Things that you don’t really say, but they say a lot about YOU

Fie, fie upon her! There’s language in her eye, her cheek, her lip, Nay her foot speaks, her wanton spirits look out at every joint and motive of her body. ~ William Shakespeare ~

CHAPTER OUTLINE TYPES Voice Appearance The Face & Eyes Posture & Movement Space & Distance Physical Environment Time DEFINITION CHARACTERISTICS Communicative Value Affected Career Success Powerful Ambiguous Expressed Attitude Culture Bound IMPROVING N.V BEHAVIOR Monitor Observe Conventions Demonstrate Interest .

http://psychology. Pioneer in nonverbal research.about. the signals to which meaning will be attributed . (2013).com/od/nonverbalcommunication Message components other than words that generate meaning. Elmhorst. Ray Birdwhistell (1970).DEFINITION A system of symbolic behaviors that includes all forms of communication except words. Andy (2003) Communication involves messages expressed without words. & Lucas. Adler.


nuance of voice has potential convey meaning. Communicative Value Impressions of others from N. facial expression.CHARACTERISTICS OF N.C Appearance. Influence our judgments Express inner feelings POWERFUL Ambiguous Create powerful impressions. . message coveys are ambiguous The meaning is open to interpretation and often confusing.V observations about physical appearance and behavior.V.

Ability to manage N.Expresses Attitudes Infer general interest. Career Success Culture Bound N.V. liking.V expressions do vary from culture to culture .B plays strong role in communicative success. sad and so on.V.B seem to be universal N. happy. disagreement.


C Emotion and feelings of the speakers apparent from the sound of their voices. Speaking slower and with less volume may convey a more serious or somber impression (Barnes. etc) Rhythm (Smooth – Jerky) Pauses (Frequency and duration) Volume (Loud – Soft) Speaking at a moderate rate can indicate confidence. err. Paralanguage describe wide range of vocal characteristics and helps express an attitude Pitch (High – Low) Resonance (Resonant – Thin) Range ( Spread – Narrow) Tempo (Rapid – Slow) Articulation (Precise – Imprecise) Disfluencies (umm.TYPES OF N. . 2002).V. while speaking at a quicker rate or louder can indicate excitement or agitation.

people who look attractive considered to be likable and persuasive and generally have more successful careers.As a rule. even emotions Tips choosing wardrobe Look around (Ask HR about company dress codes) Dress for the job you want Err on the side of dressing conservatively Don’t show too much skin Don’t confuse ‘casual’ with ‘sloppy’ . Personal appearance convey nonverbal stimuli that affect attitudes.

Researcher Paul Ekman has found support for the universality of a variety of facial expressions tied to particular emotions including joy. sadness. surprise. . fear.THE FACE & EYES The eyes are frequently referred to as the "windows to the soul" since they are capable of revealing a great deal about what a person if feeling or thinking. anger. and sadness. and happiness are similar throughout the world. the look on your face may tell people otherwise. anger. While you may say that you are feeling fine. Facial expressions may reveal our true feelings about a particular situation. The expressions used to convey fear.

pulling upper lip up and away Disgust: wrinkled nose. raised cheeks Sadness: raised inner eyebrows. . lip edges stretched back horizontally Contempt: Naturally occurs on one side of the face. pulling down of outer lips Surprise: eyebrows raised.THE FACE There are seven universally recognized emotions shown through facial expression: Happiness: round eyes. wide open eyes. raised upper lip 1 2 3 4 5 6 7 Person’s face communicates emotions clearly. smile. lowered eyelids and eyebrows. intense stare Fear: Raised eyebrows and eyelids. open mouth Anger: Lower eyebrow. slightly opened mouth.

