A Model of Managerial Competencies



Teamwork Competency

Planning and Administration Competency

Global Awareness Competency

Managerial Effectiveness

Strategic Action Competency


Basic Managerial Functions
Organizing Planning Controlling Leading

Basic Levels of Management
Top Managers Middle Managers First-Line Managers Nonmanagers

Dimensions of Communication Competency

 Informal Communication
• Flexible and varies approach in different situations

 Formal Communication
• Writes clearly, concisely and effectively, using traditional as well as electronic media

 Negotiation
• Skilled at developing relationships and exercising influence in all directions

Dimensions of Planning & Administration Competency
 Information Gathering, Analysis, and Problem Solving
• Takes calculated risks and anticipates consequences in a timely manner

 Planning and Organizing Projects
• Plans, schedules, prioritizes tasks, delegates responsibilities

 Time Management
• Knows when to permit interruptions and when to screen them out

 Budgeting and Financial Management
• Understands budgets, cash flows, financial reports, and annual reports and regularly uses such information

Dimensions of Teamwork Competency
 Designing Teams
• Formulates clear objectives that inspires team members

 Creating a Supportive Environment
• Acts as a coach, counselor, and mentor, being patient with team members as they learn

 Managing Team Dynamics
• Utilizes strengths and weaknesses and brings conflict into the open

Dimensions of Strategic Action Competency
 Understanding the Industry
• Anticipates changes of competitors and strategic partners

 Understanding the Organization
• Understands the distinctive competencies of the organization

 Taking Strategic Actions
• Considers the long-term implications of actions in order to sustain and further develop the organization

Dimensions of Global Awareness Competency
 Cultural Knowledge and Understanding
• Stays informed of political, social and economic trends and events around the world • Recognizes the impact of global events on the organization

 Cultural Openness and Sensitivity
• Recognizes variation of cultures and avoids stereotyping • Is sensitive to cultural cues and is able to adopt quickly in novel situations • Adjusts own behavior when interacting with people of diverse backgrounds

Dimensions of Self-Management Competency
 Integrity and Ethical Conduct
• Has clear personal standards of integrity and ethics • Accepts responsibility for own actions

 Personal Drive and Resilience
• Seeks responsibility, shows perseverance in the face of obstacles, and bounces back from failure

 Balancing Work and Life Issues
• Strikes a reasonable balance between work and other life activities

 Self-Awareness and Development
• Has clear personal and career goals and knows own values, feelings, and areas of strengths and weakness • Analyzes and learns from work and life experiences

The Evolving Structure of Organizations
1990 1980


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