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Lecture # 2


Boston Pizza International


skills for managers Skills needed for successful store management Increased retention

Seattle City Light


workforce Trainings/Interactions with experienced employees Apprenticeship programs; Job rotation



on training First Impressions program; 10-week retail management training course Immersion Training, Perfect the Art of Espresso


US Airways Group

training for flight attendants and pilots Simulations Safe landing of Flight 1549 and its 155 passengers in the Hudson River


Examples discussed illustrate how training can contribute to companys competitiveness Competitiveness Companys ability to maintain and gain market share in an industry Training helped companies gain a competitive edge in the market Training is not a luxury, but a neccessity

What is Training?

Planned effort by a company to facilitate employees learning of job-related competencies Competencies - Knowledge, skills, and behaviors critical for successful job performance More than basic skill development; Training as a way to create intellectual capital High-leverage training Linked to strategic business goals & objectives Ensures training is effective; Training

What is Training?

High leverage training practices encourage continuous learning Continuous learning requires employees to understand the entire work system, including the relationships among their jobs, work units, etc. Employees are expected to acquire new skills & knowledge, apply them on the job, and share this information Managers actively identify training needs and ensure employees use training in their work

What is Training? (Contd.)

Link training to performance improvement Poorly designed training (training for the sake of training) leads to disasters Training Evaluated not on the basis of the number of programs offered, but on how it addresses business needs related to behavior change & performance improvement Used to improve employee performance, which leads to improved business results

What is Training? (Contd.)

Greater emphasis on:


opportunities for employees Performance improvement as an ongoing process rather than a one-time event Learning as a lifelong event in which all level of employees have ownership Training being used to help attain strategic business objectives

Training Design Process

Conducting Needs Assessment Ensuring Employees Readiness for Training Creating a Learning Environment

Selecting Training Method

Developing an Evaluation Plan

Ensuring Transfer of Learning

Monitoring and Evaluating the Program

Training Design Process (Contd.)

Based on the principles of Instructional System Design (ISD) ISD refers to a process of designing and developing training programs

Forces Influencing Learning

Economic Cycles

Downsizing; Operational growth plans Revisit T&D budgets


Economy; International markets Overseas assignments; T&D opportunities for global employees

Forces Influencing Learning

Workforce Diversity Talent Management Customer Service & Quality Emphasis

New Technology

Who provides training?

Trainers Managers

In-house Consultant s

Employee Experts

Outsource d

Thats all for today!

Any questions?