro focus, multipoint displays, salience, preference

Gillette’s Position in Men's Grooming
Category Segment Men's Razors & Blades Men's Pre-Shave Men's Post-Shave Men's Deodorants 4 Tiered 2 Tiered 2 Tiered Premium Mass Men's Bath and Shower Men's Toiletries Premium Mass Men's Hair Care Premium Mass Men's Skin Care Premium Mass Absent Gillette’s position Dominant Leader Leader Follower Follower

Men's Shaving

Mass Premium

Fusion Power Fusion Mach3 Sensor Excel Vector Guard Presto

Razor Rs 349 Blade Rs 199

Razor Rs 299 Blade Rs 174

Razor Rs 125 Blade Rs 99

Razor Rs 99 Blade Rs 79

Razor Rs 39 Blade Rs 16

Razor Rs 19 Blade Rs 7

Razor Rs 18

GIL sales 15% GIL sales 51% GIL sales Blades &34% RazorsPresent and Innovating Across the Spectrum

es & Razors – Strong Ancillary Portfolio

Strong Ancillary Portfolio
Foamy Sensitive Skin Foam Conditioning Gel Fusion Hydra Gel Mach 3 Gel Tube shave Gel Splash

Pre + Post Shave

de portfolio of pre & post shave products lso has a presence in the female blades & razors market in India

Master Branding Strategy


Gel, Foam, Moisturizers

After Shave, Deo


Blades , Cartridges

Brand Architecture
Corporate Brand Endorsed Brands


Gel, Foam, Moisturizers

After Shave, Deo


Blades , Cartridges

2002 1999




• NPL 1993

• Volumes
• Rs 18 + blade free • Refills @ Rs 5 for 5 shaves • High ad and promotion spends

Vector XP
• 2002- NPL Indians using double-edged razors • Insights- thick, long hair, shave less frequently, • Vector- plastic push bar, slide down to unclog • Testing- Indian students in US- India trip costly • Reaction- ‘Wow that's a big improvement’ • Result- Vector flopped- clogging- still water

• Learning- Go to consumers, talk, observe,
spend time- insights

2009 Pre-Guard MS
Brand Vector MS % Company 13 Company MS %

Wilkinson Others Super Max Topaz Laser

8 7 15 10 Super Max 15



Malhotra Shaving Products


Gillette Guard
• Breakthrough shaving system

• Safe, high quality, affordable
• Target- 1 bn+ EM men who shave with double-edge razors- unsafe, expensive


– – –

Understand EM consumers
Need gaps Preferences Role that grooming plays in their life

EM double edge users- unique needs, preferences than RoW

Design, manufacture and deliver a unique, affordable and sustainable model for safe razors for EM

Market immersion
• 2008- Multi-functional US innovation team • 20 engineers, developers- in India for 3 weeks • Ethnographic research
• Observe daily routines- 300 rural home visits
• Experience life- 3,000 hours with 1,000 consumers, shop along • GDPI- aspirations, why they shave, how often

• ‘I had never seen people shaving like that“ A Carvalho, VP, Gillete

Shaving insights
• Insights- small houses, power cuts, common bathrooms • Indian male shaver price-sensitive

• How men shave
– Sitting on the floor- with / without a hand held mirror – Unique gripping patterns when shaving – Frequent nicks and cuts- unsafe – Small cup of still water – Dark morning hours, often without electricity – Tedious, twice the shaving time than others

Specific benefits sought
• Safety • Ease-of-use • Economy of time and cost in shaving • N9M 5 prototypes developed
– User friendly design – Shave performance – Safety – Easy rinse – Low cost

• NPD 18 months to develop Gillette Guard

• Safety

– Single blade, safety comb, light for easy control
• Ease of use • Flexible pivot, easy rinse cartridge, textured grip, easy click dock • Affordability • Low cost, 4 components (Vector-20, Mach3- 25), low price

