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MeenakshiB.V Mehrin Zeba Manish Manmohan Indra Vikram
What is FedEx?
“ An Information Technology company that just happens to have hundreds of planes …” Source :IBM “ Airline of the Internet ” s Source: Wired Magazine.:Dec’98
Fred Smith.. ….Founder & CEO, FedEx
“ Looking back 35 years at the forefront of a evolving and dynamic industry , two things have remained constant at FedEx:…the ability & willingness of our customers to embrace . ………change on behalf of our customers…”
Ø Type Ø Founded Ø Headquarters Ø Key People
Public 1971 Memphis, USA Frederick, W. Smith Chairman, President & CEO Ø Revenue US $ 37.953 billion (2008) Ø Operating Income US $2.075 billion (2008) Ø Net Income US $1.125 billion (2008) Ø Employees 2,80,000+ (2009)
Total Aircraft: 654 worldwide Ø 71 Airbus A300 Ø 600 S56 Airbus A310- 200/300s Ø 13 ATR 72s Ø 26ATR 42s Ø 79 Boeing 727 - 200s Ø 1 Boeing DC10 - 10s Ø 6 Boeing DC10 - 30s Ø 57 Boeing MD 10 - 10s Ø 12 Boeing MD 10 - 30s Ø 57 Boeing MD 11s Ø 10 Cessna 208As Ø 242 Cessna 208 Bs Ø 24 Boeing 757-200s
Ø Vehicle Fleet: Approximately 43,000 worldwide Ø FedEx Powerships: More than 1,00,000 Ø FedEx Ships & FedEx Ship Manager : More than 2.0 million Ø World Service Centers: Approximately 1,100 worldwide Ø Drop Boxes: Approximately 44,000 Ø FedEx Ship Sites: More than 2,000 Ø Authorized Ship Centers: More than 6,400
Fedex in India
Ø Federal Express started operations in India in 1997, and currently operates ten flights a week from Mumbai to Europe and Asia. Ø FedEx has an operations agreement with Prakash Airfreight Pvt. Ltd., which provides all pick-up, and delivery services within India. Ø FedEx now services from eight centers as against four centers earlier and has branch offices in Kolkata, Ahmedabad, Hyderabad and Coimbatore, in addition to the current operating locations in Delhi, Mumbai, Bangalore and Chennai.
FAMILY OF COMPANIES
FedEx Supply Chain Services Portfolio of Services Ø FedEx Supply Chain Services offers a portfolio of services that helps turn supply chain management into a competitive strategy.
Ø Helps customers in – Focus on core competencies Reduced costs High customer service
Ø Woven around the complex structure of our country through HUB and SPOKE system. Ø Blue Dart Express Ltd., India's premier integrated air express carrier and logistics services provider, has been one of the largest Global Service Participants of Federal Express Corporation, since 1984. Ø From 1984, Blue Dart represented all FedEx interests, under a principal to principal arrangement, in India.
Hub and Spoke
Ø FedEx Global Supply Chain Services technology platform offers features such as: 1.Order administration – efficiently manage the processes associated with order fulfillment and transportation 2.Real time visibility – provides a view into inventory at rest and in motion throughout the supply chain 3.Connectivity – provides multiple access points to key members of your supply chain
Ø COSMAT II (Computerized On-line System for Management, Accounting and Tracking) is a complete ERP system indigenously developed by Blue Dart. Ø It interfaces with the Human Resources Management, Financial Management, Purchase, Sales Monitoring Executive Information and CRM systems.
Ø COSMAT II was constructed in 4 major modules to cover all the complex processes of the entire organization. Ø COSMAT II enables easy access to the database over a wide area network, and ensures reliable information and feedback even in areas that are afflicted by poor telecom services. Ø
Ø COSMAT II is an evolving system, upgraded continuously, to deliver value to the customer and make operations easier, more secure and manageable.