html#ixzz2h5ospdzA .com/ips/nonverbalcommunication. If someone does not want to be interrupted. eye contact may be avoided. you tend to avoid eye contact and pupil size is often reduced. rather than speaking. www. they will look directly at the other person and this gives a signal that the arena is open.Eye Contact To give and receive feedback: Looking at someone lets them know that the receiver is concentrating on the content of their speech. Not maintaining eye contact can indicate disinterest. the maintenance of positive eye contact signals interest or attraction in a partner. Communication may not be a smooth process if a listener averts their eyes too frequently. To communicate something about a relationship between people: When you dislike someone. To let a partner know when it is their 'turn' to speak: Eye contact is more likely to be continuous when someone is listening. When a person has finished what they have to say. On the other hand.skillsyouneed.

eye contact is most often defined as a sign of confidence. keeping eye contact with someone of authority implies rudeness and can be mistaken as a provoking mean of communication. avoiding eye contact is a sign of respect. cultures and social backgrounds. Religious Differences: In extremist religions. eye contact can imply empathy and comes across as a type of emotional connection.In the western civilizations. Eye contact is not consistent amongst different religions. eye contact is sometimes frowned upon amongst people of the opposite sex. In some Asian countries. In Western societies. the Spanish women used eye contact to say what they couldn't express explicitly. In the 19th century. Muslim women lower their gaze when in the presence of men. . Examples Cultural Differences: In Asia (including Middle East).

'I'm so over what you're saying'.If you roll your eyes you might as well say. Pleasant. Respect cultures where direct eye contact is considered rude. Staring is confrontational. direct eye contact is maintained by looking at the area between the nose and mouth and occasionally to the eyes. Looking down suggests the person is not confident or may not know how to express their opinions. It will quickly make the speaker lose their confidence .

POSTURE & MOVEMENT Open posture involves keeping the trunk of the body open and exposed. open.POSTURE The term posture refers to how we hold our bodies as well as overall physical form of an individual. such as whether a person is confident. . or submissive. unfriendliness. Posture can convey a wealth of information about how a person is feeling as well as hints about personality characteristics. This type of posture can be an indicator of hostility. and willingness. This type of posture indicates friendliness. openness. and anxiety. Closed posture involves keeping the obscured or hidden often by hunching forward and keeping the arms and legs crossed.

Pointing . Clenched fists and frowning . Gestures combined with facial expressions can be used to entertain.aggressive and confrontational Open hand gestures illustrate your point.angry A single.Gesture/Movement Gestures can be used to: Emphasize a point Pointing to a wrist watch to suggest time is running out Illustrate a point Creating a shape with your hands or miming an action Communicate a desired action Motioning to a chair inviting someone to sit down Gesticulation introduces emotion and animation to an oral story telling. instruct or even threaten. open hand gesture .


Personal Space and Distance Distance between ourselves and others also reflects feelings and attitudes and thus affects communication .

PHYSICAL ENVIRONMENT Space Proximity Furniture Arrangement .

. • Concentrate on the job at hand and take time commitments very seriously.TIME The way we use time provides a number of silent messages. Polychronic Culture • Like to do multiple things at the same time. • Has an open door. Monochronic Culture • Like to do just one thing at a time. a ringing phone and a meeting all going on at the same time.

Process of paying close attention to your behavior & use these observation to shape the way you behave Monitor Look around and suitable/adapt yourself with the circumstance Observe Conventions Demonstrate Interest Immediacy describes closeness and liking .V EFFECTIVENESS Self monitoring .IMPROVING N.

What emotions do these facial expressions portray? .

What emotions do these posture/gesture portray? .

“The most important thing in communication is to hear what isn’t being said.Peter F.” . Drucker - .

http://toolboxes. pg. & Brian H. ABI/INFORM Complete. sources/03_effective_communication/04_nonverbal_comm/page_003. (2003).google.typepad. & . B. • Larson.about. How to Read Non Verbal Communication in Organizations. Non verbal communication : messages about messages • Adler. • Retrieved from: . (2004).. (2013). J.htm .REFERENCES • Andy.skillsyouneed..Kleiner. 4/5. Management Research . Communicating at Work. Elmhorst. 2004.. 27. 11th edition.http://psychology.https://sites.http://thearticulateceo.. R.html .html#ixzz2h5ospdzA .

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