What is Communication?

What is Communication?
 Presented by:
Student Name Roll Number
1. Nilesh Desai 10
2. Sanjog Devrukhkar 11
3. Parag Patil 35
4. Tejas Shah 36
5. Sachin Strode 44
6. Shrutika Paradkar 46
 Presented to:
Ms. S. Ganga
(MFM 2008-11 SEM – III)
 Definition
Communication is the art of transmitting
information ,ideas and attitudes from one person to
another.

Communication is the process of meaningful

interaction among human beings.
 Characteristics of communication
 Communication is unintentional as well as
intentional
 Communication is dynamic process
 Communication is systemic
 Communication is both Interaction and
transaction
 Process of communication
Transmission Phase

Message Encoding Medium Decoding

NOISE Receiver
Sender NOISE
(now sender)

Decoding Medium Encoding Message

Feedback Phase
 Objectives of communication
 Information
It consists of facts and figures and data which can be
arranged in different patterns required for different
purposes.
Information does not include emotion.
 Persuasion

Persuasion means making efforts to change or influence

the attitudes and behaviour of the others.
It is achieved by skilful appeal to emotion.
Other Important Objectives of communication

To Train

To Entertain To Motivate

Communication

To Relate To Integrate
 Methods of Communication

 Verbal
e.g.: Spoken words
Written words

 Non verbal
e.g.: Body language
Visual images
 Methods of Communication
 Intrapersonal Communication

 Interpersonal Communication

 Group Communication

 Mass Communication
Media and Modes of Communication
 Face to Face
 Verbal Communication
transmitted electronically
 Personally addressed
written communication
 Impersonal written
communication
 Internet, Intranet,
Groupware
 Channels of Communication
 External Upward communication
• Suggestions for improvement
 Internal • Disputes
• Performance Reports

Horizontal Communication
• Advice to other departments
• Co-ordination with other departments Employee
• Problem solving for the other departments
• Problem solving within departments

Downward communication
• Jobs instructions
• Plans Policies
• Procedures and rules
• Performance feedback and goals
Communication Networks

Wheel Network
Chain Network

All Channel Network

Circle Network
 Barriers to communication

 Physical Barriers
 Language Barriers
 Socio-Psychological Barriers
 Organizational Barriers
 Cross cultural Barriers
 Importance of communication
 Large Size Organizations
 Technological Improvements
 Growth of Trade Union
 Emphasis on Human
Relations
 Public Relations
 Bibliography

 www.wikipedia.com
 www.google.co.in
 www.youtube.com
 Effective Communication by Bhushan Bhatia
 International Journal of Communication