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Syndicate 10


Gyandoot is an Intranet based G2C service delivery portal commissioned in Dhar district of MP in January 2000.

Gyandoot aims to create a cost-effective, replicable, economically self- reliant and financially viable model for taking the benefits of ICT to the rural masses.

Gyandoot is managed by a society called Gyandoot Samiti registered under MP Societies Registration Act. The District Collector is President of the Samiti.

ZillaPanchayat, Civil supplies, Regional transport office, etc. and can be accessed from any Gyandoot kiosk (soochanalay) by any citizen on payment of a nominal transaction fee.


To ensure equal access to emerging technologies for marginalized segments of the society.
To provide self-employment through entrepreneurship to local rural youth. To improve the quality, speed and sensitivity of the state delivery apparatus towards the needs of local citizen-customers. To impact IT on the government-citizen interfaces as the thrust area, so that the benefits of the knowledge economy directly reach the marginalized have-nots and know-nots . To search for the potential of rural markets in the digital domain. To analyze the processes and modalities involved in the socio-cultural environment while taking technology to the deprived communities

The Gram Panchayat or Janpad Panchayat has provided the physical space,
invested in hardware and other infrastructure, which is then operated by a trained person, called the soochak.

A local entrepreneur who has applied and got registered as a soochanalaya owner, and made all the investments (may have taken a loan from the government). Such Soochaks are expected to pay Rs.5000 to Gyandoot Samiti every year. This is known as the Entrepreneurial model.


The site has planning following services to offer in addition to the hope that it has generated by networking, the first district in the state of Madhya Pradesh :
1. Commodity/ Mandi Marketing Information System. 2. Income Certificate. 3. Domicile Certificate (mool niwasi ). 4. Caste Certificate. 5. Landholder's passbook of land rights and loans (Bhoo adhikar evam rin pustika). 6. Rural Hindi e-mail. 7. Public Grievance Redressal (Shikayat Nivaran) 8. Forms of Various Government Schemes. 9. Below Poverty Line Family List. 10. Employment news. 11. Rural matrimonial (Vivah Sambandh). 12. Rural Market (Gaon ka Bazaar). 13. Rural News Paper (Gram Samachar). 14. Advisory module (Salahkar) 15. E-education.


1. Unresolved Grievances 2. Update of mandi prices not timely 3. Lack of English language skills 4. Neglect of service delivery due to hyped publicity 5. Delay in service delivery

6. Perceived backlash from officials 7. Inefficiencies in service delivery

8. New requirement of travel to Janpad Panchayat

9. Soochanalay is too far.


GYANDOOT has fully succeeded in generating awareness. Youth are excited about the new employment opportunities arising out of ICT. Government officials feel that Gyandoot has improved their accountability. The revenue generated from the Gyandoot services is grossly inadequate to breakeven. Gyandoot was awarded CSI-TCS National IT award for the best IT usage, instituted by the Computer Society of India for the year 2000, The STOCKHOLM CHALLENGE AWARD 2000 and Sir Ratan Tata Trust Healthy Child Competition granted finance for children education.

Thank you.