NPL 2010
• Co-created, meaningful features, impactful • Plugged key need gaps • Consumer Insights
– 74% felt Gillette Guard provides fewer nicks and cuts

– 75% felt safer using Gillette Guard than double edge razors
– 80% felt Gillette Guard offers an affordable alternative

• N3M No. 1 razor in India, N8M 11 million tried Gillette Guard • N18m 50% razors sold in India, N36m 66% razors sold in India

Gillette Guard
Swivel head Comb Guard Easy rinse blade

Single squeeze cartridge for loading /unloading

Textured grip

User-friendly handle design

Hang hole

Enlarged lubrastrip

2-point intuitive docking

India centric product and business model

• 22 Depots • 3 Distribution Centers • Gillette 20 lakh retailers (P&G 55 lakh) • Guard fastest to reach 9.5 lakh stores

• Strengthened distribution network
• Focus on kiranas than modern trade • Oral-B- 1.8mn retailers, 2X over 1999

• Duracell- 0.12mn retailers

• Penetrative pricing strategy

• MRP Rs 15 per razor
• Rs 5 /cartridge for 5 shaves

• Re 1/ shave


TVC with Bollywood stars

ette Guard – Innovated Primarily for India


• PoS activation • TVC • Website
3QFY11 4QFY11 1QFY12 2QFY12 3QFY12 4QFY12 1QFY13 2QFY13 3QFY13 4QFY13


ention by Global R&D for the Indian value tier consumer  product  drawing  new  consumers  h to  t e  Gillette’s  Systems  regimen y impactful trial and awareness program in rural India ease in Cartridge sales volume

• Celebrity endorsements

Gillette Guard Cartridge

Gillette Guard Razor

• Campaigns


ng June; 1QFY11 stands for Jul-Sep 2011


Gillette – Marketing & Distribution Network
Distribution Coverage

Shave India Movement

Celebrity Endorsements & Awards Guard is th Gillette 1.9mm distribution of 9 campaigns ever share bui 85 + Awards for Shave
Product India Movement (Gillette) including 8 Lions at Cannes. Only Brand to win Black Lion for effectiveness in Asia (11-12) Oral-B 1.8mm Duracell 0.12mm

Grown di


Jammu and Kashmir Himachal Pradesh Uttarakhand

Salute the Soldier in YOU Movement

Smile India Movement

Haryana Jaipur New Delhi Lucknow Patna

Jharkhand Madhya Pradesh We Ahmedabad Chhattisgarh Nagpur Mumbai Hyderabad


Mental map
Razor Easy to use Gillette

vated Primarily for India



4QFY12 1QFY13 2QFY13 3QFY13 4QFY13
Guard Cartridge Gillette Guard Razor

VFM International


n value tier consumer o  t e  Gillette’s  Systems  regimen

Rural men, Urban value conscious men Men who seek an affordable , and safe shaving experience

vated Primarily for India



Safe, easy to use, affordable
1QFY13 2QFY13 3QFY13 4QFY13
Gillette Guard Razor

VFM, convenience

Guard Cartridge

n value tier consumer o  t e  Gillette’s  Systems  regimen gram in rural India

Crafting the positioning
Nature of competition Intense, Oligopoly, NC, MNC, own brands



Target segment
2QFY12 3QFY12


1QFY13 2QFY13

Rural, value conscious urban men
3QFY13 4QFY13

Gillette Guard Cartridge

Gillette Guard Razor

al R&D for the Indian value tier consumer Consumer behaviour Price sensitive, ing  new  consumers  h to  t e  Gillette’s  Systems  regimen al and awareness program in rural India ge sales volume

seek safety, convenience, economy

Point of parity

Razor, single blade, economical

p 2011

Point of difference

Safe, easy to use, affordable

Reason to believe

Gillette heritage, dominant leader, ‘Best a man can get ’

