Salil Lavgankar Vaibhav Alone

IT Service Industry Overview

Infosys Profile
 Vision:

To be a globally respected corporation that provides best-ofbreed business solutions, leveraging technology, delivered by best-in-class people.
 Mission:

To achieve our objectives in an environment of fairness, honesty, and courtesy towards our clients, employees, vendors and society at large.
 Values:

Customer Delight Leadership by Example Integrity and Transparency Fairness Pursuit of Excellence

Infosys Profile
n d  Founded on 2 July 1981 with a capital of Rs.10,000

 Went Public in 1993
s t th  1 Indian Company to be listed on Nasdaq on 11 March 1999

 Global footprint : Over 50 offices and development centers  Employees: 103,905 (As on 30th June 2009)  Certified at SEI- CMM Level 5.  Major Clients: British Telecom, BanAmerica, Citigroup, Walmart

Infosys Financials
 Revenues: 20,264 crore (FY 2008-09)  Operating Profit: 6906 crore (FY 2008-09)  Net Profit: 5819 crore (FY 2008-09)  Market Capitalization:125,603 crore

Competitors

Success Parameters
 Growth  Customer Service  Profitability  Brand Value  Employee Satisfaction

Growth

Revenue Segmentation
Sector Segmentation ( % of revenues)

Customer Service
Parameter Top 10 Clients 5 million $ Clients+ Sales/Clients (in cr) Days Sales Outstanding (DSO) 2008 31.4% 141 31.03 72 2009 97.6% 27.7% 151 37.47 62

Repeat Business 97.%

Profitability

Brand Value
 Brand Valuation--->Rs.32,345 cr  Ranked the ‘Most Admired Indian Company’ in The Wall Street Journal Asia 200  Best Indian Company in Corporate Governance by Asset Magazine  Highest Corporate Governance rating by ICRA  Rated among world’s top 50 most reputed companies by Reputation Institute

Employee Satisfaction
 Utilization Rates

Including Trainees: 69.2 % in 2009, 70.9% in 2008 Excluding Trainees: 74.2 % in 2009, 77.3 % in 2008 30.8 % non billable in 2009, 29.1 % in 2008

Attrition Rate 11.4 % in 2009, 13.8 % in 2008

 Training & Development

13,83,146 person days of training for new hires in 2008-09 51,510 technical and 59,013 domain & process certifications ILI provided 4,56,685 person days training to employees
 Employee Survey

Over all satisfaction rating: 3.62/5
 Won Gender Inclusivity Award by NASSCOM in 2008-09

SWOT Analysis
STRENGTHS

Trusted Brand & Client Relations Proven GDM Wide spectrum of Services

WEAKNESSES WEAKNESSES
 Dependence on BFSI

Segment for revenues
 Dependence on North

 

America for revenues
 Weak Player in domestic Mkt  Rising Operating Expenditure  Low R & D focus

 Leadership & Management  Quality Standards  Employer of Choice

SWOT Analysis
OPPORTUNITIES

THREATS ES
 Intense Competition  Advent of

Untapped Domestic Market

 New Geographies  Acquisitions  High End Consulting

Protectionist Policies
 Currency Fluctuations

Proposed Strategies for Sustainability
 Reduce Dependency on BFSI, North America,

Explore new markets
 R & D Focus  Hunt for Acquisitions  Tap Domestic Market  Enter into Product Market

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