CHAPTER ONE

TYPES OF INFORMATION SYSTEMS

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1. OPERATIONS SUPPORT SYSTEMS/ (OPERATIONAL

SUPPORT SYSTEMS)
* * This systems used by Telecommunications Service Providers. Allow IT personnel to administer the operational processes focusing on the Network And Services, including service quality monitoring, network and server performance.

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2. EXPERT SYSTEM:

* Artificial Intelligence based system that converts the knowledge of

an expert in a specific subject Into A Software Code. * Expert systems typically consist of Three Parts:

1. Knowledge Base which contain the information acquired by interviewing experts.

2. An Inference Base engine that interprets the submitted problem.

3. Interface Base: that allows the user to Express The Problem in a human language such as English.
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3. DATA BANK INFORMATION SYSTEM: This system Collects, Classifies And Store Data Which May Be Useful To The Users. The user makes request for Data As Per His Need. This system Not Help the users to make decisions. However, it provide certain alternatives to the user.

4. PREDICTIVE INFORMATION SYSTEM:

This class of system is an extension of the data bank information system. When user ask what If this is what he can expect

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BASIC SUB- SYSTEMS OF MIS

The Basic subsystem of MIS are: 1) TRANSACTION PROCESSING SUB-SYSTEM:

Transaction Processing Systems ("TPS") are Designed To Process

Routine Transactions efficiently and accurately , so that manager

can track the organisation activities. Transaction Processing System is aimed at improving the routine business activities. Example: Payroll System;

BASIC SUB- SYSTEMS OF MIS

2. PROCESS CONTROL SUB SYSTEM:

A process control and system monitors the Manufacturing the process or

Environment

electronically

controls

manufacturing flow. Process control is extensively used in industry and enables mass

production of continuous processes such as Oil Refining, Paper

Manufacturing, Chemicals, Power Plants And Many Other Industries

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BASIC SUB- SYSTEMS OF MIS

3. INFORMATION REPORTING SUB SYSTEM:

This system generate reports in advance and summaries the data generated by the TPS. 4. DECISION SUPPORT SUB SYSTEM: Decision-support systems ("DSS") are specifically designed to help

Management Make Decisions in situations where there is

Uncertainty About The Possible Outcomes of those decisions.

5. Knowledge Management Systems ( KMS):

Knowledge Management Systems ("KMS") exist to help businesses Create And Share Information.

These are typically used in a business where Employees/Expertise

create new knowledge - which can then be shared by other people in the organisation

6. Office Automation System (OAS) : Office Automation Systems are among The Newest And Most

Rapidly Expanding Computer Based Information Systems.

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7. Executive Support Systems (ESS):

An Executive Support System ("ESS") is designed to help Senior Management / Top Management Make Strategic Decisions.

It gathers, analyses and summarises the Key Internal And External

issues.

MODERN INFORMATION SYSTEMS ARE AS FOLLOWS:

A. Functional Business Systems: all functional departments are part of organisational system and interact with system as Sub Systems.

Production Information System ( Sub System)

Marketing Information System ( Sub System) Finance and Accounting Information System ( Sub System) Materials Information System ( Sub System) Personal Information System ( Sub System)

FRAMEWORK FOR INFORMATION SYSTEM FOR EACH LEVEL OF MANAGEMENT AND OPERATIONS.
According to James: MIS perform 3 major roles in Management
1. Support to Business Operations 2. Support to Managerial Decisions 3. Gaining strategic competitive advantages

DECISION LEVEL

DESCRIPTION

TYPE OF INFORMATION

STRATEGIC

Competitive advantage, become a External Events, Rivals, Sales, market leader. Long-term outlook. Costs Quality, Trends.

TACTICAL

Improving operations without restructuring the company.

Expenses, Schedules, Sales, Models, Forecasts.

OPERATIONS Day-to-day actions to keep the company functioning.

Transactions, Accounting, Human Resource Management, Inventory.