Ø SMART (Space Management Allocation Reservation and Tracking), is an in-house developed state-of-the-art technology system, which allows real-time space and revenue management on the Blue Dart Aviation network. Ø It ensures that the aircraft is filled profitably, and that all customers with space confirmed on the aircraft have the assurance that their packages would travel.
Ø SMART dovetails into COSMAT II leveraging on the infrastructural strength of the system. Ø SMART is built on Oracle technologies, with the database housed on Oracle 8i (Release 2).
Ø Shop Track is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Ø Shop Track provides an effortless, customized solution. Customers no longer have to leave the Portal site to track their purchases. The Portal can decide how to display the data elements and may even store them in their database. Ø Shop Track is another time and cost-saving tool created to arm Blue Dart's customers with a competitive edge.
Ø Pack Track is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. Ø It has been designed to streamline and integrate shipping processes. Ø Pack Track can be integrated into the client's systems and enables him to keep track of the entire distribution status of all his customers. Ø
Ø Both Shop Track and Pack Track provide the following : 1) On-line, real-time status details of the waybill number 2) On-line, real-time status details of all the waybills linked to an order number 3) Results in either XML, TEXT or HTML formats 4) Supports JSP & ASP Ø
Critical Inventory Logistics Services
Overview FedEx Critical Inventory Logistics is a comprehensive, end-to-end solution designed to optimize the management of -§ critical inventory § service parts distribution and § returns process.
It incorporates a hub-based central stocking location (CSL) and a European wide network of forwarding stocking locations (FSLs) integrated through extensive information capabilities
Inventory Management Ø With automated replenishment, plus Tracking and Tracing by order number, part number, serial number, lot number, or by item level detail. Ø Complete end-to-end inventory and transportation visibility including realtime proof-of-delivery, next flight out and local courier.
Ø Central Stocking Locations are accessible 24 hours a day, 7 days a week
Ø Synchronized delivery reliability from 2-day to 4hour delivery, 2-hour service in some areas
Ø In house customs specialists
Ø Dedicated Customer Service Team
e Shipping Tools
Enable you to automate shipping processes with tools that meet your needs
e Commerce Solutions
Enable you to trade online with integrated FedEx shipping capabilities
E Shipping tool Overview
FedEx Ship Manager @fedex.com™
Web based on-line shipping
AWB PC Tracking
FedEx Ship Manager Software™
PC based off-line shipping application
FedEx Ship Manager Server™
Back-end shipping engine
FedEx Web Services Solutions
1 Transactions flow from customer’s computer over the Internet to FedEx. 2 The data is decrypted and routed to the appropriate server within FedEx. 3
The response is then encrypted and sent back.
1 FSM API’s Internet
Customer’s Computer (PC, Web Server, etc.)
FedEx API Server
Cold Chain Services
Overview Ø Leveraging the experience and capabilities of FedEx Custom Critical, FedEx SCS arranges for a temperature-controlled air-cargo container and exclusive-use vehicles for pickup and delivery. Ø FedEx Express handles the air transportation.
Ø Diverse Cold Chain solutions available Ø Ability to regulate container placement within the aircraft, along with the cargo-hold temperature, for optimal performance of the cargo container. Ø A specially trained Temperature-Control Services Team to handle your temperature-sensitive airfreight shipments. Ø Shipment tracking from pickup to delivery, with unmatched command and control of the freight within the FedEx network.
Leveraging FedEx Custom Critical services:
Temp-Assure Validated Air features: Ø Locates, picks up and services the container Ø Delivers the container to the freight pickup location. Ø Transports the container to a FedEx Express ramp, where it is loaded on a FedEx Express flight. Ø Picks up at the delivery ramp, completes the door-to-door delivery and returns the container. Ø Provides proactive notification throughout the shipment.
Ø Temp-Assure Validated Air is ideal for international shipments
Ø Enhance customer service Ø Improve inventory management Ø Optimize transportation costs Ø Reallocate resources Ø Control cost by ordering what you need when you need it, and have it delivered in time to meet your required level of service Ø Mitigate your investments and inventory and infrastructure
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