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Introduction Product layout Inventory Management Quality Parameters Quality Management Processing Time Bottleneck Cause and Effect Waiting Time New Product Failure IRMA
Jubilant Food Works Limited-Master Franchisee First store - New Delhi,1996 more than 300 stores with a team of over 9,000 people Largest pizza chain in India-India retail report Anand - Vidyanagar Daily Order-70(approx.)
Dough Preparation
Pizza Sauce
Toppings
Bake
Pack
Inventory procured from Mumbai. Periodic Review System of Inventory Management. Daily count of the inventory.
Customer Satisfaction
Cold Storage Shelf Life Standardized menu Pizza Customization Packing Delivery time (30 min)
Steps
Dough Preparation
Toppings Baking Cutting and Packing
120
120 480 90
Order Time : 120 seconds Serving Time : 90 seconds Total time : 17-18 min Cycle Time for oven: 480/3= 160 sec
120 480 90
Customer
On weekdays
Marketers assess the marketing climate inadequately. The wrong group is targeted.
The overwhelming success of cheese burst, overshadowed the new recipe. Many customers complained of the pizza being sweet Even after so many complaints, the on going advertising seems to have frustrated the consumer. Moreover, the general expectations was a success in Gujarat. Question being raised on the marketing strategy and the survey team
Wrong address
Service Delivery