PoP/ PoD
•Razor •Single Blade

•Safe •Convenient

novated Primarily for India

•Made for India

Testing the position- Protection
• Relevant- Safety, affordability– key purchase parameters
• Unique- Easy to use, non clogging • Believable- Gillette heritage

 Desirable- Offers safety, ease of use, economy  Deliverable- Gillette dominance and credibility

Brand Personality

4QFY12 1QFY13 2QFY13
Gillette Guard Razor

Sincere • Reliable


e Guard Cartridge

• High performance



n value tier consumer • Value h to  t e  Gillette’s  Systems  regimen ogram in rural India

• Safe shave


Brand= Value Proposition


EconomicRe 1 / shave


ted Primarily for India


1QFY13 2QFY13



ovated Primarily for India

Brand Identity & Image

Identity Gillette razor made for India
4QFY12 1QFY13 2QFY13 3QFY13 4QFY13
Gillette Guard Razor


Position Safe, easy to use, affordable

llette Guard Cartridge

an value tier consumer s  h to  t e  Gillette’s  Systems  regimen program in rural India

Image Less cuts, low clogging


Perception Convenient, protects, economical

• • 20 lakh retailers Kirana, modern trade •Safe, easy to use razor •Made for India

Product vated Primarily for India



e Guard Cartridge

n value tier consumer h to  t e  Gillette’s  Systems  regimen

•Penetrative •Affordable
1QFY13 2QFY13



•IMC, Celebrity •Consumer Touch Points

Gillette Guard Razor

Core Brand Values
Brand Values Articulation
• Trials, usage • Design


Easy to use

• Non clogging • Light, convenient


• Low cost razor • Affordable shave

Customer Research Insights
2012- 81 MBA students 1150 respondents, 18+ men All India
Shaving preferences Shaving frequency

Reasons to prefer Gillette

Post shave preferences

Customer Loyalty Insights
• Top of the mind razor brand- Gillette 98%

• Do you pay a premium price for Gillette products- 100% yes
• Is the premium price worth the value delivered- 98% yes • If Gillette is unavailable- 95% wait, 5% buy another product • If Gillette increases prices- 90% would still buy Gillette • Do you trade up to new Gillette brands- 80% yes

Trade Research Insights
2012- 81 MBA students 389 respondents, retailers (stores, chemists, modern trade) All India

• Gillette customers are very loyal- 100% • Customers demand specific Gillette brands- 86% • Customers willingly pay premium for Gillette brands-100% • Gillette customers wait if product is not available- 86%

• Customers trade up to new Gillette brands- 76%
• Gillette caters to all shaving needs- 100%

Reasons to prefer Gillette

Impact 2013
• Gillette Guard preferred 6:1 v double-edge razors • Gillette Guard- 2 out of 3 razors sold in India • Gillette 50% NMS (37% in 2007) • “Matched the model to the market” HBR • Safe and inexpensive shaving option for 500 million Indians

• • • • • • • • • P&G Innovates on Razor-Thin Margins, Vijay Govindarajan, HBR Blog, April 16, 2012 http://blogs.hbr.org/2012/04/how-pg-innovates-on-razor-thin/ Gillette Guard http://news.pg.com/sites/pg.newshq.businesswire.com/files/image/image/Gillette _Guard.jpg Cheap razor made after P&G watches Indians shave Business Today 6Oct13 http://indiatoday.intoday.in/story/cheap-razor-gillette-guard-procter-&-gamblealberto-carvalho-indian-shave/1/313382.html How Indian men pushed Gillette to do things differently, AP, October 06, 2013 Gillette Guard www.gilletteguard.com Gillette Guard, 3 October 2013 http://www.dailymail.co.uk/news/article2443191/Gillette-spent-fortune-Indian-razor-forgetting-countrys-runningwater.html Gillette launches Gillette Guard at Re 1, Business Standard, October 18, 2010 Gillette Guard P&G 2011 Annual Report Cheap razor made after P&G watches Indians shave, Times of India, AP | Oct 6, 2013, 12.10PM IST